WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
Delivery was prompt. We were pleased with packaging and so far we are both sleeping good.
This is our second wink bed. We bought a camper and you know we had to have a wink bed in the RV as well!
I bought this mattress due to a lower back pain problem. With my old mattress my problem was clearly worsened after 5 hours of sleep, with the Winkbeds Firm mattress the pain is stable (a mattress itself won't heal your pain). I wonder if an extra-firm mattress would actually be even better for my type of problem.
Delivery was in good time. Just awaiting for the mattress to settle in. Hoping to sleep well on it. Noticed a smell the first night but soon went away.
Very good experience. So far so good with communication.
Easy to buy. Easy to see purchase options. And straight forward web shopping experience
Thanks for helping us get the correct mattress. We really appreciate it
Looking forward to getting a good nights sleep!
25 years with the old sleep number bed and nervous to change. At first, we thought the top was so soft (but nice) that it wouldn't be supportive, but it had great support. Woke up with less back pain. I sleep on my stomach and side and move around a lot, so the plush top makes it fun to switch positions.
The order process was very easy. My new mattress was delivered when promised. Only been sleeping on mattress for a week so too soon to tell if it is a good fit.
I suffer from arthritis and since ordering my wink mattress, I wake up less stiff.
Little early to judge the mattress yet, still adjusting to how firm it is. Seems like a quality product though!
Wonderful responsive Company received the product quickly responded to all information inquiries and a we are very happy customer
It was difficult finding weight and size dimensions for a murphy bed mattress anywhere online, but Winkbed site had it all listed under FAQs.
Bought this after having a purple mattress. The purple mattress had me bouncing around when my husband moved at night. This is a pretty firm mattress but I added a latex topper and it's perfect.
Overall great experience working with Winkbeds. However I was under premise that exchanging beds would also be free, just like returns would be. Not sure it makes sense that exchanges would cost a processing fee while returning is full refund. At that point, I might as well return my purchase for a full refund and just reorder to avoid the exchange fee...
I haven't used it yet... my bed comes soon and I can't wait to try it
Easy to place the order and received timely updates about delivery. There was a good description about materials and products on the website.
I love my bed. Shopping/delivery experience was easy and trouble free.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.