business logo of Venus

VenusReviews 1,304

venus.com
resort, swimwear, casual womenAge 19-25, 26-45
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From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.


venus.com
+1 888-782-2224
USA
Venus is part of Bonprix
Founded in 1984
Clothing item from VenusFashion apparel by VenusMerchandise from Venus clothing lineVenus fashion product

Business Highlights

General

Parent Company: Bonprix
Year Founded: 1984
Target Gender: women

Shipping

Shipping Cost: $7.95
Free Shipping: no
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: unworn and unwashed clothing will be accepted as returns
Return Cost: $8.95 fee

Sustainability

Recycling Program: no
Responsible Materials: recycled

Product

Style: resort, swimwear, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: email, chat, phone
Support Phone: +1 888-782-2224
Support Email: email@venus.com

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: Swagbucks, Rakuten

How would you rate Venus?
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Venus Reviews Summary

Venus has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Venus most frequently mention customer service, credit card and return label. Venus ranks 227th among Swimwear sites.

service
158
value
170
shipping
166
returns
135
quality
170
Illinois
1 review
8 helpful votes
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Terrible
May 7, 2019

Fake 2 days delivery... clothes not that good... I think I m done with them... terrible customer service...

Date of experience: May 7, 2019
VENUS S. Venus Rep
over a year old

We do apologize for the inconvenience.We will be happy to take a look into your account. Please e-mail us at socialsupport@venus.com for further assistance.

New Hampshire
1 review
3 helpful votes
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Love this place
May 6, 2019

I have ordered many things with no problem since my twenties i have loved them ordered a bikini and romper suit which still fits me by the way and that was thirty years ago and i am 56 now.the last jumpsuit I ordered around Christmas was for work and it is what i expected, little long but I wish they had petites because I am only 5'3'.

Date of experience: May 6, 2019
VENUS S. Venus Rep
over a year old

Thank you for reaching out to us! We appreciate when a customer takes the time to reach out to us on how to improve and grow! Never hesitate to continue to reach out to us; we love to hear from our customers! We will be happy to forward your suggestion to the appropriate department for review.

Canada
1 review
4 helpful votes
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I am happy with Venus products however, their shipping takes over 3 or 4 weeks which now a day is unacceptable. I can order things in Amazon or other sites and get it in 2 days or sometimes in a day.
If they can't ship to Canada in reasonable amount of time and cost then they better don't claim so.

Date of experience: May 1, 2019
VENUS S. Venus Rep
over a year old

Hi Nahal, we do understand your concerns. We will be happy to see what we can do for you. Please e-mail us at socialsupport@venus.com for further assistance. Please kindly note, our warehouse is located in Jacksonville, Florida which is also where we ship our items from. We do our absolute best to get our customers their orders as quickly as we can. We do also have expedited shipping options available on our website for quicker delivery services.

Canada
1 review
4 helpful votes
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I have bought at total of $100 US or a total of 130.00 dollars Canadian. Staff at Venus did not put how much is the worth of the items I ordered so I ended up paying around $47.00 dollars Canadian in taxes.

How can we avoid this from happening again. Love to pay taxes but the tax is a way too much.

Date of experience: April 29, 2019
Pennsylvania
2 reviews
7 helpful votes
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Shirleenfishel
April 28, 2019

First time ordering. Bought a bathing suit. Wasn't cheap. I will say that. Order came on time. The color fit and quality was what I would expect. No complaints. How ever after reading other reviews I wonder if I just got lucky. Down side. Constant e mails pop up adds from Venus non stop. Sending sale adds in the mail. They just bug you non stop.

Date of experience: April 27, 2019
VENUS S. Venus Rep
over a year old

We are thrilled you enjoy shopping with us. We do apologize for the inconvenience. We will be sending a private message to further assist you.

Canada
2 reviews
8 helpful votes
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The shipping costs!
April 24, 2019

I order for the first time from Canada and the day after I ordered, I received and email saying I need to pay 32 dollars more for a 72 dollar order! I was not told about this when i was ordering. I really hope the quality is really good! I'm so worried now because of all the bad reviews I'm reading.

