WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
I don't have any complaints about my dealings with Wink Beds. We bought a mattress and it was great. Then we got a pillow, which I'm not liking very much. In both cases, the shopping experience was fine.
Very quick and easy! This was a very fast order and delivery to such a wonderful mattress. Thank you!
Easy peasy! We do like our new bed. Fewer pressure points. Time from order to delivery was amazing.
I wasn't aware that the pillow wasn't coming from WI and took quite a bit longer to arrive.
It was pretty easy with unpack the bed and all. The process to buy the bed was easy too.
Thank you for making this simple. Ordering is easy and set up was a breeze!
I first ordered the soft wink mattress. Although it felt nice to feel and and crawl into; I needed more support under my back as I have a herniated disc. The Luxury firm was more suited to my personal needs regarding my back. I returned the first mattress with no hassles and went to the firmer mattress. I am now very pleased with the wink bed mattress and so impressed with the quality of workmanship. The staff couldn't have been more helpful and professional. I can recommend this company without hesitation. Wink mattresses "rock"
We initially had purchased the Luxury Firm WinkBed and found we were experiencing back and hip pain the the mornings. My wife and I tend to be back and side sleepers, changing positions through the night. My wife also has a significant back pain history related to scoliosis which was why we went with the firmer mattress to start. The SOFTER WinkBed is a better option for us. Our hips are no longer sore and even with the extra yard work that comes with spring our backs are much less painful with this model. So were expecting it to be able to exchange our bed for free given the free return policy advertised. While the exchange fee was minimal ($53 after taxes) this was very unexpected. In theory it would have been cheaper to return the first mattress and order a new one altogether.
Too hard i dont like it and i cant stay asleep for more than an hour and my body hurts.
Quick and simple! I ordered, applied my discount code and it shipped. It came exactly when they estimated. I will warn you, the box is HEAVY! I was able to bring it in alone, but I strongly advise you get help to move it.
Awesome awesome company. Exchanged after the bed being little too soft and the support team beyond expectations. Will use this company again and will recommend to others.
The delivery and set up was so easy. Amazingly comfortable
After sleeping on a Sleep-Number bed for eight years we decided to try something new. However, for eight year we had no back pain, but after sleeping on the Winkbed for two week my wife and I have had back pains every morning. I know Winkbed suggests giving the bed 30 days, I am not sure our backs can take that much back pain.
Everything was great, except that it took 10 days longer to get the platform foundation than the WinkBed. This delayed is in setting it up.
We are really pleased with out mattress purchase so far.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.