Waste Management

Awful service, Can't even speak with customer service. Takes forever and then calls are disconnected!

Not had garbage picked up going on 3 weeks now, called and called with no help told 4 times it would be picked up next day

Absolute worst company I have ever had to do service with. They consistently steal from you and threaten you. I hope they go out of business.

I have had a probe with waste management 2 times in the last 5 years they refuse to correct a bill that I proved I did not owe.
First time I had service suspended for summer. They started my service again but did not show the courtesy of a phone call or letter. When I received a 6 month bill and had not had service I called them. They acknowledged the suspense but had restarted and since there are 3 houses ion out street they just wrote notes each week "no tote out" and drove off.
It took several months of letters and phone calls to stop the billing and take bill away.
This second time is going on right now. It is a rental property, my daughter was living in home. She had service but Jan 3 while they were in lake Tahoe getting married, burglary took place to home. They took everything, doorknobs, lights furniture and even clothes. Police report was filed, home was boarded up until l hired a handi-man to put new doors and windows. My daughter was afraid to go back so I had to work with handi- man to slowly replace and repair.
My husband and I are disable so I didn't start repairs and paint until 14 months later because I had to stay in home to make sure it was safe to repair.
All utilities were off since January 2016, I started staying March 2017. I only turned on water and sewage to clean and paint. Keep yard watered. However waste management decided to start billing without calling or a letter to ask if we needed service.
We also did not have a tote for garbage. I bagged and took home to save money.
I sold home june 29,2017 and now have 6 months of bills. They refuse to take the bill away even though I provided them proof that I no longer have the home and has been vacant of renters for past 23 months.
You are forced to pay water and sewage of $25.00 ea even to just clean or paint. The policy should be changed. People are struggling financially, they are a million dollar company. They should see the reports I sent with pictures of being boarded up for over 14 months.

We have had WM for about 1 year and switching over to Priority. At least once a month my trash was skipped, for the most part when I spoke to them they sent someone the next day to pick up. I was frustrated because they always blamed it on me for them not being able to pick up and it was never my fault. Once it was not picked up because it weighed over 50lb and I offered to go out and wait for them to come back and weight every piece of trash to show it was not heavy where they couldn't move the bin. Another time they said it was not out on time, yes we placed it out the night before. A few times they stated it was not out and I was actually out and seen them pass on the Main Street but never pulled to our private street. And yes at least once a month they blamed me for their mistake. On 3/7/23 it was the last straw, they were supposed to pick up and they didn't. When I chatted she said my bin was frozen to ground, I asked for the video since I know they are supposed to have a video of the pick up. She then changed the story to street not safe for driver, when confronting her why she changed her story magically the chat ended. Started a chat back l, the guy I chatted with says my streets is not safe and trash pickup will be the following week. Now not sure how safe they need the street to be 3/7 was way after the snow storm and what am I suppose to do with the extra trash! I didn't have more room in the bin and it can't weigh more than 50lb. That was all I needed, called and cancelled and got Priority who don't have a limit on their trash and according to my neighbors they are very reliable unlike WM.
Update… chatted today to make sure the empty bin will be picked up like they said and guess what… chat ended, their solution to everything hang up and end the chat, photo attached of the chat

Dear Waste Management,

I am writing to express my disappointment and frustration with the current state of trash services provided by your company in Los Angeles County. It seems that your company has monopolized the industry, leaving customers with limited options.

One of the main issues I have encountered is the exorbitant charges for your services. I find it absurd that you send emails to notify us about a slight overage in trash or recycling. While I understand the importance of adhering to waste management regulations, it is unnecessary to impose such high fees for minor deviations. It would be more reasonable to handle these situations without excessive charges, especially when the amount in question is insignificant.

Furthermore, the way your company handles these situations leaves a lot to be desired. The strict and inflexible approach you take towards overages gives the impression that you prioritize profit over customer satisfaction. It is disheartening to see a lack of understanding and empathy from a waste management company.

I have also discovered that your company owns not only major trash companies but also independent ones. This monopoly further limits the choices available to customers like me. It is concerning to know that there is little competition in the industry, which may contribute to the lack of accountability and customer-oriented practices.

Given these issues, I strongly urge you to reconsider your approach to trash services. It is crucial that you review your pricing structure to ensure fairness and reasonableness. Additionally, I believe an investigation into your company's practices is necessary to address the concerns raised by many customers.

I hope that you take these concerns seriously and take the necessary steps to improve your services. It is in the best interest of both your company and the customers to foster a more transparent and customer-centric approach to waste management.

Thank you for your attention to this matter.

Sincerely,

Have not picked up in weeks. Have contacted them thru web site and not getting far. Worst service ever

They never answer their phones. Don't pick up all of your trash and are UNFRIENDLY. They SUCK! Use someone else

This company is horrible! Automated customer service, lazy chat service, lazy company all together. I hate waste management with a burning passion!

Great collection service. Very poor customer service at *******590 by someone named Britney. Very rude at *******590

Do not use them do not use them no matter what there sales people tell you. They just provide overall bad service with no concern for customer.

Substantial price increase with no notice. State they cannot issue refund in Atlantic region. Nonsense

Be aware they charge an outrageous fee when you stop service to pick up the can. $75 is too high! I will not use them again