Date of experience: April 24, 2019
VENUS S. Venus Rep
over a year old

We do apologize for the inconvenience. All goods entering Canada from the U.S. are subject to duty and taxes as determined by the Canadian government, and are the responsibility of the customer. Venus shipping and handling charges are not a part of the duty and tax charges. If choosing Priority or Rush shipping, please note that we have partnered with Landmark Global Commerce to remit duty and taxes to Canada Customs Revenue Agency on your behalf. If this is your preferred shipping method you will receive a shipping confirmation with a link to the Landmark Global website with further instructions on how to remit your duty and taxes. This information is also provided on the Check Out page of our website.

Florida
1 review
9 helpful votes
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Poor product
April 20, 2019

Bought a bathing suit not cheap.
The damage happen after wearing the bathing suit the underwear came thru and I cut me. I came home from vacation and forgot about it. You can tell it was not worn. Contacted them and they said send it to them and they will contact me. They send it back to me saying they could not do anything for me. $ 100.00 wasted. I was a good customer will never purchase from them again

Date of experience: April 20, 2019
VENUS S. Venus Rep
over a year old

We apologize for any inconvenience. We will be sending a private message to further assist you.

South Carolina
1 review
6 helpful votes
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Damaged Items
April 20, 2019

I tried on the item and the item already had tears in it. I cant even figure out how to put a comment on their website to tell others not to get it. The lace between the seams was already torn... really bad material since I wasn't even able to wear it once. Quite sad since it did look cute on me.

Date of experience: April 19, 2019
VENUS S. Venus Rep
over a year old

We do apologize for the inconvenience. Please email us at socialsupport@venus.com so we can further assist you.

Florida
1 review
2 helpful votes
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I've ordered from Venus a few times. Pros-Their shipping is super fast. I get my order two days after I place it. They have cute stuff. Cons-they charge for return shipping. The clothes are cheaply made. Shirt sleeves are uneven, as in diameter and length. I recently ordered a cute polka dot top and the stitching was off, pattern was crooked. I ordered two of the same shirts in different colors, both shirts had one sleeve that was much bigger-uncomfortable and too noticeable to keep. Their sizes are not consistent. Their pajama pants run large when ordering a small.

Now you can look at the photo and try to justify the defect with positioning etc. so if you don't believe me, order one for yourself. Something of off. This seems to be common with a lot of their stuff. Hope they fix these issues bc they do have some cute stuff I'd like to keep.

Date of experience: April 16, 2019
VENUS S. Venus Rep
over a year old

We do apologize for the inconvenience. We will be happy to take a look into your account to see what we can do for you. We will be sending a private message to further assist you.

Florida
1 review
5 helpful votes
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Not worth the hassle
April 16, 2019

I have been ordering from Venus for a good 4+ years. At first they were easy to deal with and items were close to what the pictures showed. Last year or so the quality is hit and miss, and so is the items looking like the pictures. I have had issues in the past, but they usually get resolved, after a phone call or two.

This last time (mid march to late march) I ordered a bunch of things at different times, for an upcoming trip. I sent some back for refunds, and others I needed a different size. They refunded me back all the items I sent, including the ones I clearly marked exchange on. I have called twice now, first was told it was an internal error and would be corrected, the second time got a rude person who said, just reorder them. I explained they were on sale when I did order them, and just wanted a different size, she said too late, error was made and no way to give me my items at price I originally paid. I am now having to go shop for some items I was hoping to bring on my trip from a local store.
I will think twice before ordering from them again. I used to keep 75% of their items, now lucky if 25% fit for the size they are marked, and if they look like the picture at all. I have items from them that are XS, and then have items that I need a medium in, the sizes vary too much to know what size to order. Between the calls, shipping and return charges and the disappointment of getting an item that looks nothing like the picture, I am just wasting my time with them. I emailed them again today regarding this, but will be surprised if I ever get a response.

Date of experience: April 16, 2019
VENUS S. Venus Rep
over a year old

We do apologize for any inconvenience. We will be happy to take a look into your account. If you would please reach out to us at socialsupport@venus.com so we can further assist you.

