WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
Purchasing and delivery were fine. We have not yet unpacked the mattress.
Got this mattress after extensively reviewing online what mattresses are best for back sleepers like myself (thanks to sleepfoundation.org). I couldn't believe it, but I immediately noticed improvement in my mid to upper back pain after just the first night. I've had it for a couple weeks now and it is still great. The company also had incredibly fast shipping. I got the mattress just a few business days after I ordered it!. Highly recommend.
Homepage looks like a newspaper ad, not a website. I thought I was in an ad at first. Also you don't need to use the coupon code to get the discount. What's the point of it?
Stayed home all day tor delivery. Bed arrived with no call or doorbell - found in a torn apart box in our garage. Paperwork enveloped ripped apart. Emailed pictures to your support team and no response. Very Frustrating
Easy to order, quick delivery. Happy with purchase so far
Glenn at Mr Sandman was excellent. Provided loads of information to help us make our decision. In hindsight, I could have asked a few more questions, but overall we are happy with the mattress.
No problems. Quick. Good delivery. I can't say enough about this bed.
The customer service was excellent when purchasing. Will be referring others! I was out of town when the bed was delivered and it was delivered so quick. I purchased a zipper encasement for it. I've only sleep on it for a week. So far so good because, I'm still adjusting somewhat to midlevel firmness. I have sleep all through the night which I was not doing before on my old mattress. I Love the way the bed looks..
Super easy, super comfortable bed! It's been a week and so far so good. Thank you!
We started out with the softer mattress and found that initially it was perfect but after a few months realized it was too soft. We contacted support and received the plush firm mattress. Initially it was a little hard but after sleeping on it for a few months it is perfect.
Helpful chat line. Bed needs to arrive June 16 and it did arrive as promised
Discount at checking very confusing. The box was in very bad condition. We took off the protective layer of plastic and the magic had already started so it was a little difficult staighting it up on the platform.
I wish the delivery person had rung the doorbell and helped carry the mattress upstairs, vs leaving it outside. It also came a day later than expected, which is significant when you're moving in and have no bed.
Great experience. I was charged an environmental fee on the invoice that was e-mailed to me, which I didn't feel I should have to pay because they were not taking away an old mattress. I don't think their website informs you of this charge either, although I haven't gone back and looked, so I may be wrong.
They quickly refunded me the charge when I protested, so I was pleased with their customer service.
Love this bed! Keep having to kick my kids out cuz they love it too!
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.