ViralStyle has a rating of 2.2 stars from 8,001 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ViralStyle most frequently mention customer service, poor quality and christmas gift. ViralStyle ranks 27th among Marketplace sites.
I went together with some friends to order a bunch of Stargate T-shirts. They showed on the web page as black or blue shirts with a grey logo. Shirts came in and the logo was hot pink (not grey as the pictures ALL showed) and looked terrible and made the shirt unwearable by anyone.
I wrote customer service, got a response asking if we wanted to request a refund. I said yes and never got a response. I asked 3 times and never got a response.
I then was curious how long it would take for them to respond. I gave up after sending an E-mail EVERY business day for 3 weeks.
With shipping this wasn't cheap, and we were all very disappointing that we clearly didn't get what we ordered and the vendor clearly did not care. I am usually not resentful towards a company - but it's hard not to believe they are anything but a total scam that will dump whatever they want on you and then ignore you when you ask them to get it right.
I didn't want my money back - I just wanted what I paid for as it was displayed. I don't think that is unreasonable.
Then I got an E-mail today saying "Hey, if you liked the shirts you got you'll LOVE this." This made me angry enough to write this review.
https://viralstyle.com/tzshirt/noplace#pid=1&cid=*******&sid=front
NOT shown as HOT PINK!
Answer: To assist you better please reply to this email support@viralstyle.com with your order number and we can better assist
Answer: Hi Mike My name is Wayne, and I'm also in Australia, - Melbourne. And you are doing the right thing buy not buying a shirt from Viralstyle. If you check the net there are a Lot of Unhappy Viralstyle customers, and I am another one. I also had a bad experience with this Shonky American Company. I was sent the Wrong T Shirt. And a lot of the complaints of Viralstyle relate to people receiving the wrong item, not what they ordered. Basically the problem is this is just a Money Hungary Company. They are More interested in the Mighty Dollar than providing a Decent Service. They have no Morals or Business Ethics. I'll explain, and lets just keep to shirts / tops for the moment. And yes they 'List' a lot of tops, and then add Different sizes, so there is a chance that not every design, type and size will be available. But Viralstyle Never message the buyer to inform them that their ordered top is out of stock / not available and offer the Buyer a refund. This IS their Problem, they Never offer a Refund, Yes the Mighty Dollar Drives this company. So they just send out another Item, and in doing this, acquire another sale, more incoming Money. And When they know they don't have you ordered Item, they put up the Wall to Block you from contacting them etc etc etc I Never got the Conformation Email, are not able to log into Viralstyle, and then tried to use the 'Forgot Password' email service, but that did not work, the Live Chat would not work for me, and was told was temporally out of service. YEP, they just don't want to talk to you, but they are very willing to take your MONEY
Answer: Please return item to 4618 Eagle Falls Pl. Tampa, FL 33619 and we will happily refund your order. PLEASE NOTE Our policy states that if the buyer receives the exact item the buyer purchased, and is not satisfied with the product, the buyer will be refunded in full for the item and the original shipping costs. The only requirement is for the buyer to return the item within 30 days of delivery. The buyer will be immediately refunded once the item is received. The buyer is responsible for return shipping.
Viralstyle Is The 100% Free Way To Sell High-quality T-shirts.