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WhatGeekReviews 1,268

4.4

From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.


whatgeek.com
Shenzhen, Guangdong, China
+34
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WhatGeek Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
225
value
43
shipping
46
returns
20
quality
887
This company does not typically respond to reviews

Instant Feedback

820 reviews
Missouri
1 review
0 helpful votes
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Zero communication
October 7, 2023

Upon purchasing my keyboard, I didn't receive a confirmation email. My order hasn't shipped, or if it has I haven't been emailed. So I have no way of reaching out to find out more info. Will not use this site again.

Date of experience: September 7, 2023
Michigan
1 review
0 helpful votes
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Lofree OE909 Touch PBT OLED Screen Wireless Mouse
September 6, 2023
Updated review

Good overall experience!
Note that this is my first impressions on the mouse, so I don't know how it works in the long term, but it seems to be very high quality, which makes me think that will last a long time (and I hope it does because it's an amazing product).
The mouse is amazing! I really love the retro look it has. It's very comfortable, customizable, and works smoothly too. Also, one of the reasons I bought it, besides the whole look, it's because it has a visor showing the battery level, DPI, and which channel it's connected. AND it has an internal built in battery, so I don't need to buy batteries when this one runs out, I can just charge it.
I'd say is one of the best budget mice in the market.

Date of experience: September 6, 2023

Good overall experience
August 29, 2023
Previous review

Good overall experience.

Date of experience: August 29, 2023
GB
1 review
0 helpful votes
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Fake UK company
October 2, 2023

Pretend to be a UK company, they aren't. They are 100% based in China. Not a single real review on their products (seriously, read them it's pathetic how little effort they have went to in creating all their fake reviews)

Date of experience: September 2, 2023
New Jersey
1 review
0 helpful votes
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Dispatched
September 30, 2023

Ok checked again and it has been dispatched and on the move. Still did not get notified via email as they said, but it's on the move so I'm back to give another chance & stars, as the customer service was quick.

Date of experience: August 31, 2023
Murph C. — WhatGeek Rep
over a year old

Hi Jae L.,
Thanks for taking time to write the review at WhatGeek.com.
Currently, the processing time is 2-7 business days.
For our ready-to-ship products, we are able to process orders within 24 hours.
https://www.whatgeek.com/collections/24-hours-shipping

Please note that the order had already been shipped out and kindly check email we sent for more details.
Best regards,
Whatgeek.com.

New Mexico
1 review
0 helpful votes
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Awesome Feker Q98 arrived on time.
August 31, 2023

Well-packed, as advertised. Easy to order. Good selection.

Date of experience: August 31, 2023
Murph C. — WhatGeek Rep
over a year old

Dear Rick S.,
Thanks for your review.
We are glad that you have received your order smoothly.
Looking forward to your shopping next time.
Best regards,
Whatgeek.com.

Australia
1 review
0 helpful votes
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I bought the JamesDonkey RS2 which arrived to Australia in 8 days. Really speedy service, good prices, very well packaged. Overall a great experience. Will buy from you again!

Date of experience: August 29, 2023
Murph C. — WhatGeek Rep
over a year old

Dear Mat L.,
Thank you very much for your kind review.
We are looking forward to seeing you on WhatGeek.com again.
Best regards,
Whatgeek.com.

Illinois
1 review
0 helpful votes
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Prices are fair, shipping cost and time was great. My keyboard arrived in the correct amount of pieces.

Date of experience: August 29, 2023
Murph C. — WhatGeek Rep
over a year old

Dear Nate S.,
Thanks for taking time to write the review at WhatGeek.com.
There are lots of products of superior quality and reasonable price.
Be sure to revisit WhatGeek.com soon for all our latest offers.
Best regards,
Whatgeek.com.

Spain
1 review
1 helpful vote
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Very bad customer service
September 28, 2023

The customer service ignores your requests, lies with the shipping data. You pay a shipping service to receive the package in 3-5 business days and it takes more than 2 weeks to arrive, customer service lied about the shipping data.
Good and nice product.

Date of experience: August 29, 2023
Washington
1 review
0 helpful votes
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No shipment after 10 days
September 28, 2023

Site indicated shipment will be dispatch within 7 days, my order is over 10 days and no email received for any update. If shipment will be delay, should have at least send a notification to customer.

