WixReviews 656

Please tell me why I can't speak with a human with this company? The little "help" guidelines don't "help" at all. Just more of a time suck trying to find a topic that may fit your issue. FRUSTRING. It takes me 45-minutes to type an email address into the template. Each letter I type takes 22-seconds to appear. How is this helpful? Use any other site you're able. This WIX company isn't worth the time suck. I especially will not get the 14-hours of my life back.

I am so frustrated!
You cannot get in contact with customer support!
I have even been reading prior tickets online & I see that they're just giving the same scripted bullcrap answers and giving people advice of how to get to the contact page when they've already been there and it went nowhere. Just sends you in circles!
HELLO, they are speaking with you (a representative) now, and they want answers, just help them, call them!, do SOMETHING, ANYTHING!

Okay, now for what I'm experiencing:

I have lost many potential clients
When I view the information sent from the online contact form that the customer fills out. There are important details that are left out of EVERY SINGLE ONE! Such as the customers contact information and how many bedrooms the customer has.
This is imperative info. In order for me to send an accurate estimate I have to have this information and you aren't giving it to me and you're making it a difficult pain in the butt to get in contact with you THIS IS RIDICULOUS!

I even submitted a few Estimate requests myself and it left the same details out, so the issue isn't that the customer is not entering it on the form.

I find out when I go to your site that my domain name is not even accurate
My site has been sent over to my old domain
& all this time potential clients that I have a given my website address to (on business cards, flyers etc.) was the wrong one this whole time
Because of your mess up and I'm the one that gets screwed!

I am leaving Wix today and I suggest that no one do business with this horrible incompetent website. They do not want you to contact them that's why they make it absolutely impossible and even when ever you do submit a ticket they're still giving you information about how to go submit a ticket and get in contact with them what kind of sense does this make!? I'm so mad!
Dear Wix,
You People SUCK!

You set up a "free website" and then get your bulky domain name. Can't complain at all; it was free! Then you see the conveniently placed button to "purchase a new domain name" directly from the site. You click on the link as you would, of course, be much happier with the name that you entered as your id in the first place, and you are linked directly to the page to purchase your desired domain name. You go through all the steps and purchase the domain name and then click back on the "link your domain name" button on the wix website. You are told for the first time that you have to "upgrade" your plan in order to link your own domain name, meaning at least 8+ per month to do so. So your "free website" is no longer free. You've been SCAMMED out of 33,75 for the domain name which you now have no use for. You write the customer service (as if they don't know of the scam) and after two days they give you the canned response about user plans and domain names. You try to call (it's Thursday) but they are closed until the following Tuesday. I guess it's not a crime if you can get away with it! BEWARE!

I joined Wix about a year ago and they had good, responsive live customer support. That was then. Now they have ZERO live customer support and you can't get a call through and get a live person on the phone any more. BEWARE. If you use Wix, you better not need help because your help won't come on simple issues for days on end and that's only if you happen to be available when they call you back days later. Something has changed at this company and they no longer help people except through emails. I recommend you DO NOT USE WIX if you are hosting or designing business related websites. Go use other similar services. Wix has gone down hill fast in terms of customer service. It will take you just as long to get solutions for your problems as it does to design your website. It's ridiculous. Wix used to be good, but they are no longer reliable to me and clearly to many customers who have this same problem.

Wix is the most frustrating company I have ever had to deal with. When you need help fast forget it with this company, they make it impossible to get assistance.

Several times I received no call backs, and another time it took them 4 days to respond. The phone number online is a circle leading back to the support page. It should be called lack the lack of support page.

There was a credit card issue and their answer to that was just to cancel my site without any communication.

Their site creation is incredibly limiting stay away from WIX!

I supported a couple of clients who both had started constructing a site on their own and got stuck. The widgets only get you so far, no problem - cleaned it up for them my bigger issue is portability of their code. It's all proprietary - want to get locked in and either stay with Wix forever or re-do your site? The Wix is for you? Hate writing pure HTML/CSS and love bloated code? Come on down! Oh, and customer service on a paid plan? Does a day or two later work for you? Do you hate reaching a CSR right away to get your issue resolved? Wix is for you.

Still feeling lucky? Google Wix and autobill...

Sadly, on the surface - the concept of Wix is good but it is poorly executed. Even with the horrible billing aside, bad customer service overlooked and the bloated code - the lack of portability of your pages should be a red flag.

I have recently built a basic web page using Wix and paid for the premium service for a year only cause they are having a 50% off sale right now.

However, their support is TERRIBLE! I have questions that I cannot find the answers to in their support discussions and I cannot get in touch with an actual person on the phone.
Their so called customer service phone number just gives you a message to use their support page and gives no instructions on how to schedule a call back with a Wix support agent.
I cannot find call back instructions anywhere on their website either. I do not recommend Wix and will not be renewing my acct next year.

Go with Google Sites!

A former employee started up his own business and set up a Wix website. He used copyrighted materials from my website. He refused to remove same from his site so I complained to Wix. They shut down his site until he removed my pictures, etc. A short time later he pulled the same stunt and this time Wix encouraged him to claim that a mentally ill relative was trying to take down his site. Any future complaints against him now require a court order for Wix to take action. So he is free to steal content while Wix hides behind policy that promotes stigma against the mentally ill.

Their customer service is the bottom of the barrel and they purposefully make it difficult for you to contact them if you have a billing or technical issue. There is no warning when they'll renew your site and charge you, and claim they just didn't want your site to go down as an excuse to charge you. Other companies like Wordpress.com email you a heads up before they renew. It seems this is how Wix makes the majority of their money. It's unfortunate they cannot invest it in decent customer service.