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Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.
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Venus Reviews Summary
Venus has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Venus most frequently mention customer service, credit card and return label. Venus ranks 227th among Swimwear sites.
Ordered dec 23 for a holiday on January 11. Won't be here by then and offered me a 15% discount. Sorry I don't want your 15% on shorts and a dress for the Canadian winter. Sat at Landmark shipping from dec 26- January 8 with no help from the company. Company website states 3-5 days once through customs and the tracking number states it'll be here jan17. Last time I order through this scam
Awful awful awful! I was just told I have to pay $6.95 to ship the item back that doesn't fit in order to get a refund since I want to exchange it for another size.
Going to continue shopping on Amazon and Nordstrom which offers free shipping AND free returns.
Venus needs to get their stuff together. They're losing out due to poor customer service when compared to other companies that offer stellar service.
Venus catalogs are going straight to the trash where they belong!
Oh no! We apologize that this experience has not met your expectations. We would love to make this right. Please e-mail us at socialsupport@venus.com or send us a private message and we will be happy to assist you.
I love the store and clothing, but if something doesn't fit I don't think you should be charged for return or exchange. It cost me a extra $14.00 on a outfit and the price went up too.
Hi Mary, we apologize that your recent experience with us did not meet your expectations. We do want to rectify this issue and make this a better experience. We will be sending you a private message to resolve this matter.
Bought several items from this company. Even had a credit card. They closed my account without cause. They stated didn't buy enough. Really! The company sucks big time. They lost a good customer. Will NEVER buy from them again. I get catalogs but toss them out in the garbage where they belong!
We apologize that this experience was not up to expectations. We will be happy to make sure that your concerns are rectified to your satisfaction. Please e-mail us at socialsupport@venus.com for further assistance.
The definition of insanity is doing the same thing over and over again expecting different results. I'm probably the insane one for continuing to shop with this Company. I'm done! Talk about incompetence, LOUSY customer service and the quality of clothing is horrible. If I could give 0 Stars I would.
Hello Heidi, we sincerely apologize that this experience was not up to expectations. We do want rectify your concerns in a way that would make your shopping experience better. Please e-mail us at socialsupport@venus.com.
I made an order on Dec 7th and never received it. I have called Venus, done the online chat, emailed them and faxed them over this situation. I was guaranteed delivery many times by many different employees and here it is Dec. 27th and I still have no package. It does NO good to try and talk to these people, they have my money and I just keep getting the run around. Oh Venus its order number *******! Worst Customer Service Ever!
Hello Desiree, we apologize that this experience was not up to expectations. Our records show that we sent you an e-mail and rectified this issue for you. However, if we may be of any further assistance or you have any more concerns, please do not hesitate to e-mail us at socialsupport@venus.com. We look forward to hearing from you!
I ordered several shirts and most of them ran big. I think the sizing is a little off. I hope they make it easier to review items on their website so people know how it fits/looks, if it runs big or small etc. The item came 2 days after they predicted which is no big deal. My favorite sweater of them all had several holes in it so I had to return it, bummed. I contacted customer service through live chat and they were very helpful. Hopefully I am not charged the automatic $6.95 fee when you return items.
Hello Laurina, we apologize that this experience was not up to expectations. We will be happy to make sure that your concerns are rectified to your satisfaction. Please e-mail us at socialsupport@venus.com for further assistance.
I ordered multiple items for my wife for Christmas with 2 day shipping on December 16, I recieved a notice that It was shipped on the 18th and the another saying they would not arrive til Dec 28th. No resolution with CS they blaimed UPS. NOT A GOOD EXPERIENCE. I ordered over 5k worth of gifts that same day and recieved everyone of the except venus. $#*!
Hi Eric, we apologize that your ordering experience did not meet your expectations. We will be happy to review your information and find a resolution to this matter for you. We will be sending you a private message to discuss this matter further.
Promised order before Christmas and now it scheduled for a 12/28 arrival. I called customer service and they told me they had a system error so there was nothing they could do about it.
We apologize for the experience. Please know we do our best to meet our customers’ expectations. We welcome all suggestions and comment to improve on not just the quality of our items, but our customer service as a whole. We will be sending a private message to see what we can do for you.
I have been shopping at Venus for a few years now and haven't had many returns. Clothes are amazing quality for the price. Customer service is always helpful. This is one of my top 3 favorite stores to shop at!
You just made our day! Thank you so much for your kind words and amazing feedback. We want to provide top notch service, and we are so glad that our Customer Service Representatives are always able to achieve that. Thank you for being our valued customer, nothing makes us happier than when our customers get five star service!
Ordered $662, pkg stolen off my porch. Sent video of theft and police report. Wrote five times called five times, promised replacement for the next day TWICE, never resent, refused to credit me although they are insured for the theft, now I wait 8 weeks for my $$ while AMEX fights it out with them.
We do apologize for this experience, we would be happy to assist we have replied to your facebook message to rectify this issue.
