WixReviews 656

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Please do not use this platform. And if you do use this platform. Do not use wix payments. You will have a better chance using Paypal for your customers payments. Wix does not value humanity. There is no way to talk to any service agents who can really help you with your account. Wix has held money from my account for a month. I've been using wix for a year. And out of the blue they wanted to verify my identity. That's fine! I sent them all of my information. I. D, business license etc. And 30 days later they have not released my money. The customer care can not help. Sending emails does not help as you'll always get a replying message saying "we will contact you soon". The coronavirus is here and business owners need their money. Wix could give two $#*!s. If you want to verify your users identity. Do not allow your users to use your platform to receive money. Ask for legal documents first! I will be deleting my account and trying out Shopify. Now I see why wix has so many bad reviews. I literally called 3-5 times a week. Which only made me mad because all the agents read from a script. They have no remorse!

I had to create a website for a school project so I decided to use wix. But after I had created my website and hit save it, the page reloaded and deleted all of my work! I could not even find it in my history! Then I remain my page and it deleted my page after I had hit save again! It was ridiculous and was a waste of time. I do not ever recommend using Wix to ever build a website. It is probably one of the worst sites out there.

! They allowed an ex-employee to assign our HOA community website domain to an unauthorised person. Caused us to have the domain to be locked. After 2 weeks if runaround we find Wix has a policy to never change NS CODES. So our community web address our community uses to pay our dues is now locked for 2 months and our community has no idea where yo ho to pat thier annual assessments. As for the website: it could only hold up to 20 pictures. During the panic to find a way to save our domain they made us buy 3 years more on the domain saying that would unlock the problem. Another lie

Outrageus! I bet ya they will reply to me - please contact our customer service, well dont bother because I already tried. I moved my site with domain to Wix, with around 6 months left. Wix told me I have to purchase domain from them for another year extra. I pushed the button, only to realise on invoice that the domain purchased is reset and will last only for a year from the day of purchase, in other words my 6 months I trasferred stopped existing, so they sold me domain for additional 6 months for the price of 12! I contacted customer service many times asking to give me money back, but with no response. Total ignorance, money grabbers and scammers! Avoid!

Just posting up my wix review on how bad my whole experience was using them.

From all of the advertising I have been seeing I thought that they must of been a good business, sadly I was wrong and it has been a nightmare.

I built a website using a wix template which I found very restrictive, not as easy as they make it out to be. The system is very old and hard to use and making simple updates such as changing content or images proved a major issues at time.

When I sent through an email for support I did not hear anything, waiting 5 days and had to send another email, ion the mean time my business was suffering due to an unprofessional website online.

It is also very annoying that you could not just pick up the phone and call them, needless to say I waited 14 days with no response so decided to cancel my wix account.

I noticed after cancelling my wix account they were still charging me so I had to cancel my credit card so they could not take any further money out.

Be aware and DO NOT USE wix.com

When i signed up for 1 year I made 100% that the auto renew was turned OFF. Made sure several times because I was afraid of getting charged again and it really wasn't good service anyway and our accont wasn't being used. Then a year later i was charged $300 on my credit card. Double the $150 i originally signed up for. INSANE. They claim it was on auto renew and now on a premium plan. Which is completely false. Wix.com is in the habit of making money on autorenewal (whether or not they've been turned off by the customer - wix controls the backend - they can turn it back on and upgrade your account). Complete FRAUD. I am working with credit card fraud team to get the charge off as wix was very very unhelpful and would not refund the charge.

It is not an intuitive tool to use and there are much better alternatives available.
Even worse than that, over 12 months after I stopped using wix, they invoiced be for another year's subscription without notifying me in any way before or after, which is in contravention of Australian Consumer Law. They denied my request for a refund without providing an explanation.
I strongly suggest considering all alternatives rather than using wix.

After having a business site for over a year with Wix, they decided to hold payment on an item that was paid for through their credit card system. Paypal purchases went through without a problem. I make handmade kitchen items, including kitchen knives. When I called them up to find out why they haven't released the funds to my checking account, they told me that I sell weapons, and that might site is "under review".

First of all, I don't sell weapons, they are tools that people use every day in the kitchen. Second, why did it take them over a year, when they could have said it falls under their no "weapons" policy right off the bat? Third, why are they holding the money they owe me?

I've been wanting to go elsewhere for other reasons before this happened, but I had a year contract. Good thing it's up in a month.

Last but not least, when I spoke with the Wix rep, he reprimanded me several times for not knowing that kitchen knives falls under their no weapons policy... right up there with guns and ammunition. Even though it doesn't mention knives at all in their policy.

STAY AWAY FROM THIS BUSINESS! They're looking for any opportunity to screw you out of your money. Just read the growing list of complaints...

It's not that free after all. You should at least say the minimum your users could pay for your services. About a year ago I used it for my website but it was so much, that I just left it half way. I recently saw a commercial about how "easy" it was for someone to create your own website, but that at all :(

I initially was cool with my wix site but that was before I became a bit more educated on its limitations and my main and number 1 complaint is that you CANNOT get in touch with a live person for specific website related issues that you can't find an answer to in the FAQ's. It makes me wonder why they seem to try their hardest to avoid human contact. I really need some support regarding the mobile version of my website and I see absolutely no where to reach a person by phone, email, chat or other. Such a disappointment. So much so that I am now looking into another platform that offer support. I switched from a Vistaprint platform, of which I was able to speak with a live person to assist with questions or difficulties I had to Wix with NO SUPPORT. I dislike having to write these kind of reviews but I feel like something needs to be said for the sake of improvement.

I decided to download the wix app to track sales on my website, it seem so easy to see full orders, including what the customer ordered and their address. Wix app showed several orders which i shipped out in a 2-3 day time span. All customers received their orders. Congrats to me! I go check my payout status a few days later on the website and noticed multiple payments have failed ( the app shows all customers have paid) wtf! I've sent people orders that have not paid, i've lost so much at this point ad contacting support is a dead end. They're actually agreeing the payments failed but not acknowledging that they show the items say paid on the site and accepting the fact that i sent the orders out. They need to be held responsible. Like this is the worst experience ever as a first time business owner to be losing money and products.