I ordered with them a couple times. And pay additional shipping to receive early. 1) your lucky if you actually get anything. 2) chances are if you were lucky enough to get your package odds are you did not get the WHOLE package. This has happened numerous times. Now I'm vowing never to shop with them again. They won't notify you of the back order. You're waiting to get your order, packing your things or getting ready for an event and your delivery is short. You don't know when it will arrive. Other than prices that appear to be decent, don't be fooled!, Their clothes are cheap and they look nothing like the pictures. Don't waste your time or money.

I PLACED AN ORDER AND RECEIVED IT BUT SENT BACK A PAIR OF JEANS FOR A REFUND ON 3/14 AND REQUESTED AN EXCHANGE OF ANOTHER TOP. I SENT AN EMAIL TO VENUS USING A MESSAGE THEY SENT TO ME PREVIOUSLY AND THEY SAID THAT THEY HAD NOT GOTTEN ANY RETURNS. NOW, EVERY EMAIL I SEND TO THEM IS BEING RETURNED TO ME! I AM SO ANGRY. YOU PEOPLE ARE ABOUT TO GO FOR THE RIDE OF YOUR LIFE. MESSING WITH THE WRONG B THIS TIME! I WILL GET A REFUND AFTER I BASH THEIR NAME ALL OVER SOCIAL MEDIA AND CONTACT THE COMPANY FORM WHICH THEY BUY. I HAVE ALREADY REPORTED THEM TO THE FEDERAL TRADE COMMISSION!

I placed an order for five dresses according to their size chart. Two of the dresses fit several sizes larger than the size they state they are. Two are cut so badly the neck line is off center on one and the other fits a 2 on the bottom and a 6 on top instead of form fitting as the photo suggests on the site. I live in Canada so custom fees cost me $60. Returning items is out of the question as they only contribute up to $10 on return postage. I did receive my order in 10 days and am happy with 1 of the dresses. $260 later and I'm not at all impressed.

I ordered a few items on Feb 17th for an upcoming vacation. Still have not received the items... I have since then gone and come back from my vacation - had called customer service to inquire about the status of my order and they said that apparently because I didn't opt to pay my customs and duties through Landmark the items will take and additional 21 business days! Ridiculous... I had ordered bathing suits from two other vendors from China and they both arrived in less time than this crappy website... DO NOT PURCHASE FROM THEM if you need your items on a somewhat reasonable timelines.

Let me begin by saying that I placed an order for 3 dresses before Valentines Day. Because I have ordered from them before, I was expecting it within about 2 weeks. After that period of time and still having not received it, I did an online chat with a rep who told me that my order was processed on the 22nd and will still take about 21 days to get it. WHAT?
Today is the 14th of March and I received an email from Venus stating that my order that I apparently sent back is going to be refunded! WHAT?
I did NOT return it because I never GOT it!
I called and spoke to a supervisor who said that they were sorry and could send it out again!
Nothing more than just "sorry", oopsy our bad! Our company doesn't care about our customers, that's their problem! We just want to sell!
What ever happened to, " how can we make this right"
Not happy as I was going to wear one of these dresses for an event!
Buyer beware of this company. If you so chose to purchase, give yourself a few months to receive, or not receive it and if there are problems, don't expect to get any help!
Best advice is to buy from someone that cares about their customers and tries to fix their mistakes instead of making excuses that don't make sense!

I ordered 4 clothes and 3 of them were big so I had to return them back. As per the return instruction, I put the original invoice in the package including the invoice and return label on the package and sent them back. 2 days after I received the package back with a sticker on that saying" had no invoice".
I called customer service and asked for a new invoice and label as it's not provided in the new package they sent me back (package had opened and changed) and they told me that they will not send label to Canada which means I have to pay again for the return. That is not fair and reasonable at all.

Disclaimer - if you're ordering from Canada, these clothes will cost you a small fortune. Expect to pay US exchange plus an additional 30-35% taxes and duty. Your $100 dollar order will easily cost you $160-180.

I've ordered from Venus a few times over the past 10yrs.
I love the bathing suits but the clothes drastically vary in sizing consistency and quality.
Two orders ago I was missing a cardigan. I use the chat feature to see if I could get things resolved - person over chat was rude and gave misinformation. The issue however, did get resolved and I received my cardigan. Sizing seems different than it used to be.

This order, I received a shirt that is just garbage and a bathing suit that just doesn't look great so I'm returning them but I didn't receive the pre-paid return slip in my package. Chatted in with Sarah W on their online chat feature. She was unbelievably rude (and had terrible grammar). Ended the chat before I could even ask any more questions. I believe the order I just made is going to be my last. I'm no longer willing to pay that much money for spotty quality and terrible Customer Serivce.

I can't believe the bad reviews for Venus. I've been ordering from Venus for years and have never had a problem. I did return something once and the customer service person was helpful. I always read the description twice so I know what I'm ordering. I've recommended Venus to a few of my friends and they've been happy as well. Unfortunately, they don't have free shipping. Please remember this about shipping - when weather is bad, the length of shipping time is usually longer than normal depending on where you live.

There was nothing during the time of my order to state that I would be subject to extra fees. There was also nothing to say that I would be charged in US funds. So my $79 bathing suit turned out to be $79 US +$39 Canadian duty and taxes and I was told I'd also have to pay extra for Canada post and COD charges. What I thought was 479 turned out to be $142.95! And the quality was about what I would expect from Walmart! What a scam! Stay away from this company!