Verizon

Verizon is the worst. Been two months and they can't fix what they have to fix. Why?!? Not sure what the issue is

So tired of hidden fees and phones that don't last. So done with Verizon. Tired of being taken advantage of

Worst service compares to T-Mobile. None of the customer care representatives is trained. The network is bad compared to T-Mobile.

Verizon it has the worst customer service of any company I've ever encountered they sold us 6 phones that not only did not work in our area that they no did not work and they sold them to a 67 year old man that had to add no knowledge that they they they could check To see if the phones were would work in our area they knew they didn't when we try to call several times and argue these points they'd always put us on hold telling us that if they got disconnected they would call back the number a
T once did they call back not once did they ever make an effort to even hear our side of the story we got stuck with 6 things from them 2 phones 2 watches 2 tablets and a power booster they sold us none of which worked without Wi-Fi Those are outrageous they charged my husband the same charge for the same thing month after month recharging him again and again for a power booster and again and again for the tablet he had paid the whole thing off several times Yesterday we got rid of ve
Rizon thank God

Verizon wireless is horrible company the ripping of the people lying lying horrible customer service

Beware Verizon is a scam it's self adding any fees and taxes they can to steal from us all. Overcharged

Verizon Wireless has probably what I would consider the worst customer service I have ever encountered. After using them for our wireless service for many years we decided that with Covid-19 and staying home using our wifi, we decided to cancel our account and switch to another provider who offered a far less expensive plan using less data. We cancelled our Verizon account and were assured by Verizon customer service that our account was cancelled. Then promptly we continued to receive bills from Verizon for a service that we had cancelled and no longer used. After several calls to customer service we were assured that our account had been cancelled and the bills we had received would be reversed. After this we continued to be notified by Verizon for new billing cycles and when we tried to contact them we could not reach them as we had no account there and could not receive service if we had no account. In no instance were we contacted by Verizon to correct this situation. Finally, after 5 months subsequent to cancelling our account we received a notice from Verizon that our account was delinquent and we were turned over to a collection agency, who contacted us. We explained the situation to them and were assured the charges would be reversed and the bills would stop coming. Then we received a credit report that showed delinquent payments and a reduction of our credit score from 829 to 699. Accordingly, we contacted the 3 credit reporting agencies to dispute the delinquent score and also contacted Verizon, who said they "did their due diligence to correct the wrongful billing" but they made no attempt to rescind the incorrect credit score issue. We have never had this situation in over 35 years of making payments on services and had almost a perfect credit score that reflects our constant diligence in making on time payments. Now we are being wrongly accused of not making payments on a service that we had cancelled months before. Verizon has to be the most inept, incompetent, uncommunicative, uncaring company with whom we have dealt, worse even than cable companies. I would avoid using them at all costs. I only wish I could give them zero stars.

I heard about crooks on the streets doing such schemes, but I wouldn't expect this from a company like Verizon. But, here I am, scammed on the money.

Here is what they do step by step:
1. You called them because they increased the price, or a competitor gives you a better offer, or they just asked you to call about some kind of promotion.
2. You asked or offered a lower price for their service.
3. They give you a nice price, sometimes they also ask if you are Ok to sign 2 years contract.
4. The price is good, so you accept.
5. The agent tells you that he will send you an email while you are on the phone, and all you need is just click "Agree", and he wants to stay on the phone, to make sure everything is alright.
6. You received an email in a few seconds which says something like this: "$25 per month until <2 years from now>", and a bunch of other text, which you don't read because you want to be nice and don't want the agent to wait.
7. You click "Agree", next day you see your plan on their website has the name: "$25 per month until <2 years from now>", you are happy and forget about it, they just charge your credit card monthly.
8. In a few months, instead of $25, they charge you something like $70. Well, honest mistake, you think, how "$25 per month until <2 years from now>" could be $70?
9. You call the service, they say, that the contract says, that the service cost is $90, and they applied a discount of $40 just for a few months, and another discount of $20 till the end of the contract. So, the first discount is expired, that's why "$25 per month until <2 years from now>" is $70 now. It makes perfect sense to them!
10. You are getting aggravated and ask them to cancel the service, and they charge you a termination fee and almost another month of the service. If you calculate the total, you'd see that they didn't give you any discount at all, if you'd just pay the amount they start charging you after the price increase, you'd end up paying about the same sum.

Well, at least I don't need to deal with those crooks anymore.

Be careful with Verizon. Don't believe anything their agents say. Read all the details of their "Contracts". Keep all records. But better, just stay away from them.

I had upgraded online and got stuck transferring, Nate at Alliance was super helpful! Ask for him when purchasing!

This is by far one of the worst companies I've ever had,Total incompetence can't wait to leave. But meanwhile you better pay your bill!

Bad company does not have customers service representative. Every time I call no pick up. Took extra money.

Were this summer with my husband in Macedonia. I wanted to drive around the country by car. Very nice work.

I'm 60 years old, did not give the senior discount. Those pieces of $#*! are gonna pay! Verizon is a deceptive business. Don't go there!