Date of experience: August 28, 2023
Indiana
1 review
0 helpful votes
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I placed an order for 3 items and was happy to be able to find all the pieces I need for my build in one place rather than ordering from several sites. Everything was in stock when I ordered but I got an email several days later that one of the items was no longer in stock. After asking for a refund for the item and several days of needless back and forth over the amount to be refunded (I used a coupon code) they said my order "would ship soon". 4 days later and my order still hasn't shipped. Hopefully the products will be worth the trouble when they actually arrive but I doubt I'll be ordering again when there are so many other places to get these items for similar prices closer to home.

Date of experience: August 26, 2023
North Carolina
1 review
0 helpful votes
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AMAZING
August 26, 2023

I love it, it is way better then pictured. It's huge and perfect.

Date of experience: August 25, 2023
Virginia
1 review
0 helpful votes
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Todo bien gracias quede satisfecho muy buen sonido son buenos sus productos

Date of experience: August 25, 2023
Illinois
1 review
0 helpful votes
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2 week wait for an excellent product
August 25, 2023

Ordered on a Friday, received in two weeks. Shipped from China, but shipping information was updated almost daily. Received in a decent box, no scuffs or damage of any kind. Didn't need to contact customer service, payment was easy and overall a great experience.

Date of experience: August 25, 2023
California
1 review
0 helpful votes
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Lost in shipping.
August 23, 2023

Ordered an AJazz keyboard while on sale. The item was shipped on time but while on route it was held in one of the shipping areas here. I didn't bother to follow up on it. WhatGeek customer service actually contacted me about the item and asked if I received it. They shipped a replacement keyboard since I never received what I ordered. Thanks for checking up on your customers.

Date of experience: August 23, 2023
Colorado
1 review
0 helpful votes
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When do orders ship?
September 19, 2023

I ordered two keyboards eight days ago and they still haven't shipped. Does it usually take this long?

Date of experience: August 20, 2023
Nevada
1 review
0 helpful votes
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Exactly What I Wanted
August 17, 2023

I ordered the Lofree 1% 'Misty' 65% keyboard during WHATGEEK's back to school promotional sale, and with an added 12% discount code I got from a friend it took my purchase to about 30% off its original price. It was originally out of stock but I e-mailed customer service with an inquiry and they promptly responded to me about a business day an e-mail, given our 12 hr time zone difference. Echo was able to restock the Misty keyboard for me and after placing the order with the link he provided to me, it took about 5 business days to process and then it was delivered to me the following week. So August 4th to August 17th was my purchase to delivery dates, I am incredibly happy with my entire experience, and the product is exactly how I expected it to be plus it sounds and looks amazing to me a starter mechanical keyboard for my new hobby. Thank you!

Date of experience: August 17, 2023
North Carolina
1 review
0 helpful votes
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Feker Alice 98
August 16, 2023

I was very excited to try out this new keyboard and layout. First impressions are great so far. I was very impatient but honestly the shipping was fast for being all the way from China. Package was in good condition.

Date of experience: August 15, 2023
California
1 review
0 helpful votes
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Very dissatisfied and disappointed
September 14, 2023

My purchase stated online that it would be delivered by August 11. I never received it on the 11th, and sent many emails trying to determine whether it would at least be received by my son's birthday. It wasn't received on his birthday either, so I requested a cancellation. After my cancellation request, they shipped it out anyway. I paid $170 for this product and they are telling me that they cannot cancel it, but they would give me a five dollar refund. This is insane. So sad for my son on his birthday.

Date of experience: August 15, 2023
Germany
1 review
0 helpful votes
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Machenike G5 Pro
August 14, 2023

I ordered a Machenike G5 Pro, i am from Germany and didn't have to pay for shipping.

The Controller is really good and has most of the features, that 90% of gamers could ask for. The one thing i did not like, was the Backbuttons. They are a bit too hard to press.

I had an issue/request with my controller and the WHATGEEK support was interested in helping in any way, that i'm satisfied.

You'll get a good product, for the price that is asked.

Date of experience: August 14, 2023
New York
1 review
0 helpful votes
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Where is my tracking number?
September 12, 2023

Why are you asking me to rate your company and product when I haven't even recieved a tracking number? Am I being scammed? I ordered 11 days ago, customer service told me 7 days was the timeframe for anything other than ready to ship items. What is going on?

Date of experience: August 13, 2023