Canada
1 review
4 helpful votes
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Somewhat happy
April 14, 2019

This is the most honest review you will ever read so I hope it helps soneone. I was looking at their stuff online after an ad on Facebook and loved it. I ended up ordering 2 tops and a romper. AFTER I ordered I started reading some very unflattering reviews especially from Canadians about hidden costs, duties etc. So I was very worried, and even worse comments about quality which was very disappointing. Here's my story - yes I got an email about paying duties to some company so I chose COD so that I could just send the whole order back and cut my losses. It took 3 weeks (their tracking service is horrible) but I got it in th mail - no COD and no duties charged to my cc. When I opened the package I was pleasantly surprised! The two tops were exactly as pictured! Not only that I am almost always a medium/small and ordered medium in both tops and they fit/look great! The only issue is with the romper - it's exactly as pictured however after reading other reviews how it ran very small I ordered a large and it's way too big. I'm not going to bother sending it back I'll just gift it to someone who might like it or donate it. I'd give them 4 stars (I rarely give 5) but I was a bit pissed about the duties/taxes thing - seems to be a scam as I've ordered many things from the US and that's usually included. At the very least they should say that big and bold BEFORE you pay for your items.

Date of experience: April 13, 2019
VENUS S. Venus Rep
over a year old

We are happy you enjoyed your order with us. We do apologize for the inconvenience. All goods entering Canada from the U.S. are subject to duty and taxes as determined by the Canadian government, and are the responsibility of the customer. Venus shipping and handling charges are not a part of the duty and tax charges. If choosing Priority or Rush shipping, please note that we have partnered with Landmark Global Commerce to remit duty and taxes to Canada Customs Revenue Agency on your behalf. If this is your preferred shipping method you will receive a shipping confirmation with a link to the Landmark Global website with further instructions on how to remit your duty and taxes. This information is also provided on the Check Out page of our website.

Florida
1 review
6 helpful votes
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Really nice website- clothes seem well made but sadly, they're not.:(
Several items, tops-( cold shoulder and sleeveless) have shrank to 2 sizes smaller and not even close to the same color- below photo was an aqua blue size L, it is now a faded out blue and barely a medium- This after 1 wash with instructions followed. Bathing suit bottoms are very thin and cheap. Way over priced for the quality received. I wish this wasn't the truth but unfortunately it is. I do like the jeans so far but the rest is for the most part junk. My order exceeded 360.00 I will not purchase anymore from Venus. Also to note, this shirt below says lascana made for Venus. Going to see if they're the same company. If so, that will be another disappointment as I just added a bunch of stuff to my cart from lascana. Buyer beware!

Date of experience: April 10, 2019
VENUS S. Venus Rep
over a year old

We do apologize for the inconvenience. We will be sending a private message to further assist you.

Canada
1 review
1 helpful vote
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Love the styles
April 10, 2019

If you're ordering from Canada heads up they will send you an email after you order to pay the duties and taxes which tend to be high so ballpark an additional 30-50 bucks for the products to go through customs based on a 100-150$ order. My advice would be to buy when things are on sale to curb the cost difference (not to mention it's in US dollars so you're taking another hit there. That's the only reason I'm giving 4 stars. Otherwise ivhave been ordering from them for almost 10 years (tops, dresses, baithing suits) I've never ordered the pants or shoes becuase those are way less easy to gauge sizing on. As a rule of thumb I just don't order those things online. I love the styles for the most part they fit great. The only downside I have is a lot if the tops I find are built for women with long torsos. So a lot of my tops I get from there end up being tunics but that's ok. Now that I know that I usually order them with that in mind knowing I can pair it up with a cute legging and heels. Im 5'5 I have a 3 8D bust a 30 inch waist and a 38 inch hip so I'm an average hourglass shape and I order a size large. But I also read the reviews on each product page to see if it runs small and what other people think about it. Sometimes there's customer photos so it helps. Overall I like the shop. I don't really buy clothing from anywhere else is say 75% of my wardrobe us from here. Kinda hoping the exchange rate adjusts a little so I can buy more stuff becuase right now it's just too damned expensive with the exchange rates :(

Date of experience: April 10, 2019
VENUS S. Venus Rep
over a year old

We are happy you enjoyed your order with us. We will be happy to appreciate you for being a loyal customer. Please send us a private message or email us at socialsupport@venus.com so we can further assist you.

