Verizon

When you transfer to a new service Verizon disables your account and you do not get any bill. There was a charge after I cancelled and I called in to get a bill, but I need a PIN that I don't have in order for them to help me. This is total run-around tactics and seems borderline illegal. Very shady. I didn't have any problems with the service when I used it, but I think this is the worst customer service I have ever witnessed. My jaw is still on the floor at how useless the service people are. If its not on a script they can't seem to help with anything. Their AI bot has to be the worst I have ever used also, I had to call back 4 times just to get someone to help with my bill issue.

I've been a customer of Verizon's for over 15 yrs. It never improves. Every time I try to sign in to pay my bill or do anything else, it never, ever recognizes my password. This happens every single time.

I then have to go through the process of either changing my password, or having a text went to my phone. Even with the password change, I still have to go through waste of time of verifying on my phone.

If you contact customer support for any reason, expect to be on the chat for a minimum of an hour. They can't deal with any issue in less time.