WixReviews 656

I've been using wix for just about 4 months now and found it to be a joke! The site is slow, and their templates look like they're from 1990. Their SEO section is an embarrassment to real SEO rules. Every time their back page editors try to update their features they screw up all others and if you request a call back to discuss the issues, their statement says that it may take a while because of corona. When did corona start to affect those with no interactions with their customers like WIX PHONE SUPPORT? Wix is the worse decision we made for my business!

Whoever this idiot is that "helped" me with my problem did nothing but crash my computer! She told me to go to a website to check what windows I had and my computer locked up! The screen went blue then it told me I now have a virus. When I told her what happened she said well don't you have virus protection as if to blame it on me. Now I can't use my computer until my IT guy can fix. After calling my IT guy he said she never should have sent me to a website like that and that anyone who has anything to do with IT knows this. He said I do have the antivirus software and this website and others like it will do this to any computer even with virus protection. He told me I won't be able to open the page I had open that I was having issues with saving and called them for in the first place. This is ridiculous! Complete unprofessional horrible service!

I attempted to build a website with Wix.com about six weeks ago. Customer service is AWFUL. I should have known in the beginning, no real people, no "chat" without going through an hour of hoops. No help... period. They could NOT get my domain name to work. I paid $162 for the website... and never got it operational. I canceled within 14 days and they sent me an email showing a "refund." That was six weeks ago. NO REFUND has shown up in my bank account. I have emailed them every day for a week and they finally stopped responding to me. They STOLE $162 from me. Run from this company, take your business elsewhere.

Wix is absolutely horrible. Our business closed due to financial difficulties caused by COVID. Only three weeks into a one year subscription, Wix refused to refund any of the money paid for an entire year. I will never use their services again and I would highly recommend others choose a different company to work with as this company treats their customers horribly especially during these difficult times. I'm extremely disappointed with their customer service.

DO NOT USE THIS WEBSITE TO MAKE ANY WEBSITE
My story may be different from the rest or similar but Wix is the biggest scamming website maker on this internet. If you want to create a website it's nice and all but then to legitimise it you need a domain. They make you pay for the domain for $33 then you have to pay an extra $12.50 PER MONTH to actually connect your domain to your website. AND if you want to have emails don't worry they'll charge you a load of extra money. Take it from me your better off creating your website on Notepad. Even though I spent 3 months creating the website and for 3 days buying a domain off GoDaddy there is no way to connect the domain to Wix and on top of that their is absolutely no way to contact any representative from Wix without wasting your telephone credit. REFUNDS ARE NOT INCLUDED WITH THE DOMAIN. Even if the website took an extreme toll on your mental health. Awful website, awful people who made this. Thanks for nothing!

This is the part where I would say if I could give them zero stars, I would! They recently stole money out of my bank account through the debit card that I used to have linked to my wix account. The business I had wasn't getting any traffic from the website that I made using the wix website editor, so I discontinued my premium subscription 10 months before renewal and removed my debit card from their system. On 8/8/20, I was checking my bank account to see what funds I had available and saw that I was several hundred dollars shorter than I should have been. So I looked at my bank transaction history to see what had been deducted and saw that wix had taken $224.19 out of my account without my permission or authorization. So, the first thing I did was call wix up and find out what happened and why they took money out of my account. They said that I had to put in a refund request and they would get back to me within 20 days. When wix sent me an email confirmation saying that I will get a response within that 20 day time period, they even confirmed themselves that I had unsubscribed to renewal of my premium subscription. How is it that they can take money away from me in 1 day but it takes them 20 to even get back to me with no guarantee of getting it back at all. My suggestion would be to not go with wix at all and go with a reputable company that other people have said that they trust.

We joined WIX in January after doing much research and was told positively there would be no issues with selling CBD online through them. It is now July and we still are not up and running with a payment provider. Why? Because WIX does not integrate with the CBD merchants. Oh they say they will but they don't. We literally had to go to shopify in order to sell online. When we requested a refund since the site had not been published at all - WIX declined within a hour of the request. They did not even refund the remainder of the year which will not be utilizied at all with WIX. Funny they have a webinar coming up on how to sell CBD online with WIX - Don't believe the BS.