Florida
1 review
2 helpful votes
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I purchased two dresses, but I had to return one of them because it didn't fit. They don't tell you before you purchase but there's a return fee. They took $12 from me to return this dress.

Date of experience: April 6, 2019
VENUS S. Venus Rep
over a year old

We do apologize for the inconvenience. Please email us at socialsupport@venus.com and we will be happy to rectify your concerns.

Illinois
1 review
5 helpful votes
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Pathetic product!
April 5, 2019

Please don't buy. It's $#*!. Total $#*!. Buy anything else instead. I feel like burning the product and burying the ashes so that no one can find.

Date of experience: April 5, 2019
VENUS S. Venus Rep
over a year old

We do apologize for any inconvenience. We will be happy to rectify your concerns. We will be sending a private message to further assist you.

Wisconsin
1 review
6 helpful votes
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I ordered my top to fit and when I received the product it shows that it fits multiple sizes but it didn't fit me! So I returned it. I paid $7 shipping to get it to me and then was charged another $7 to send it back! It took a month to get my refund. I was out $14 by dealing with this company. I will never order from them again and I hope this will be a warning to others!

Date of experience: April 5, 2019
VENUS S. Venus Rep
over a year old

We do apologize for the inconvenience. We truly want to make this right. If you would please reach out to us at socialsupport@venus.com we would be happy to look into your account with you. We look forward to hearing from you.

California
1 review
1 helpful vote
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Venus Biggest Fan
April 3, 2019

I love Venus, never had problems with returns, great customer service
I do read reviews before I buy, in case something run large, or torso is short.

Date of experience: April 2, 2019
VENUS S. Venus Rep
over a year old

We are so thrilled that you enjoy your order. We look forward to serving you in the future.

Pennsylvania
1 review
2 helpful votes
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I instantly liked the coat when I saw it on line and ordered right away. Although the coat is listed as size 20, the sleeves though are a size 24- too long, too wide and the coat is a size 16. It is snug. But the workmanship on the coat is good. The lining is completely sewn in. It is not "tacked in" at various spots on the coat and the remainder left flapping loose. I received the coat in 4 days. It was promised in 4-7 days. I never dealt with the company before. But I am pleased. Love the color which is unusual for me. I have a steady wardrobe preference of black. I would order again from the company but would pay more attention to the listed dimensions. I wish there were more plus size real business type options; tops, dresses and suits.

Date of experience: April 2, 2019
VENUS S. Venus Rep
over a year old

Thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your order. We appreciate you!

New Jersey
1 review
4 helpful votes
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Ordered a dress nothing like it was on picture returned it 3 weeks ago they have told me 4 times they received it but still no refund. The even put me on hold and told me they were doing to refund while I was on hold. They then came back and told.me the deducted tax and the return postage. I'm reporting them to the BBB they lie and they are just making money off honest people and prolly sending it to other countries. Worse customer service very rude. Liers!

Date of experience: April 1, 2019
VENUS S. Venus Rep
over a year old

We sincerely apologize for the troubles with recent interaction with our company, and we truly want to make this right. If you would please reach out to us at socialsupport@venus.com we would be happy to look into your account with you. We look forward to hearing from you.

Canada
1 review
2 helpful votes
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Love Venus
March 31, 2019

I absolutely love the selection of clothing that Venus has.
The quality on the items I ordered was good for the price and are still looking good after a few years.
My husband was impressed and very complimentary.
Really like that you have longer lengths of tops that cover with a feminine style that accents a curvy figure.
Always enjoy the catalog and browsing online.
Thank-you for classic affordable fashion that is functional and comfortable.

Date of experience: March 30, 2019
VENUS S. Venus Rep
over a year old

We are so happy we were able to provide you with a 5 star experience. We love hearing from our customers and appreciate you taking the time to leave a review!