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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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6,751 reviews
Oregon
1 review
0 helpful votes
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Purchasing and delivery were fine. We have not yet unpacked the mattress.

Date of experience: June 6, 2022
Iowa
1 review
0 helpful votes
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Got this mattress after extensively reviewing online what mattresses are best for back sleepers like myself (thanks to sleepfoundation.org). I couldn't believe it, but I immediately noticed improvement in my mid to upper back pain after just the first night. I've had it for a couple weeks now and it is still great. The company also had incredibly fast shipping. I got the mattress just a few business days after I ordered it!. Highly recommend.

Date of experience: June 6, 2022
Maryland
1 review
0 helpful votes
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Homepage looks like a newspaper ad, not a website. I thought I was in an ad at first. Also you don't need to use the coupon code to get the discount. What's the point of it?

Date of experience: June 5, 2022
Wisconsin
1 review
0 helpful votes
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Stayed home all day tor delivery. Bed arrived with no call or doorbell - found in a torn apart box in our garage. Paperwork enveloped ripped apart. Emailed pictures to your support team and no response. Very Frustrating

Date of experience: June 5, 2022
Ohio
1 review
0 helpful votes
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Easy to order, quick delivery
June 5, 2022

Easy to order, quick delivery. Happy with purchase so far

Date of experience: June 5, 2022
Illinois
1 review
0 helpful votes
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Glenn at Mr Sandman was excellent. Provided loads of information to help us make our decision. In hindsight, I could have asked a few more questions, but overall we are happy with the mattress.

Date of experience: June 5, 2022
California
1 review
0 helpful votes
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Very simple, good information available online, easy to install, free removal of the old mattress.

Date of experience: June 3, 2022
California
1 review
0 helpful votes
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No problems. Quick
June 2, 2022

No problems. Quick. Good delivery. I can't say enough about this bed.

Date of experience: June 1, 2022
Arkansas
1 review
0 helpful votes
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The customer service was excellent when purchasing. Will be referring others! I was out of town when the bed was delivered and it was delivered so quick. I purchased a zipper encasement for it. I've only sleep on it for a week. So far so good because, I'm still adjusting somewhat to midlevel firmness. I have sleep all through the night which I was not doing before on my old mattress. I Love the way the bed looks..

Date of experience: June 1, 2022
California
1 review
0 helpful votes
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Super easy, super comfortable bed! It's been a week and so far so good. Thank you!

Date of experience: June 1, 2022
Minnesota
1 review
0 helpful votes
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Easy shopping and check out process, though it was reported delivered a day before i got it

Date of experience: May 31, 2022
New Jersey
1 review
0 helpful votes
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We started out with the softer mattress and found that initially it was perfect but after a few months realized it was too soft. We contacted support and received the plush firm mattress. Initially it was a little hard but after sleeping on it for a few months it is perfect.

Date of experience: May 31, 2022
New York
1 review
0 helpful votes
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Helpful chat line
May 31, 2022

Helpful chat line. Bed needs to arrive June 16 and it did arrive as promised

Date of experience: May 30, 2022
California
2 reviews
0 helpful votes
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After consideration several beds I decided to go with a Winkbed and I have no regrets. The entire process was amazing.

Date of experience: May 30, 2022
Germany
2 reviews
0 helpful votes
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Discount at checking very confusing. The box was in very bad condition. We took off the protective layer of plastic and the magic had already started so it was a little difficult staighting it up on the platform.

Date of experience: May 29, 2022
Arkansas
2 reviews
0 helpful votes
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Purchase was easy to complete, but still trying bed out.

Date of experience: May 28, 2022
Florida
1 review
0 helpful votes
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Simple
May 28, 2022

Simple. Straightforward. Perfect experience. I highly recommend this brand.

Date of experience: May 28, 2022
Washington
0 reviews
0 helpful votes
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I wish the delivery person had rung the doorbell and helped carry the mattress upstairs, vs leaving it outside. It also came a day later than expected, which is significant when you're moving in and have no bed.

Date of experience: May 27, 2022
Arizona
1 review
0 helpful votes
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Great experience
May 27, 2022

Great experience. I was charged an environmental fee on the invoice that was e-mailed to me, which I didn't feel I should have to pay because they were not taking away an old mattress. I don't think their website informs you of this charge either, although I haven't gone back and looked, so I may be wrong.
They quickly refunded me the charge when I protested, so I was pleased with their customer service.

Date of experience: May 27, 2022
New Jersey
1 review
0 helpful votes
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Love this bed!
May 27, 2022

Love this bed! Keep having to kick my kids out cuz they love it too!

Date of experience: May 27, 2022