T-Mobile

I just contacted the better business bureau office. I'm writing in all caps to get everyone's attention who reads this comment. I bought a iPhone 12 mini. I payed off the iPhone mini 12. I contacted customer service to make sure I was was doing everything right to unlock my phone. Customer service told me I payed off everything. I then switch carriers and found out two years later that my phone was not unlocked. I called customer service they had the nerve to ask me what what's my pin number so they can access my account. Its been two years. I would I remember that. Customer service told me to walk to a store to verify my identity. I did that when she made me make a pin I glanced at the screen and it said 70$ for 2025 owed as if my account was still open. I called customer service and they told me I owed money and they could not tell me why and that they will put a ticket in to unlock my phone. Something is fishy going on. It seems like t mobile does not want its customers to move on to different service. I payed off the phone and closed the account. I will be writing more people about t mobile. I don't like this one bit.

I called T Mobile to cancel my wireless internet and was instructed to return the tower to a T Mobile store. I returned the tower in June 2,2024 at T Mobile a Store with receipt. Contract was paid til June 20,2024. I kept receiving bills all the way to November- spoke with Martin on Oct 11,2024 and then to Ginger on Oct 14,2024. Both confirmed receipt and it was just a mistake and stated it will be taken care of. Now, I'm getting collection from Cobb Law- I have to explain all over again. T Mobile is really HORRIBLE!. WORST service! Do yourself a favor- Stay Away!

Horrible internet coverage! It will go down everyday anywhere from 5 to 25 minutes. Had T-Mobile at work (in town) and the company had to change it to Verizon which was 100% better.

Purveyor of phones and their juice, the company has a giant following. Now that corporations are serving more than a billion customers, do they have an interest in accommodating them? Courts are now recognizing corporations as persons. It's not widespread but many corporations now earn more than a lot of countries. That makes them a more significant political and economic force, perhaps than they should be.
I'm a legally blind customer of this company. Not long ago I witnessed the manager of a T-Mobile store on Washington St., San Diego. She was harrassing a blind man carrying a white cane. I had one like it in my carry bag. It was raining demons that day in Mission Hills and Lynden Tyler was quietly weeping because his phone company would not turn on his phone. I dont know many facts about this matter, but I saw this harrassment even with my bad eyes was uncalled for. My own blindness has been a problem and I've tried unsuccessfully to get accessible service. I worry when the corps dont have an ombudsman or a truly impartial advocate. I worry about T-Mobile.

Im disgusted and hate TMobile service and customer service. I attempted to use my bank to pay bill and discovered they disabled this. Forcefully trying to collect reconnect fees. Then being told one amount but trying to collect another increasing bill by at least $35. I'm livid me and my son don't have entertainment nor am i able to use internet to do schoolwork! I wouldn't dare recommend this $#*!ty $#*! phone company and will be terminating contract as they suck $#*!! Was only late because I came down with covid! Words cant express how infuriated i am. Not paying after this month and filing this bull$#*! company under bankruptcy!

Representative made a bad mistake on 01/10/25, it was immediately caught and forwarded to 2 unprofessional and unpleasant managers. They both admitted the Rep made an error, however blamed high call volume, and snow storm for the mistake. I been with T-mobil 20 years and I won't put up with this. I'm seeking a new carrier immediately.

I excepted an promotional offer with T-Mobile. After receiving the phone in the mail, took it to be activated in store so I thought. The same day my phone couldn't make a call. Wanted to keep my old number. Took it back to the store to correct the issue. Phone couldn't read the SIM card for some reason. Representative was told to replaced the SIM-card. This generated a new account. The promotion was not transferred to the new SIM card. Therefore T-Mobile tried to charge me for the phone I was issued under the promotion $280. They never contacted me about this issue. I received a letter from a collection agency for $104. Contacting customer service about this issue finally the matter was resolved but, then after paying my bill on time T-Mobile shut off my service without notice. I'm out of pocket $150 due to transferring to another company. As of January 2nd, 2025 with no/any refund in sight. Now I was gutted (3) different price to resolve the issue. $99/$104/ and $280. Which is it! A supervisor stated the only for me to resume service was to purchase another phone. They can't be serious. I made no or any mistake on my part to activate this phone, this issue was attempted by T-Mobile representative at the store. I praised T-Mobile for years and never had an issue with service or customer service. I'm extremely disappointed from start to finish.

From April 21st 2024 to September 27th 2024 these clowns stole $4,000, then from January 26th 2025 to January 31st 2025 they stole $655.74. I tried to reach out to the ceo, and to the executive response team to be made fun of, and told they need a pdf of a bank statement when I use a CASH MONEY SERVICE. So anyways they stalked me looking for a bank or cash money service then started stealing money because I refuse to setup a autopay, plus they locked my account and everything on it because I refuse to pay them $131 53 for a 6th time. And yes tmobile really does this to disabled veterans.

T-Mobile is ripping off customers.
On August 03,2024 at 3:04PM, I retuned a device to T-Mobile using the UPS return label received from them(Obtained a drop-off receipt from UPS). For some reason, I realized 4 months later that they are charging me for the device. After reaching out to T-Mobile customer care, I was told that they no trace of the device and that I should figure it out with UPS. I called UPS customer service and was able to track the device down to T-Mobile warehouse. UPS confirmed that the device was delivered on August, 08 2024 at 2:40PM (With Records). Even though I have all the records that the device have been returned, T-Mobile, have decided that I should pay for the device. I am very frustrated by their resolution. I shouldn't have trusted them, I feel betrayed and rip-off by T-Mobile. People should avoid buying devices from them at all cost. T-MOBILE IS A SCAM AT THIS POINT.

