So I've been ordering from Venus for a while. I think in the past two years I've only returned two items. The most recent item I purchased a few weeks ago I had to return because the dress with practically see-through. I went on the site to leave a review but no where on the site can you leave one. I went on the live chat and the employee told me that only selected people are chosen to leave a review, and are emailed when they are chosen. To me, that is shady and a way to cover up poor quality. Otherwise, I've never had a problem with returns, shipping, etc. This just seemed very odd to me.

I got referred to VENUS by my sister who is getting married next week and wanted one of their dresses to be worn on the big day. It was a last minute arrangement and the dress is my gift to her. I ordered the dress and since we are located in Canada chose their fastest (and most expensive) international delivery option, which promised the dress to be delivered in 1-3 business days, paid all the duties and taxes upfront. It's been 4 days already and the dress is nowhere close. According to the tracking information, it should be delivered by Tuesday (it's Friday today) and the wedding is on Wednesday. If they provided the accurate shipping info, we wouldn't have ordered from them and bought local instead. There were also issues with the processing the order and I had to call customer service twice first to clarify numerous attempts of charging my credit card and second to inquire about the delivery dates. Haven't seen the dress yet, but am very disappointed with the service. Love the styles, but will not order again.

UPDATE: the dress was received 6 business days after purchase. The dress was very nice, the size was right on and it arrived on time for the event. VENUS also offered an apology and issued a full refund for the delivery fee.

It's only been 3 days since I shipped back my return, I decided to track package & found its only moved 30 miles in 3 days! Called Venus & I was told that it takes TWO weeks before they RECEIVE the return plus another week+ before they can credit my card for the return. I could have hand delivered within 3 days. (Not looking forward to being charged back for shipping my return either)
IMO In this day & age it shouldn't take 14 days for a 2.5 lb box to go 1778 miles w/i US.
2 orders total $435, I better not get charged back for shipping!

If anyone has been charged back for their "free shipping" - contact Venus and they should adjust it (Although I have been told I'd get it back, I haven't seen it yet). Know that nowhere in their return process do they disclose that you'll be charged back for free shipping on a return, and it's not printed on the return policy. In fact, the ONLY place you can find this is if you're on a DESKTOP and click on the $75 free shipping for details. This does NOT work on a mobile device. I have also filed a complaint with the BBB and FTC for online shopping fraud/issues.

I love Venus clothing and have ordered all my swimsuits from them for years. However, I always have to call customer service to place an order because the Venus.com website has so many glitches. I mean we all do most of our ordering online these days so it's really inconvenient that I can't order online from them even after trying many times. Please Venus.com, fix your website so people can actually order your merchandise online.

I originally bought the EMBELLISHED ROPE SANDALS on 4/22/19 in a size 9. Well I sent them back to Venus to get my true size which was a 8.5. Didn't realize you basically pay for the shipping label your self. So to get my exchange I had to pay the difference. Afterwards, got the 2nd pair of shoes back to me in a 8.5 for them to be extremely big. Had my mom and sister try the 8.5 on and it fits their feet when they wear a size 10. Called Venus for them to basically say I am lying. This shoe was huge on my feet.

If I was to write here all that I have gone through with Venus, I would need three pages worth of writing. I don't have time for that and more importantly neither does anyone else to read it. All I can say is beware! Do not order from this company if you are in a hurry to receive your merchandise. If you really have the need to order any type of clothing from here, do so at least 1 month in advance and perhaps if you are lucky you will get it on time.
I ordered something from them 3 years ago for my Silver Anniversary three weeks before I left on my vacation. It arrived while I was away. I returned it upon my return. I didn't need it anymore, obviously! Now three years later, my son was graduating and gave them a second chance. His graduation was May 4th. Ordered from them one week before and paid overnight shipping (don't waste your time). It is now May 16th, three weeks later, and I just received an email telling me my order was shipped. LOL!
I can't say if the clothing is good quality or not because I have never been able to actually touch or see a garment I have ordered.

If I could give this company zero stars I would! I ordered many swim suites to try on, which was over the $75 for free shipping. But they still charged me for shipping and sent 2 items I did not order and there were 2 items that I did order that were not in the box. Nothing fit as it should and I had to send everything back. They informed me that I was going to be charged for the 2 items that I did not receive because they were not in the returned box! I called them and received horrible customer service. They will not refund me for those missing items still! I will never give my bossiness to Venus ever again, nor recommend them to anyone!