The overall reputation of the company is marred by significant concerns regarding customer service and transparency. While some users appreciate the platform's ease of use and functionality for building websites, many express frustration over unresponsive support, auto-renewal practices, and difficulties in obtaining refunds. Complaints frequently highlight long wait times for assistance, inadequate responses from customer service, and perceived hidden costs associated with subscriptions. This has led to a prevailing sentiment of distrust among customers, who feel that the company prioritizes profit over user satisfaction and support.
This summary is generated by AI, based on text from customer reviews
Absolutely GREAT place to build a FLASH-based web site... FREE. Drag 'N Drop technology makes getting up to speed a snap. You're even provided with a "Wix" URL as your domain (FREE), and you can certainly buy your own and migrate it over.
Company Promo-Data:
"A small but growing start-up, we love it when you use Wix to make your own fabulous websites and other Flash creations. And it's thanks to the support and feedback from users like you that Wix continues to evolve! Check out our blog to keep track of our latest news & features. Or get back to playing on Wix.com".
Answer: There not bad, but they offer really poor customer Service skills. Doesn't matter how long you do business with them the only thing they care about is your money. So if you dont stay 100% on top of things on your end your screwed.
Answer: Hi, I apologize for the misleading answer written above. It was not written by a Wix representative. We are a proud & happy company providing a world class website building platform to nearly 60 million users. Wix's work environment is one of the most unique places on the planet. Our nine existing offices span across the globe including NY, Tel Aviv, San Francisco, Dnepropetrovsk, and Vilnius. The Wix team includes over 1000 creative professionals (and their dogs) who bring passion, skill and innovation to ensure we provide a product that people love to use. You can find more information here: http://www.wix.com/about/us Feel free to contact us at support@wix.com for further assistance.
Answer: No no no
Answer: I've been trying them for days now, with no luck! The recording first said, that "due to call volume, i would have to call back when they next opened on Monday (feb 13th!)" which means that they haven't changed their answering message for days! Then I tried this morning, and there is a new recording that saids that they will next be open on Tuesday feb Feb 21st! So. Fuck. Seriously. We can't afford to rebuild our whole site again with another service! And i've/we've had WIX for over 6yrs now..
Answer: Hi, I apologize for the inconvenience this has caused. We'd like to assist you in resolving this error as soon as possible. Please contact us at support@wix.com for further assistance, or call us at 1-800-6000-949.
Answer: One of the things that really bother me with Wix (besides them being so focused on extracting money from their customers that they tend to forget about everything else) is that they make these changes and do not care one bit to inform their customers that they are going to do this, so all of the sudden one has a site that doesn't function and unless one keeps checking daily whether everything still works as it should, one end up having problems. That's one of the reasons why I'm out and do not plan to use them much longer.
Answer: Please don't. It's just a scam to take your money and give no service.
Build, manage and scale your business online with confidence using Wix. Choose a professionally designed template, use the AI website builder or even your own code to intuitively build a unique site that’s ready for business. With Wix, you get so much more than a website builder platform, whether it’s eCommerce, scheduling, events, blogging or a portfolio—you can run your entire business from one place.
With built-in marketing and SEO tools, you can expand your reach and attract even more customers. And when it comes to analyzing performance, deep dive into advanced reports and analytics to drive informed decision-making for your business’s success. You can use the Wix Owner app to achieve all this and more, no matter where you are. Plus, experience lightning-fast performance, enterprise-grade security and a robust infrastructure to rest assured that your website will stay up and running smoothly.
With a 4.6/5 star rating on TrustPilot (2024), join over 220 million people across 190+ countries using Wix to achieve their online goals. Head over to Wix.com to get started today.
Wix’s main features:
• AI website builder
• Intuitive drag-and-drop editor
• 900+ professionally designed website templates
• Business management solutions
• Wix Studio - website solution for agencies & enterprises
• Advanced AI features
• Built-in SEO
• Integrated marketing tools
• Powerful eCommerce solution
• Online scheduling software
• Blogging platform
• Full-stack web dev tools
• Seamless integrations