The overall reputation of the company is marred by significant concerns regarding customer service and transparency. While some users appreciate the platform's ease of use and functionality for building websites, many express frustration over unresponsive support, auto-renewal practices, and difficulties in obtaining refunds. Complaints frequently highlight long wait times for assistance, inadequate responses from customer service, and perceived hidden costs associated with subscriptions. This has led to a prevailing sentiment of distrust among customers, who feel that the company prioritizes profit over user satisfaction and support.
This summary is generated by AI, based on text from customer reviews
This is so frustrating! I made an online store website, I worked so hard. Finally it was ready do publish and I put the option for customers to pay with pay pal and wix payments. They said they needed 7 to 10 days to verify all the information before putting the money of the purchases in our bank account and it has been over a month and they haven't finished the verification process! I contacted them so many times and we always get the same answer "just wait". We already shipped all the products that people bought and we are very afraid of loosing all of that! All the worked that I did, the money that we haven't received and all the products that we already shipped. I don't know what to do!
They have taken money out of my account fraudulently. I have never had any sort of dealings with them EVER. They just set up a recurring charge on my account and took out 3 payments I have never heard of them.
Wix.Com is a horrible website. I wish I never created a website with them. There is no actual customer service to assist you with issues, either. The people you do speak with ALWAYS sound extremely unprofessional and clueless. It is ridiculous. I created my Wix account on May 13th and had to stop using it on May 20th because I never received any of my payouts. They were scheduled to transfer to my account daily. It is now June 16th, and I have not received a dime of the money that is MINE. I have spoken with seven customer service representatives, and no one has helped me. One guy even told me that my account must go through the verification process (which it already did) and that they would be checking for things such as terms and policies, making sure my products list ingredients and refund info. I no longer use the page since I have not received any of my payouts, so the page will not have that information. I don't want customers to keep purchasing my products, and I don't receive the money. It is very frustrating. I hate this website. It has hurt my business, and it's not right what they do to paying customers.
Subscribed to wix. $25 for yearly domain/ $18 for combo plan. It didn't load well; didn't publish well and half of my content disappeared. I wanted to close acct. Had just purchased month before. Can't "close" acct until subscription expires ( in a year for domain!) I requested refund and "team" denied within minutes. No narrative. $43 wasted. But my domain is hanging around for a year... they may have millions of customers but my experience with them. Wicked!
I would leave a 0 star review if I could! I have been trying to delete an account for two years. It was originally set to "auto renew". I took it off this feature because the service has to expire before they let you delete your account. Each year the auto renew feature some how "magically" gets switch back on and then a 60$ fee gets charged and I am told that I have to wait another year before I can delete my account... so I turn auto renew back off and wait again. Then in the spring I see another $60 charge and get told to have to wait another year to close out the account. I'm disgusted by this entire process and this company.
They have 14 days refund policy. I paid for 1 year and decided to stop using it. So I requested for a partial refund less than a month form the starting date. They refused refund request without any explanation.
Support service was unable to handle my issue of connecting email account to paid Wix domain. I AM STRUGGLING FOR LAST 9 MONTHS. All customer service people provide stupid "Sorry line" but no support or make sure that my issue getting resolve. Every time I get the new ticket number. So far I collected 4 tickets without any damn thing done. I am wondering what I am paying for! Harry
This service Is terrible! I had to Google search their customer support. Like other customers on here, it is very difficult to reach someone. The worst part is that I have to wait a week to receive an update on a response from the department that I need to resolve the issue with, however, they do not have a direct number. If you receive a call back, it's from a different department that will listen to you and have you repeat the issue several times and in the end, tell you they can't resolve it.
My problem was that I had an item that had a logo print of Nike and I took it down, and I also needed to add the terms of policy, shipping and returns policy. This is not communicated all at once and they do not follow up on your current emails, which may state how you worked to correct the problem on the site. You are basically left with no one to communicate with and when they do, it is a quick email and they disappear again. The support is not immediate and it is not hands on with you. To resolve an issue, if explained and provided with proper support, should not take long. But, I am going on three months with trying to resolve the issue. Let's not mention I had started selling in April and had tried transferring my funds to my bank account, but nothing. I had to call them to figure out if there was a problem, otherwise, food luck! It's like doing business with a ghost. I may have lost almost $500 in income, and I have opened a website with GoDaddy.
I have hosted several sites on WIX for several years without problem and have had no need to contact help. However, a new website requires connecting to an existing domain which has failed to happen. No one to contact.
Very disappointed. Otherwise, the site builder is pretty well developed.
Wix is a great website builder, it didn't take long to learn everything and i'm happy how my website turned out. There was 2 things I did notice though, 1 thing was that you have to have the premium feature to attach pictures to forms, the other thing I noticed is that on weebly you can get one free domain, on wix you do not, otherwise I'm happy.
We are very happy with the bells and whistles provided. We can choose to auto renew, renew mnually or cancel at the end of the term.
They hide their customer service phone number on their website. Totally hard to reach, took me 4 hours just for someone to tell me that they will send out a message to the "right" department. I had no received a call back since then.
If I could I would give him no stars.
Wix could be the worst customer service I have ever dealt with. We built our online business with them after all that work were stuck with them. It is impossible to get a human being on the phone. Their response time is terrible. I have a string of emails with the same issue but 10 different people from Wix responding with different solutions. For example, verifying my business for payment was so frustrating. I am moving off their platform as soon as possible. Do not use them - the customer service will ruin you.