I have a full closet of Venus clothing. I wear a piece@ least 4 days a week. I love it! But when an item doesn't fit right & they don't have my size, I feel robbed when they charge me $6.95 to return every time! What is the advantage of a Venus credit card anyway?! I'm done. Full wardrobe & all! They are loosing one of their best customers! Sad for both parties! -Jenna Thompson
Hi Jenna, We apologize for the experience. Please know we do our best to meet our customers’ expectations. We welcome all suggestions and comment to improve on not just the quality of our items, but our customer service as a whole. We would ask that you please reconsider and give us a chance to show you how great our company is. We are happy to rectify this issue for you please email us at socialsupport@venus.com.
I ordered 4 dresses to try for New Years Eve Party on the 8th of December. I waited a week and the order didn't ship. I called and found out they had confused my billing and shipping address and instead of letting me know just held the order. I communicated and fixed the address issue and was assured it was going out the next day. It didn't. I called again and they apologized saying their manager was express mailing and it would be here in 2 days. Still didn't happen. Now it says the order will arrive on the 29th or 30th. To late for my party. This companies customer service is below satisfactory. I am super disappointed and have a week to find a dress. :( I will order with a company who doesn't play games and can deliver what they say. This company is a big disappointment and cannot be trusted to deliver on time. Look somewhere else please.
Hi Lori, we apologize that your ordering experience did not meet your expectations. We will be happy to review your information and find a resolution to this matter for you. We will be sending you a private message to discuss this matter further.
Nothing ever fits me right when ordering online. But once in awhile something fabulous fits perfectly. Venus has some amazing beautiful items. However I was worried about their return policy if it didnt fit. I will continue ordering from them until i find that perfect fit. Because they made not only my ordering process seamless but my return was also just as easy. Thank you venus for great products and understanding that sometimes it just doesnt fit and allowing me to have that option so I can continue purchasing more.
We are so happy we were able to provide you with a 5 star experience. We love hearing from our customers and appreciate you taking the time to leave a review!
I will never order from Venus again. The sizing is horrible! The blouse I ordered was a medium and it was small enough to fit a 10-year-old.
Hi Jann, we apologize that your ordering experience did not meet your expectations. We will be happy to review your information and find a resolution to this matter for you. Please e-mail us at socialsupport@venus.com for further assistance.
If you dont mind spending $$ for clothes that should be given away then you will be a very happy customer. How does a company have an entire catalog of "nice looking" clothing only to ship out total crap. Orders 5 items and have to send every single item back. Thin cheap material. Out of shape. Noisy pants. Weird smells. Second time I've had to send entire order back. Now I know why I never shopped them again after the last order. Never again.
Hi M. G., we apologize that your ordering experience did not meet your expectations. We will be happy to review your information and find a resolution to this matter for you. We will be sending you a private message to discuss this matter further.
Ordered from catalogue with labels from Mississauga Ontario. Did not know it was an American company! Was not aware that my purchase would be in American dollars. Rec'd several promotion emails that same Black Friday week for my items offered at lower prices. My items were ordered in medium size, of which I am a perfect 8-10 and they were so large I could get 2 people inside. I was charged a duty extra price of $35. For a $74. Purchase. To return I must pay shipping. What? Worst online company ever!. Cdn buyer stay away. There are NO DEALS at that company.
Hi Shel, we apologize that your ordering experience did not meet your expectations. We will be happy to review your information and find a resolution to this matter for you. We will be sending you a private message to discuss this matter further.
GREAT quality, great customer service, fast shipping with progess regarding orders. I have yet to return a single thing.
You just made our day! Thank you so much for your kind words and amazing feedback. We want to provide top notch service, and we are so glad that our Customer Service Representatives are always able to achieve that.
I have had the Venus card for a year and they kept increasing the credit limit. I was using only 20% of the card, was paying more than the minimum and ALWAYS on time. I just noticed online that they lowered my credit limit to what my balance was making it look like I was at the max of my credit- this lowered my credit score by 12 poi. Nts. I immediately contacted customer service who was unapologetic, saying this is a standard procedure- they periodically do this with their cardholders. I will be cancelling the card immediately.
Here is their exact response:
We apologize for any inconvenience or confusion you may have recently
Experienced with your account. On 11/22/2018, your credit limit was
Reduced to a total of $XXX. XX based on information provided to our Bank
By the credit reporting agencies. A letter was mailed to you on
11/24/2018 to notify you of this change. If you have any questions
Regarding the information in your credit bureau report, please contact
The credit bureau directly with the information provided on the letter.
They did not even give a warning so I could reduce my overall balance BEFORE they decreased my balance. Poor customer service- BEWARE.
We do appreciate your concerns and feedback. The Venus credit card is handled by Comenity bank. However, we would still love to see what we can do to resolve this issue. Could you please email us at socialsupport@venus.com, so we may discuss this issue further?
I would give them a zero. I thought I'd take a chance too and order from them. My package never arrived. I got an email later saying I returned it even though I didn't. They are going to refund me for the price that I bought the clothes for but are still charging me for shipping even though they themselves never shipped the package in the first place. So shady.
We apologize that your recent experience with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize that this experience has not met your expectations. We have received your other review through Facebook and it appears that this issue has been rectified. If you have any more concerns or feel that this issue was not rectified to your satisfaction, please contact us at socialsupport@venus.com.