WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
Easy shopping. Delivery was fast in the past. Hope this order ships just as fast.
After doing extensive research I decided to purchase a queen sized luxury firm mattress and it was the best decision I've ever made! I've slept like a baby ever since. 10/10 recommend. I'll be suggesting Wink to all my friends
Tory has been wonderful in answering my questions and worked with me on some tears in underside of mattress as well as coil marks. Assured me it won't jeopardize the integrity of the mattress.
Easy from start to finish. Love the bed so far! A little firm but can feel the softness beneath. Hard to explain. Just a little bit of a different experience than what I'm used to (traditional spring). I swear it is helping to heal or adjust my hip issue! (My hip was killing me for months on my last mattress but barely detect a problem since sleeping on Winkbed for less than a week.
If you are a plus size BBW and needs a bed to support your weight. Have no worries Wink bed got you. I'm 400lbs and this bed holds up very well so far. I just pray and hope it stays like this for years to come. Thanks Wink bed!
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After serving in the military, I needed to make an investment in myself and my health. I believe the Winkbed Luxuary Firm mattress will fit my needs for the years to come.
Wonderful. I did my homework on line and I did not have to go into a store. I am telling everyone about it.
I've had the mattress for a week. So far, it has is good.
Fine bed, but heavy. Have some help to get it upstairs.
Delivery was on time, though the mattress protector came separately 3 or 4 days after the mattress, but we had to let the mattress relax anyway.
You'll have to figure out what to do with the old mattress. We found a place that recycles mattresses that took the old one for $30.00 (queen). We took it there in our pickup.
Only problem with buying on line is inability to lay on the bed first. I initally ordered soft bed since I am a side sleeper and it was what someone recommended. It was too high. I exchanged for firm lux (2x firmer and two inches shorter. Exchange process was a breeze. No I am very comfortable and pleased with the lux firm.
Response time not as fast as i'd like.
The purchase process was seamless. I ordered it online and received it a week later, even though it was at the end of the Memorial Day sale and I thought it could take a lot longer.
The ordering and shipping process worked fine. We will see how returning the mattress goes.
Wink Beds is very responsive when you contact them.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.