WixReviews 656

I am retired and on a fixed income, so I look for a lot of free stuff, but it is getting harder and harder to find anything that is free. I mentioned Wix because they are a prime example of a site that presents themselves as free, when in fact they are one of the most expensive web building sites on the internet. I know because I went to their site because they said it was free. In just a little of 2 weeks time they were into me for well over $300 and climbing. There wasn't anything on their site that was free. They offered email... free? Heck no. Expensive, of course. They offered hosting, I already had a web hosting site, they tried to get me to leave that site and buy their hosting, which turned out to be more expensive. I cannot fault Wix for anything wrong other than the fact they claimed to be free. They are not free nor are any of the other web building sites. I have chosen to do business with a site that seems to be reasonable, "Bluehost". They only charged me $2.95 a month for hosting my site. Although I did have to pay for 3 years to get that price.

One other thing... These sites all say they will help you build your site. Yes they will, for a hefty price. So be aware that you will get nothing for free, no matter what their site adverts tell you. All you can do is try to find the best value at the site you chose to use.

Another little bit of advice. Never ever never chose the sites that come at the top of the list when you google them. That goes for any business, because they all pay google to list their site at the top or very near the top. Look for the sites further on down the list.

This review is of course my own opinion... Yours may be different.

Once you cancel they continue to bill you year after year. Each year I have to try to get customer service, which is a whole other issue, and try to get the charges credited back to my account. I have had four missed calls from them so far and have an open chat box going for thirty minutes with only my chats... no response from the company. I was holding my phone and it didn't ring, it went to missed call! Worst customer service ever!

Guys please anyone who had or has the same issue with the Wix credit card processing please rich out to me *******006. In April 2019 we seen that wix is not depositing the money to our account for 6 weeksand later we received an email that our account is closed because they couldn't verify some kind of information which we did provide and we were told that they will hold 50,000.00$ for 90 days. 90 days went by and we didn't receive the money. Now wix is saying that they refunded money to our customers 2 month ago! We contacted our customers to verify it, but no-one received the money. Obviously Wix is lying, its been 8 month now since they have my money. Wix keeps telling us that they are investigating something, no respond at all why we still don't have the money back. We are looking to sue them, 50K is a lot of money. Let us know if you have the same issues.

Have not used Wix for an entire year and they decided to suddenly charge a whole year of Premium price of USD 108 (for Oct 2019 - Oct 2020) without warning or receipt to my email. Only realized the charge on my credit card bill. This is a fradulent billing practice, and I am alarmed to find that I am obviously not the only victim of Wix.

Wix is a scam. Wix should NOT be used at all.

The experience with Wix when I used it was also terrible as they have limited transferability and also very inflexible in the choices available as a business owner.

Do not use Wix even though the interface looks nice.

Do not use Wix or you will just be wasting your money / get scammed, and they refused the refund twice even though I emphasized that I have not used it for the past year, and will not for the upcoming year as well. I already paid once to try it out and apparently USD 108 is worth more than my value as a user.

If Wix ever go for an IPO I hope they fail, because they build their businesses on the backs of victims they scammed.

Day 5 waiting on hold to speak to Supervisor 1 hr 14 minutes so far!: Wix stole my website from iPage and I am having the worst time getting it out of their control as they said I do not have an active account with them, No SH*T, it's because I do not want to have an account with them! I did a trial over a year ago and they said in order to give me a price comparison against iPage I had to switch my domain,(foolish, i know!) we went thru the trial period and found we were not happy with the price or the website so we cancelled. So over 1 year later all of a sudden my website from iPage is down and all 9 emails are no longer accessing my iPage Server. WIX also must be the hardest company on the internet to get help from... I really would like to know if there are any class action lawsuits out there, because they have no right to capture my information and hold it hostage! I'm extremely angry, We are a construction company and are in the middle of the bidding process and this is costing us BIG TIME, stay away!... ps still on hold

Oh my goodness I found extra charges on my account when I bought a domain. I contacted Wix, they told me that I signed up to premium, I did no such thing I am not an idiot. I asked them to return my money and they said that they didn't have a refund policy, so they would not return my money I complained and complained they could not be bothered. Little do they know that Ive entered the tech world and I will discourage everyone from using WIx as They said they would never return my money. My suggestion is to run the other way and never use Wix this company and their so called customer is terrible. Go Daddy all the way

Wix holding my money hostage. I call wix billing team to ask them to refund two customer that bought from my website. Their answer was. "Sorry we can't do that" They literally telling me they will stealing money.