Super disappointing when you are starting a business and creating a web presence to end up with the most jacked up company, I did not research them enough apparently. I purchased the business premium website builder plan and they do not offer a mailbox with the site so I had to order a mailbox subscription. My domain is with GoDaddy and I get a free mailbox with my domain. I purchased this domain over ten years ago with no problems. After purchasing the mailbox subscription with Wix I found out you cannot have a mailbox with two different providers. So of course I wanted to get rid of the Wix mailbox because I had the GoDaddy mailbox for 10+ years. Trying to get a simple refund with Wix is such a terrible ordeal. This company has no customer service phone number and you have to submit a refund request of which they just deny you without explanation. I spoke with 4 agents all from Guatemala even though their callback number on my phone says San Francisco, CA. So right there you know they are lying fraudsters. Anyway, none can help and tell me I have to be transferred to "Advanced Billing" who are never available, not in the office, or can't be found. This "international company" mission is to take your money, keep your money, and get more money with renewals. Nothing else matters to them. The CEO and people on top must be reptilians because they are so money hungry thirsty. I would not recommend them at all. Just based on their customer service practices alone.

They were extremely vague when it came to what the plan had to offer and when I bought it I didn't even get date booking for a plane meant for "Entrepreneurs & Freelancers" when I tried to call them they said I had to pay an extra 100+ dollars just to get that so I asked for a refund and they said that they were going to keep the 20$USD for the domain because of some policy that is not clearly stated anywhere on their site or when purchasing it now I'm just stuck with no website time lost and 20$ out of my pocket thanks, Wix.

We had a wix premium subscription that we wanted to cancel because we are going to another webhost. The billing date came up and they automatically renewed and took nearly $300. I requested a refund and they said it will take 20 business days to review and that our review date is on August 2nd. I've honestly never heard of a company taking 20 days just to review IF you could get a refund. I've called customer support (which was difficult to get in touch with) and there is seemingly nothing I can do but wait to see if they will approve my refund. Honestly, do not use wix unless you want to overpay for something you can get at another host that will actually care about your business. We regret utilizing wix for our business website and really cannot believe that they are just playing around with struggling businesses money like this. I genuinely have never had to deal with such a terrible, uncaring company.

I was in the process of moving my site to another platform so I unselected the auto-charge option on my account. They auto charged me anyway. They take no time charging you but told me it will take 20 BUSINESS DAYS to hear back on if my refund request is approved. WHY does it take 20 business days?
What was the point of the checkbox for auto charge if they weren't going to pay attention to it anyway. Most places just suspend your subscription if a payment isn't received (and don't charge your card if auto pay is unchecked).
They do not allow you to remove a card from their file.
Customer service is slow, unhelpful and does not listen to your concerns. They just copy and paste their general FAQs over and over.

When i requested a domain transfer, they sat on the request for a week before looking at it and would not speed up the process.

On the design side, templates are pretty, but if you want to modify anything it is a nightmare. Sites are slow. Lots of redundant code. And important features just don't work on mobile.

Plus they are expensive. I get more features for less money (and faster asevice) with a competitor.

WIX aka internet's international thieves. Run as far away as you can. The website builder is fine and until I started selling on WIX it was ok. I started selling over a year ago but as I audited my WIX account things didn't add up, at first it wasn't worth my time. HUGE MISTAKE! They continue this as the numbers increase on my sales. They take their ten percent, hold ten percent for a month and are supposed to give you the balance in 3-5 days. BULL$#*!! They held over ten percent a month and also sometimes took 11-12 percent in a few. Well at the end of last month WIX owed me $17,000.00 in 3-5 days which has now turned into 4-5 weeks. They outsource everything and decision are made In Isreal, that is the exact opposite of our time so forget getting timely answers.

My conclusion and WARNING don't be fooled they get the money and hold it for as long as they want, I am on day 32 and counting. They know it's not financially worth it for us to sue them so is soon as this happen and I finally got in touch with somebody last week and couldn't get an answer so I switch platforms to square space best thing I ever did website a little harder but the money goes right in your account no games they charge a monthly fee and annual fee doesn't matter how much you sell. So save yourself now I don't wanna get into all the details but their communication is nonexistent their customer service is outsourced no one in the US can make a decision and they are going to lose so much business Because they do not care about the vendors so beware it's not worth it.