From the business
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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I am in LOVE! I was skeptical but I'm glad I tried it. Made in the USA and supporting our local families was important to me. This bed is so comfortable I will definitely be recommending to my friends.
I can't sleep after 2 weeks on the winkbed plus and asked for an exchange for a softer mattress and was told no.
Buying the mattress was pretty easy and straightforward and it arrived quickly.
It was ok.
CS was nice - made some recommendations.
Very professional and considerate. Service was prompt and friendly.
Very good correspondence to let me know what was going on. The bed, so far, is great.
The mattress arrived very quickly and was super easy to set up- we let it air out all day and there was no smell by nightfall.
Delivery box was damp and sealed plastic around bed ripped at seam allowing bed to begin to expand before arrival. Bed did not stay on traditional bedframe so had to order another frame.
Excellent online customer service, timely delivery and simple set up.
The mattress was supposed to be compatible with a standard metal bed frame. It is not compatible in y opinion so now I am waiting for a foundation to be delivered before I can confidently step on the bed.
Update: It was a frustrating process but winkbeds reached out and absolutely went above and beyond. Very satisfied, could not recommend enough!
Been trying to return my mattress since 06/01/2022. Scheduled 2 weeks in advance due to my location. Confirmed multiple times, even called to check in day before scheduled delivery and was advised pick up was good. Then company cancelled, rescheduled, and cancelled again. Return policy means nothing if they don't allow you to return.
Night 1 -so far so good! Didn't wake with my hip hurting like it normally does.
I was hesitant about buying a mattress online, as my last one was not very comfortable at all (from Saatva). Additionally, my husband is much heavier than me and prefers a firm mattress, and I enjoy a soft mattress. Somehow we both love this one! It feels like you sink into a bit, which I really like, but it's also pretty firm and when he moves I cannot feel it whatsoever. We've only had it for a week or so, but we are both v happy right now.
My wife inquired about Wink Beds and was sent an email offering her a $300 personalized discount. Everyone who visits the site gets a $300 discount---the name of the sale changes but there always is one. I could not find any way to use her personalized discount and the sale discount. I placed the order anyway, and Wink Beds added a contribution to Environmental Responsibility Fund without my approval. Wink Beds did not supply any information about this fund. The mattress was delivered very promptly and seems to be comfortable.
Not a fan of the price changing in the midst of check out. Was 2008 and then went to almost 2100 in less than 2 minutes.
I've read so many reviews. I had no problem shopping. My difficulty was deciding on the type of firmness. Can't wait to try it
This bed has been such relief for my husband's severe back pain. Any questions I had before purchasing the bed were quickly addressed by customer service. I'm so thankful I purchased this mattress. Highly, highly recommend!
I ordered on Tuesday 5/24 in the afternoon. The mattress was on dropped off on Friday 5/27 during lunch. I was told to expect June 1 or so. The mattress protector DID arrive on June 2 - a week later. If you're going to expedite part of the order why not expedite all of it? This certainly was "made after I ordered it"
The operation was seamless. Delivery was a little harder getting it delivered when we wanted it - on moving day. This was a present to our granddaughter and she was moving into an apartment on the first of the month... but it all turned out okay. Thanks for all the help.
Top quality mattresses from an outstanding, responsive company
The website was very well organized, and contained all of the information needed to shop intelligently. Ordering was straightforward and processed properly, with email notifications and updates. I had a few questions that I submitted via email, and I received very clear, helpful, and courteous replies to each one on the same day. The business as a whole functions as a top tier operation. The quality of materials and craftsmanship appears to be excellent.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members