If you go to T-mobile bring a jar of vasaline and a lawyer. Gave us 2 free phones under a promotion (after we traded in ours) worth almost $2000.00. They billed us and kept telling us it would go off at any time. After 5 months they said we didn't qualify so we would have to pay for the phones. They admitted they lied to us but that is the way it is. Contacted corporate they said the same thing. Yes we lied to you but that is just to bad. Switched to mint mobile no problems. Got a bill from tmobile showing they owe us $75.00 can't get it because 3 months later we can't remember the pin. They have all the info name, number, card # they collected on but that pin is GOD. Calling The State Attorney and see if they can help. Just a bunch of liers and thieves. Go to Mint Mobile, cheaper and better service.

Phones are junk and they then charge you to restock their junk. In store makes a sale and then cant help you with anything and believe me...you WILL have problems. Customer service? Our entire family had TM phones and now are completely disgusted with the "service". Plan on spending hours on the phone as you get put on hold, swapped around, cut off over and over again, and get told something different with every call. Have had constant glitches with the GPS, volume, camera lens etc etc etc. They used to be worth the extra money every month but NO good reasons to stay with them anymore. Steer clear.

They lie to you and say whatever you want to hear to get you to sign up. Once they have you locked in they don't care about you. Sold me a phone that has done nothing but give me problems, only had for two months, one of their lying team told me I could return the phone and would be charged a re-stock fee. Now told no I have to pay off the phone before I can leave this nightmare of a company. On top of everything else getting into there website is mission impossible. Last month had to call just to pay. This month they went up on thier price per month. BEWARE OF T-MOBILE

Cancelled t mobile service received bill. Then next month with out service received another bill verified it was the final bill had a one hundred dollar charge for their billing cycle verified that that would be the last bill now just received another bill for one hundred forty dollars. Was a very good paying customer for fourteen years always on time never showed any past due payments due

Moved to area with better fiber service so canceled my plan with Tmobile. Mailed my hotspot back to them in original packaging and they claim it had damage of $80. That's nothing but wrong since it was working perfectly when mailed once again in the original packaging but of course I had to pay penalty. Just want to help people steer clear of this company

We upgraded our phones to iphone 14. We sent our iphone 11's back to T-mobile with the understanding that we would receive a $200 credit for each phone. They sent us an INSURED UPS label, and I returned them to our UPS store. They made it from Vestal, NY to Syracuse, to Hazlet, TX. And then they vanished! According to UPS all they had was an empty box. They labeled the phones as "damaged'. Ergo, T-mobile would only give us $85 credit per phone. That raised our phone bill $1,152 over 24 months. Now, my thinking is, T-Mobile and UPS are "in bed" together. UPS keeps the phones, we get ripped off. When these phones are paid for, I will no longer deal with T-mobile. ALWAYS KEEP YOUR RECEIPTS FOR SHIPPING FOR AT LEAST 6 MONTHS. If I hadn't I'd have had nothing to prove I sent them back.

WARNING, WARNING, WARNING, DO NOT USE T-MOBILE! DO NOT USE T-MOBILE! I got the "free" phone last year and it was a cheap pos. I went back into the store and upgraded to a better phone and they offered me a "free" watch with only a $10 monthly line fee. I got the watch to use while driving (bc I have a stick shift). It drooped 95% of my calls. It was useless! I was told to call Customer Service and I could cancel the line. I called. Yep, I can cancel the line BUT now I have to pay $15 a month for a "FREE" watch I can't use! I wanted to pay off my "upgraded" phone and cancel my plan completely! I was told, IN ORDER TO CANCEL MY PLAN, I would have to pay for my upgraded phone, my "FREE" watch, AND my "FREE" phone to the tune of almost $1700! I am on a VERY limited income and I was trying to find a way to cut some of my expenses, but instead of T-mobile caring about their customers all they want to do is suck every penny from us they can! I offered to return all the "free" stuff, but they don't want it back. They just want money. I am STUCK with them (T-MOBILE) for 10 months! When my jail time is up, I WILL NEVER USE T-MOBILE AGAIN! I will post this on every social media platform I can and I will post it

My mom had them when they bought ia wireless out and have taken advantage of her from the start. And we didn't even get good signal or Wi-Fi signal. 2 bars at most because we apparently were in a dead spot. I would never recommend them for anything!

I really wish I could go through life without needing a mobile phone. T-mobile and verizon are both terrible terrible companies that bring you on with false promotions. Even after clarifying issues before signing up they will say yes just to get you to sign on. As soon as they can get your money, I honestly don't think they could care less. Getting in contact with someone is almost near impossible and have waited hours to talk to someone UNLESS you state how frustrated you are with the company.

After 20 years at At&t I just brought 5 phone lines and 2 watches over to T-mobile. "We'll pay off your old phones"- bait and switch. "We'll credit $150 for bringing in the watches"- bait and switch. "We have internet available at your address"- bait and switch. "We'll pay up to $500 for your trade in"- scam/ bait and switch. The number of times and number of hours spent calling customer service, starting over, submitting receipts, and clicking broken email/ text links is absolutely unreal. 2 watch lines still don't work and I am dreading calling back- I've already held and spoken to them twice for this. They made good on NONE of their promotional offers. My family has been robbed.

I would have given them 0 stars if it was an option. There are no words that can express my anger and disappointment. When I upgraded my phone I was offered a case and a screen protector for $40 each claiming a lifetime warranty. To sell me this product I was told, if anything happens I just had to visit a store and they would replace the screen protector at no cost. Never did the individual mention that the warranty only covers product defects and nothing else. All of T-Mobile is false advertising and a rip-off. They will only take your money and when you try to file a claim, they tell there's nothing they can do. I'm so irritated I plan to switch. > :/