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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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6,746 reviews
California
1 review
0 helpful votes
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I have no complaints, easy to work with and responsive.

Date of experience: May 26, 2022
California
2 reviews
0 helpful votes
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I don't have any complaints about my dealings with Wink Beds. We bought a mattress and it was great. Then we got a pillow, which I'm not liking very much. In both cases, the shopping experience was fine.

Date of experience: May 26, 2022
Kansas
1 review
0 helpful votes
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Very quick and easy!
May 26, 2022

Very quick and easy! This was a very fast order and delivery to such a wonderful mattress. Thank you!

Date of experience: May 25, 2022
Virginia
1 review
0 helpful votes
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It came very quickly and was ready to use the same day

Date of experience: May 25, 2022
Arizona
1 review
0 helpful votes
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Easy peasy!
May 24, 2022
Updated review

Easy peasy! We do like our new bed. Fewer pressure points. Time from order to delivery was amazing.

I wasn't aware that the pillow wasn't coming from WI and took quite a bit longer to arrive.

Date of experience: May 24, 2022

Easy peasy!
May 10, 2022
Previous review

Easy peasy!

Date of experience: May 10, 2022

Easy to order!
May 9, 2022
Previous review

Easy to order! We're hoping for the best mattress ever!

Date of experience: May 8, 2022
Texas
2 reviews
0 helpful votes
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Overall ease of the purchase made choosing Winkbeds ideal for me. The price compared to more popular brands was what set Wink Beds apart.

Date of experience: May 24, 2022
California
1 review
0 helpful votes
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It was pretty easy with unpack the bed and all. The process to buy the bed was easy too.

Date of experience: May 23, 2022
Hawaii
1 review
0 helpful votes
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Thank you for making this simple. Ordering is easy and set up was a breeze!

Date of experience: May 23, 2022
Illinois
1 review
0 helpful votes
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I first ordered the soft wink mattress. Although it felt nice to feel and and crawl into; I needed more support under my back as I have a herniated disc. The Luxury firm was more suited to my personal needs regarding my back. I returned the first mattress with no hassles and went to the firmer mattress. I am now very pleased with the wink bed mattress and so impressed with the quality of workmanship. The staff couldn't have been more helpful and professional. I can recommend this company without hesitation. Wink mattresses "rock"

Date of experience: May 23, 2022
Michigan
1 review
0 helpful votes
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Softer Was Better
June 24, 2022
Updated review

We initially had purchased the Luxury Firm WinkBed and found we were experiencing back and hip pain the the mornings. My wife and I tend to be back and side sleepers, changing positions through the night. My wife also has a significant back pain history related to scoliosis which was why we went with the firmer mattress to start. The SOFTER WinkBed is a better option for us. Our hips are no longer sore and even with the extra yard work that comes with spring our backs are much less painful with this model. So were expecting it to be able to exchange our bed for free given the free return policy advertised. While the exchange fee was minimal ($53 after taxes) this was very unexpected. In theory it would have been cheaper to return the first mattress and order a new one altogether.

Date of experience: May 23, 2022

It was easy to navigate and compare
April 2, 2022
Previous review

It was easy to navigate and compare

Date of experience: April 2, 2022
Wisconsin
1 review
0 helpful votes
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Happy with the bed and the the couple contacts I had with customer support in deciding which mattress to buy. The bed arrived very promptly, within a week.

Date of experience: May 23, 2022
Michigan
1 review
0 helpful votes
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The bed was delivered on time and was packed in a solid state.

Date of experience: May 23, 2022
Texas
1 review
0 helpful votes
Follow rEGULAR eVERYDAY uSER L.
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Cant sleep
June 22, 2022

Too hard i dont like it and i cant stay asleep for more than an hour and my body hurts.

Date of experience: May 23, 2022
Florida
1 review
0 helpful votes
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Quick and simple!
May 22, 2022

Quick and simple! I ordered, applied my discount code and it shipped. It came exactly when they estimated. I will warn you, the box is HEAVY! I was able to bring it in alone, but I strongly advise you get help to move it.

Date of experience: May 22, 2022
Virginia
1 review
0 helpful votes
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Awesome awesome company
May 20, 2022

Awesome awesome company. Exchanged after the bed being little too soft and the support team beyond expectations. Will use this company again and will recommend to others.

Date of experience: May 20, 2022
Wisconsin
1 review
0 helpful votes
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Happy Sleeper
May 19, 2022

The delivery and set up was so easy. Amazingly comfortable

Date of experience: May 19, 2022
Texas
1 review
0 helpful votes
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King Size Luxury Firm
June 17, 2022

After sleeping on a Sleep-Number bed for eight years we decided to try something new. However, for eight year we had no back pain, but after sleeping on the Winkbed for two week my wife and I have had back pains every morning. I know Winkbed suggests giving the bed 30 days, I am not sure our backs can take that much back pain.

Date of experience: May 18, 2022
Illinois
1 review
0 helpful votes
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Loved it!
June 17, 2022

Everything was great, except that it took 10 days longer to get the platform foundation than the WinkBed. This delayed is in setting it up.

Date of experience: May 18, 2022
Wyoming
1 review
0 helpful votes
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Informative and user friendly site just hope bed is what we need

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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We are really pleased with out mattress purchase so far.

Date of experience: May 16, 2022