From the business
WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.
WhatGeek Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Perfect keyboard I just receive it and I am satisfied. Only thing I was upset about is that the package had a hole like from some knife or I dont know trough the plastic cover the the second layer and then the final box it seems kinda damaged but keyboard was fine.
Ordered the AK832 Pro, Red Linear and it's amazing. The box it came in was a bit soggy, but the keyboard was safe, and all parts are working. The tracking wasn't getting updated, but the WhatGeek always provided the updated tracking when I asked them for it.
Dear Whitney D.,
We thank you for shopping on Whatgeek.com.
Customers satisfaction is our ultimate goal.
Please feel free to come back and shop with us again in the future.
Best regards,
Whatgeek.com
My first time buying a keyboard here. Fast shipping and very nice product.
Dear Meiying J.,
Thank you very much for your trust.
Be sure to revisit Whatgeek.com soon for all our latest offers.
Best regards,
Whatgeek.com
I wasn't happy about having to download an app to track my keyboard. I did finally receive it though, and it is as advertised. Love it. The people from whatgeek seem like nice enough people. THANKS GUYS!
Hi Derek L.,
We apologize for any inconvenience caused.
Your order has already been shipped on July 19th.
We will email you with the shipping number and tracking information. Please check your email for further details.
Best regards,
Whatgeek.com
The keyboard is great, the shipping rate is great, probably gonna order again.
Dear Hasan -.,
Thank you for your kind review.
We are looking forward to seeing you on Whatgeek.com again.
Best regards,
Whatgeek.com
I do not know how to describe why, but plugging the keyboard makes my computer to have sttutering issues during gaming. When I disconnect the keyboard the performance comes back to normal.
Totally disappointed for the product.
Dear Uriel E.,
We are sorry for the inconvenience.
Please note that our customer service team has already contacted you, please check your email for more details.
Best regards,
Whatgeek.com
The price was good and the shipping from China did not take that long at all.
Dear Stephen F.,
Thanks for taking time to write the review at Whatgeek.com.
Please feel free to revisit our website for the latest offers.
Best regards,
Whatgeek.com
My order has not shipped yet. Had I known about the delays, I would have bought from somewhere else.
Hi Diana K.,
We are sorry for spending much time in waiting for the item due to high demand.
Please rest assured that we will dispatch it by next week.
Once we ship out your order, we will email you the tracking number soon.
Thank you again for your feedback.
Best regards,
Whatgeek.com
Keyboard is not as advertised in the specs. The specs say connectivity is wired or wireless. The keyboard I received is only wired. Unable to reach tech support. I would like a refund
Dear Andrew F.,
Thank you for taking the time to write your review.
After our confirmation, the product you ordered is the wired version.
Beige / Red Switch / Wired & Single Backlit
Please click here to check your order details page.
https://www.whatgeek.com/account.
Please note that our customer service team has already contacted you, please check your email for more details.
Best regards,
Whatgeek.com.
I bought a mechanical keyboard, and I like it a lot.
Dear Torrey B.,
We are glad to hear that you are satisfied with our product.
We are looking forward to seeing you on Whatgeek.com again soon.
Best regards,
Whatgeek.com
They shipped my product safely and within the deadline. Legit site, great product.
Dear Aimee P.,
Thanks for your review.
We are glad that you have received your order smoothly.
Looking forward to your shopping next time.
Best regards,
Whatgeek.com
Great keyboard, setup was easy and they included instructions for the special features, I'd buy from them again.
Dear R N.,
Thank you very much for your trust.
Be sure to revisit Whatgeek.com soon for all our latest offers.
Best regards,
Whatgeek.com
Purchasing from the site is very easy and straightforward. And their keebs are way more cheaper than what the other sites are offering; not to mention the extra discount codes they give you. Will definitely make a purchase again.
Dear Joanna B.,
We appreciate that you took the time to share your shopping experience with us.
Please feel free to come back and shop with us again soon.
Best regards,
Whatgeek.com
Very impressed with the keyboard. Like the way it looks and sounds. Expensive but worth it if you're a keyboard nerd
Dear Alyson C.,
We are glad to hear that you are satisfied with our product.
We are looking forward to seeing you on Whatgeek.com again soon.
Best regards,
Whatgeek.com
I received a wrong product and when I complained I was told it was my mistake and that I should buy a product from your company that was compatible with the wrong product you sent me (crazy). It took several messages to makey your CS to understand that you guys sent a product that was different from the one advertised. Once they realized the error they told me they couldn't provide the right product but I could keep the wrong one (cheap and useless for me). So, not absolutely terrible but not satisfied at all.
Dear Roger B.,
We are sorry for the inconvenience.
Please note that the full refund had already been provided and kindly check email we sent for more details.
Best Regards,
Whatgeek.com
Pricing was good, shipping was a reasonable speed. It was unable to process my transaction with Google Pay with no explanation of why, just a generic error message, so I had to use a different one and miss out on a cash back offer.
Dear Luke W.,
We are happy to hear that you have had a positive shopping experience with us at Whatgeek.com
Please feel free to contact us with any problems.
Best regards,
Whatgeek.com
Pathetic experience.
The keyboard does not work, and whatgeek customer service is so poor, they keep asking to upload videos, I did once, and they want more videos.
They are not able to fix the problem, its been weeks.
I will stay away from this company.
I will likely do credit card dispute.
Dear p s.,
We are extremely sorry for the inconvenience.
Please note that the full refund had already been provided and kindly check email we sent for more details.
Best Regards,
Whatgeek.com
Received my Keycaps - the boxes were a bit smushed but I guess that's to be expected since the package had to travel from China. Aside from that everything came with no problem
Love the keycaps <3 can't wait to try them out on my keyboard.
Will buy again next time
Dear Kristel Y.,
Thank you very much for your trust.
Be sure to revisit Whatgeek.com soon for all our latest offers.
Best regards,
Whatgeek.com
This was my first purchase with WhatGeek. The shipping was a little vague but it came from far away so that makes sense. Otherwise, great experience.
Dear cristina d.,
Thank you for your kind review.
We'd like you to please be sure to revisit Whatgeek.com soon for all our latest offers.
Best regards,
Whatgeek.com
I bought a keyboard, it shipped directly from china and there was tracking, it took ~14 days I believe, I have really been enjoying the keyboard.
Dear Phillip L.,
Thanks for your review.
We are glad that you have received your order smoothly.
Looking forward to your shopping next time.
Best regards,
Whatgeek.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tomas B.,
Thanks so much for sharing your experience.
We appreciate hearing your feedback and hope to see you again soon.
Best regards,
Whatgeek.com