Wild West Pool Supplies
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Wild West Pool SuppliesReviews 1,082

3.0

From the business

Wild West Pool Supplies is a premium online shop for all pool repair & maintenance related needs. 75,000+ products in parts, chemicals, and more. For support, please call (888) 534-6999, or email support@wildwestpoolsupplies.com.


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Wild West Pool Supplies Reviews Summary

Wild West Pool Supplies has a rating of 3 stars from 1,082 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wild West Pool Supplies most frequently mention customer service, hot tub and timely manner. Wild West Pool Supplies ranks 2nd among Swimming Pool sites.

service
108
value
111
shipping
113
returns
33
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2,807 reviews
Texas
1 review
0 helpful votes
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Great
May 29, 2022

Good service, I got exactly what I needed, I recommend 100 Wild West Pool Supply,

ThanK you everything

Wild West Pool Supplies attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2022
Washington
1 review
1 helpful vote
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Exact Replacement
May 28, 2022

I was having trouble finding an exact replacement spa heater for an older hot tub. The previous vendors no longer carried the OEM or aftermarket part. Mary at Wild West found a substitute, and it works fine. Exact fit. Installed and turned up easily.

Date of experience: May 28, 2022
California
2 reviews
3 helpful votes
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Easy Peezy!
May 28, 2022

Fast fulfillment and easy payment process using Amazon Pay. Will use again for future pool needs. I highly recommend Wild West Pool Supplies.

Date of experience: May 28, 2022
Missouri
1 review
1 helpful vote
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Great price for the hard-to-find item I needed, excellent customer service for out-of-stock item and quick delivery

Date of experience: May 27, 2022
Kentucky
1 review
0 helpful votes
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Thanks for your prompt shipment, I would only ask that you confirm that you have everything complete on the order

Date of experience: May 25, 2022
New York
1 review
0 helpful votes
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Quick delivery
May 25, 2022

Prices were good delivery was fast very happy with wild west pool supply. Products weren't counterfeit which you see a lot of in the pool business for whatever reason like fake scum bugs different packaging chlorine then what you purchased so very happy I could trust ton them to deliver.

Date of experience: May 25, 2022
New Jersey
1 review
0 helpful votes
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Pool supplies
May 25, 2022

Received in a quick and timely manner. Prices were good. Correspondence with my order updates were great.

Date of experience: May 25, 2022
California
1 review
0 helpful votes
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Fast Service
May 25, 2022

My order came fast and in perfect shape, this place has a good variety of pool products and reasonable prices!

Date of experience: May 25, 2022
Illinois
1 review
1 helpful vote
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I paid for expedited shipping only to be told that they made a mistake on the cost of shipping. If I still wanted the product it would be an additional $8 to receive it. I had a down pool filter and had no choice. It still took another day for them to charge me the 8 bucks extra. So here I am 3 days later before my "expedited" items even shipped. It's not about the 8 bucks even though I find it a little ridiculous for a company to go back after they have accepted an order and charged a customer. It's the amount of time it took to resolve an expedited item while a customer has a system that is down waiting for the part.

Date of experience: May 23, 2022
Mark Z. — Wild West Pool Supplies Rep
over a year old

Hi Bob, just wanted to reach out and apologize for the frustration here. We're working extremely hard internally to stay on top of constant rate changes across all shipping partners (UPS, FedEx, USPS, etc).

It is obviously a difficult problem to solve, but we hope to have a return to 100% accuracy within the next few weeks maximum. We sincerely appreciate your patience, and your business.

Michigan
1 review
0 helpful votes
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Parts nobody else has
May 23, 2022

I purchased parts for my pool after driving to Home Depot and at least 3 different pool supply stores. Nobody had any of the parts I needed. I went back to Home Depot and looked at the possibility of completely re-plumbing my entire pool filter with different parts. I would always end up at a road-block with the 3-way diverting valve needing Praher unions and their sizes seem to be unique. I started searching on-line and immediately found Wild West, they had everything I need and at very good prices. They shipped everything out and everything went together perfectly. Thank-you Wild West you guys have the parts.

Date of experience: May 23, 2022
Arkansas
1 review
0 helpful votes
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Pump parts
May 21, 2022

Got it very quick and it worked great. I wish the ware ring was noted it was included with the defuser.

Date of experience: May 21, 2022
Virginia
1 review
0 helpful votes
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Filter ring locks
May 19, 2022

Good service but the parts I don't know about. They broke quickly. Hoping for replacement of them. Messaged them but received no answer

Date of experience: May 19, 2022
Texas
1 review
0 helpful votes
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Good experience
May 19, 2022

Fast shipping and accurately filled order. Product was initially out of stock after I placed the order, but they kept me informed of inventory and promptly shipped when the product returned to stock. Highly recommend.

Date of experience: May 17, 2022
Georgia
1 review
0 helpful votes
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The part was correct, which is the main thing. Wild West had by far the best price. I paid extra for express shipping but was a little disappointed in the delivery speed of just over a week. I will certainly look to Wild West for my future spa needs.

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
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Wrong pin size
May 17, 2022

The order arrived as expected. However, the pin was not the size I needed. That was my fault because I ordered the wrong size. I was not sure, based on the website, what size to order.

Date of experience: May 16, 2022
Arkansas
1 review
0 helpful votes
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Pool selector
May 16, 2022

The selector is a new part, with all the fittings for installation. The item was delivered in afew day's. I'm very happy with the customer service.

Date of experience: May 15, 2022
Texas
2 reviews
0 helpful votes
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Good pricing.
May 16, 2022

Very competitive pricing!
This pool part was just what I needed to get my water temperature reading again. It corrected the ERR 1 that was showing on my indoor control panel.

Date of experience: May 15, 2022
Maryland
1 review
0 helpful votes
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We ordered a replacement earth filter gasket. It was easy to look up exactly what we needed. The price was half of what our local stored were asking! We will be using Wild West Pool Supplies in the future for any more replacement parts!

Date of experience: May 14, 2022
Minnesota
1 review
0 helpful votes
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Ordered part. Part came.
May 13, 2022

Order process was easy. Right part was ordered and right part came. Took a week order to arrival. I did not pay for quick shipping but would have preferred a couple days order to arrival. For $10 shipping for a super small light weight item I would prefer days over a week but I knew what I was getting. Price was about same or a little less but not as cheap as I hoped for. I picked Wild West because I used them once before and the item came then too.

Date of experience: May 12, 2022
Arizona
1 review
0 helpful votes
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Parts delivered correct and accurate thanks for the updates and safe packaging keep up the great work thanks again.

Date of experience: May 10, 2022