I have about $5,550.11 on hold with them. They still haven't pay me my money yet. They closed my account for no legit reasons. After I provided them will all the requirement documents as an individual, they still closed my account.

I fear that they going to use my personal information fro fraud.

Update: After 2 weeks of back 'n forth with customer service/support, Wix was in the midst of a price change which is the explained reason for the discrepancy of renewals. FYI.

I'll add - Wix will sometimes discount to current customers and not to new customers and vice versa. I have yet to figure out if there is a pattern to this or if it is random.

They do their renewals (charge your card on file) about a month in advance of the actual renewal date - so put a reminder on your calendar at 10-11 months out after you purchase otherwise, you'll be surprised, and not pleasantly.

Your customer service is terrible.
You charged me for a full year of service I didn't want. Same day I requested to cancel and requested a refund. Since then I have been giving the run around.
I'm not sure how your still in business. If it means taking people's money for services they didn't use.
I have over 13 email messages and waited 3-4 days for a response only to be some ridiculous excuse.

If you charge someone's credit card and the same day a request to have the charges refunded was made, it should only take 7 business days to have the credit card refunded.

As a business owner myself I am fully aware of "merchant to bank" relationships.

My credit card was charged on June 29th, 2019.
This company is terrible.

Can someone tell me how I get my money back at this point?
Unbelievable DO NOT USE WIX FOR YOU BUSINESS USE GO DADDY!

While they have great templates and a nice variety they are some technical issues I've had with Wix. There are a lot of features that other hosting companies offer than Wix does not. But, for the last 4 years I have been able to find a workaround for most of those issues. However, their customer service is horrible! You can only get support by submitting an ticket for which you only get an email. The problem is that most staff consistently replies with only canned responses without reading the actual issue. When you try to have someone call you they ask you for a 2-hour window the next day. And, then call you out of that window and say you didn't respond. I've been trying to get a simple answer for 5 days with no luck. Have asked for a manager more than a handful of times and am still waiting.

I canceled a premium hosting account for a domain name earlier this year but when the renewal came a few months later, Wix charged me, with the bill even indicating for a non-assigned website. WTF!? I have to cancel two things -- the account and the unassigned hosting? Folks, this is what you call unscrupulous billing practices; sort of what a typical bank likes to do.

So, when I brought this up to "Wix Support" do you think they saw it my way? Of course not. They ignored the sound logic of my request: that I in no way benefitted from hosting since there was no domain name to host. Instead, I got weird indifferent responses, like "sorry you feel that way." Feel? Wha? And "we cannot issue refunds after 14 days of billing." Absurd! Wix is outright stealing peoples money!

I gave them two chances to right the situation, even offering to accept some kind transferrable credit to someone who could use the hosting. Nope, I got the same robotic and indifferent reply.

My next move it to file a fraudulent charge report with my bank.

About the only company that will not allow you to transfer site AWAY. After initial decent introductory price they keep on jack up the price year over year. The key is they do not give you ANY option to transfer the site you build on their servers to another host (like pretty much all other hosts do).

The same goes for the domain name purchased from them. The do not allow use of different server names.

Sucky site editor and lack of support are minor flaws compared to holding you a hostage with their sneaky tactics.

Wix is beyond awful and has the worst customer service I ever experienced.
I ran into a situation where I created 2 sites and only one was visible.
Wix admitted it was a bug with their software but did nothing to fix it or make both sites visible
I found a backdoor to get at the site but Wix would not allow me to connect the domain giving an error indicating I was not the site owner even the site details page showed I was.
Wix was totally unresponsive regarding my request for a refund and ignored all requests.
Do not sign up with them. You will be in a world of hurt!

Those people have ruined my business by taking down our organization's website for no reason.

Over the past several years, I have paid large amounts of money for apps, photos, hosting, and domain registrations. Yet, I am basically ignored and treated like crap. Within the last 30 days, I have renewed a yearly subscription for 2 websites as well as renewed a Twitter feed. I am going to file a claim with my credit card company to reverse these charges since wix.com has chosen to ignore me. No need to keep giving people money when they do not respect me.

I firmly believe that wix.com deliberately sabotages your website by creating formatting problems on your pages. The reason for this is that they are trying to force you into paying for their "expert tech" support who know nothing. They're all in high school. Customer service will claim not to understand how to assist you, when 2-4 years ago, they were extremely helpful. It's all about sticking it to the customer and believing that you will simply acquiesce to their incompetence and unprofessionalism because you can't go to Google Sites or Wordpress or Godaddy.

Google wix.com leadership and see who you are dealing with and then you will understand why they do not give a **** about their customers, most of whom live in the United States.