WebEyeCare Reviews Summary
WebEyeCare has a rating of 3.7 stars from 868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses and best price. WebEyeCare ranks 11th among Contact Lenses sites.
Happy with purchase of daily wear lenses. Website is easy to use and secure. Customer service is also great.
I ordered the same contacts. They already had my prespcription. Even saved an extra couple of bucks on this box. Only reason they are not a 5 star is because when I tried to buy two boxes, I was being assessed a fee I didn't understand or feel the need to pay.
I have ordered from Web Eye Care in the past so they had record of my orders. I simply had to choose which products I needed to reorder. I was updated as the order was processed and provided with a delivery date.
The website was easy to find my contacts I ordered and they shipped fast. Definitely will be ordering again!
Shipping took the full 10 days. Did carry my brand though which a lot of websites did not. I am pleased with my order.
Fast Shipping, easy to place order and was just what I needed and I also love the rewards program -Thanks!
Order *******, purchased on Feb 9th, 2018
It was nice to have our eye doctor contacted in a timely matter which expedited shipping! I would highly recommend this company as their prices are also competitive
First-time buyer, pleased with the entire process, no problems whatsoever! Will definitely re-order with them.
Came even faster than I expected and the price was better than other websites! I am very happy with my order.
Very pleased with my contacts. They arrived very fast and the price was great! This is my fourth or fifth order and the customer service was great!
Almost ordered the wrong contacts, but the company noticed it was different to my prescription and checked with me before they sent them out. Thank goodness otherwise I would have had to return them and not had my contacts in time! Thanks!
Very pleased with my experience with Web eye care. Shipment was received much quicker than expected. Will order again
East to order and fast shipping even without express shipping option. Very easy to. Order and easy to track as well.
This was my first time ever ordering contact lenses through the mail, and I was a little confused by the varying prices. I decided on WebEyeCare because the price was the lowest--I figured even if shipping took longer, I could wait. However, 3 1/2 days after ordering, I received my contacts! That's impressive! Very, very satisfied.
Order: ******* on 11/16/17
Fast delivery and great price. Always helpful when speaking on the phone!
On Dec 31, I ordered@ $300 of contacts, and paid in full. My health insurance company requires a "paid" receipt, and WebEyecare refuses to provide one. I have requested 3 times, and each request is ignored. WARNING: DO NOT BUY FROM THIS COMPANY!
I'm only giving one star because I have to give at least that to leave this comment. HORRIBLE company! If you have any other alternative, you would be better off using that because it's what you will have to do anyway. My order was placed at the beginning of NOVEMBER and has still yet to be fulfilled. Every time I call there is a different excuse! I spoke with them yet again Thursday of last week regarding my order, and stayed on the phone while the csr verified that they had my contacts in stock, and was told they would FINALLY be shipped THAT DAY. To be received no later than Friday of this week. Only to receive an email today stating my contact brand is out of stock and having to come from somewhere else and then once they are received from that location, I will then receive them in another 7-10 business days. I asked for a refund back in mid December only to be told I was not eligible for one. So they have now had my money for three months and have yet to deliver a single product. These people are a SHAM and I've no choice left now but to report them to the BBB, I recommend anyone else with similar experiences do the same! If nothing else maybe these idiots will be fined, if not shut down. Maybe then no one else has to waste their time and money. All these people have done is give me the run-around from go, and now they've left me with no choice but to take these measures! Irate is understatement to describe how I feel about this. If they hand delivered them to my door TODAY, it would still not begin to make up for the waste of time and money put in to simply getting a set of contacts. RIDICULOUS!
"Thank you for contacting WebEyeCare. We do apologize that you are unhappy with the length of time it took to complete verification of your order. An ideal order is processed and shipped within two business days of being placed but on occasion there are orders such as yours that take significantly longer. We have reviewed your order which was placed on December 7th at 5:09pm. As our office does closed at 5pm the order began its verification process the next business day which was the 8th.
We do see that you did take advantage of the option to upload your prescription with your order, however the prescription received was for glasses which we can't use for contact lenses. We did email you regarding this at 9:33am est on December 8th and explained we would need the information to contact your doctor's office as it was not on the glasses prescription we received. Our system shows we did receive that information on Saturday the 9th and it was placed into your order on December 11th when the office hours resumed. The prescription card we were provided listed two locations and we did contact both on the 11th trying to verify the order with the patient name provided on the order. By December 12th both locations had responded to us stating they had no record of the patient we were requesting. We did email you on December 12th at 12:13pm explaining the order was unable to move forward at that time because we could not verify the order with the doctor's office.
On December 18th we were contacted and advised the patient name on the order was incorrect. We corrected this and again contacted both locations to verify the order with the new patient information. One location responded again stating no patient on file but the second location failed to respond to us. We refaxed the second location again on December 19th but still no response was received. When we spoke with you on December 27th you asked us to contact them again to see if they would respond. When they again failed to respond we emailed you on January 9th. On January 11th we conference called your doctor's office with you on the line. At that time it was determined the brand ordered was not the brand you were prescribed. With your permission the order was corrected to the prescribed brand. You were advised verbally that there was a price difference as the correct brand was more expensive. We also sent you and email providing instructions to resolve the balance. The balance was resolved on January 16th and moved to our shipping department.
Unfortunately at this time your prescription is not in stock and has been requested from the manufacturer. We do apologize for this additional inconvenience and are looking into seeing if there are individual lenses in your brand and prescription which we can send to you so you are not without during the backorder window. We understand your frustration but we did do everything we could to get your order verified. As contact lenses are a medical device we are limited by the cooperation of the doctor's office when a prescription is not provided."
Order: ******* Date: 1/5/2018
I order more contact lenses every 3-4 months as needed. Every time I search for the very best price on them and every time I end up purchasing through Web Eye Care! Contact lenses are the same wherever you get them so the product doesnt improve one place over another, but the price differs dramatically. I pay 20-25% under the typical online cost. Thats a significant savings.
I ordered my contact lenses and within a day, I got an email saying the contacts were on backorder, which is ok because I have bad eye site and my lenses never are in stock. At other places, my lenses would take up to 4 to 5 weeks to even be in stock. With WebEyeCare, they were in stock and shipped within 2 weeks!
My order was wrong because your company sent me a non valid script because the eye doctor didn't answer the phone that day. U sent me 2 months worth of contacts I paid for six. Basically I got ripped off.
Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback. If you can please provide us with your order number we would be happy to look into the verification process on your order. Please let us know if you have any additional questions. Thank you!
From the business
WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for contacting WebEyeCare. Our system shows you were emailed the requested invoice on January 17th at 10:50am EST to the email address used to place your order. If you did not receive it we do recommend locating your junk folder. Please let us know if you have any additional questions. Thank you!