Anyone wanting to prosecute lets do it... this is fraud... theft... felony... they are doing it all over the place... did it to me also. Trying to get away with everything they can. So frustrating. Had I seen these reviews I would not have gone forward knowing they were not just screwing me but without morals and not by mistake screwing everyone they can get by... shameless. Lets sue for all they have. I just spent two days trying to remove a button from their $#*!ING WEBSITE BUILDER...
We are a wix platform web site client and have added payments, bookings and other addons. Some features are tricky to get configured correctly. The norm is that calls to support level 1 are a waste of time. They are not trained in guatemala and all they know is to transfer the call.
Average hold time is 1 hour to get level 1 and they say i am working on the problem - can you wait. 4 minutes later they never come back and they have transfered the call to another que and that takes one hour. Tickets are immediately closed and responded to with useless links.
Weh you have alive site and the features dont work, wix hax has NO regard for the urgency of the moment or customers time. The favorite procedure is to transfer and ignor.
When we get out of the weed... and we will... companies who behave like this will be remembered as the ones that make life harder and more difficult.
No one is accountable- no managers accessible and HQ staff have no emails or any wait to cry fro help.
We need it and this disrespect is just not nice.
With premium plan must give at least one business mail like all others, makes no sense to have to buy the separate business mail, also when you decide to leave you have to remake the whole website...
Would not recommend this to anyone thinking of selling digitally.
Wix is still in the dark ages and has not yet reached the 21st century.
I wanted a Refund because Wix can't deliver on the digital solutions for web shops. I have spent days with their support which is extremely slow and now the period for refund has ended. So now I won´t get a refund.
I have applied for refunds but it has been declined. But if I can get even one potential customer to go to some other Supplier. I have at least help one person not to get get ripped of.
If you want an editor that doesn't crash, saves your work and lets you freely move elements without freezing, don't choose Wix. I am a professional web developer who has made over 25 websites using Wix. If your site is going to be SUPER basic, fine. But if you want multiple elements on a page and plan to have several pages, Wix isn't capable of handling the bandwidth. Additionally, their mobile editor is not accurate by any means. It claims to rearrange elements logically and algorithmically but it moreso just moves every single element to a new spot. "I had a list in 10 different text boxes and the mobile editor flipped every single item". Regardless of browser, Wix seems to start to lag around page 7. After that it becomes worse and worse. One clients site was 32 pages- I could not edit for more than 5 minutes without it crashing or freezing. If you do choose Wix, I urge all of you to save every minute. It will crash and you will lose all your progress. I have spoken with Wix Customer support on numerous occasions for both small to large issues. In either case, they do not own up to any errors that Wix has and essentially blames the user for all freezing/lagging. Terrible service, terrible editor.
They will increase prices whenever on next bill without notice, slick and unethical practices and most people don't catch it because they are on autopay. Thought they already charged taxes, then my payments went up randomly. To just start charging taxes randomly without notifying customers is unethical, yawl did that just a few months ago when my price went up, now yet again payments increase in less than 6 months during a pandemic.
Wix lock people in with these websites and know it's not easy to just transfer a site to a better cheaper host so yawl get away with increasing whenever yawl want without notice. Not right at all!
Prior to this I was a loyal customer, always recommending them. Site is simple to use.
Wix was charging me multiple times a month. Fees was not consistent. After i called a cancel my accounts. They started charging again months later from my credit card that i used years ago for one time purchase only. That's stealing. Who needs internet scammers when you have wix.
Answer: There not bad, but they offer really poor customer Service skills. Doesn't matter how long you do business with them the only thing they care about is your money. So if you dont stay 100% on top of things on your end your screwed.
Answer: Hi, I apologize for the misleading answer written above. It was not written by a Wix representative. We are a proud & happy company providing a world class website building platform to nearly 60 million users. Wix's work environment is one of the most unique places on the planet. Our nine existing offices span across the globe including NY, Tel Aviv, San Francisco, Dnepropetrovsk, and Vilnius. The Wix team includes over 1000 creative professionals (and their dogs) who bring passion, skill and innovation to ensure we provide a product that people love to use. You can find more information here: http://www.wix.com/about/us Feel free to contact us at support@wix.com for further assistance.
Answer: No no no
Answer: I've been trying them for days now, with no luck! The recording first said, that "due to call volume, i would have to call back when they next opened on Monday (feb 13th!)" which means that they haven't changed their answering message for days! Then I tried this morning, and there is a new recording that saids that they will next be open on Tuesday feb Feb 21st! So. Fuck. Seriously. We can't afford to rebuild our whole site again with another service! And i've/we've had WIX for over 6yrs now..
Answer: Hi, I apologize for the inconvenience this has caused. We'd like to assist you in resolving this error as soon as possible. Please contact us at support@wix.com for further assistance, or call us at 1-800-6000-949.
Answer: One of the things that really bother me with Wix (besides them being so focused on extracting money from their customers that they tend to forget about everything else) is that they make these changes and do not care one bit to inform their customers that they are going to do this, so all of the sudden one has a site that doesn't function and unless one keeps checking daily whether everything still works as it should, one end up having problems. That's one of the reasons why I'm out and do not plan to use them much longer.
Answer: Please don't. It's just a scam to take your money and give no service.
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