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US Postal Service

How would you rate US Postal Service?
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Ohio
1 review
0 helpful votes
Follow Thomas W.
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Recently had two packages at the Akron, Ohio post office. Both packages were reported as departed and on the way to my home post office. One arrived but the other was taken back to Akron. Ridiculous! The package that arrived at Akron last made it to my house first. The package the was taken back to Akron was redated for a later deliver 4 times. Again, ridiculous! If I purchase something and am told a date it's supposed to be delivered that's exactly when I expect to receive it. If I could rate the usps in the negative I would. They are worthless!

Date of experience: May 25, 2023
Oklahoma
2 reviews
4 helpful votes
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I only ever have problems with packages delivered by USPS, never Fedex or UPS. The packages are either late or don't arrive, at all. Rarely, I will get one item on time, but the majority of the time I do not.

Date of experience: August 14, 2017
District of Columbia
1 review
1 helpful vote
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If I were to get paid every time USPS lost my package, or claimed that they "delivered" my $#*!. Then I would be rich by now. You would at least expect them to leave a note, but naaaah they DON'T CARE. And that is annoying af, bruh that's my hard earned money and you should care. For without us there will be no job. 1 out of 5 is frankly too nice for a review for USPS, they will literally leave packages outside with no security and expect you to find it. Tf, if I'm not there TAKE IT BACK. It's that simple. Common sense.

Date of experience: June 8, 2020
California
1 review
2 helpful votes
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Terrible... If they were to hit a car... They would be in denial and the Consumer Affairs goes along with stealing.lying.and intimidating...very sick Postal employees

Date of experience: March 12, 2023
Kentucky
1 review
0 helpful votes
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Stop trying to hire.
August 12, 2023

Post office business model is a disaster. Take a good long look in the mirror and then smack yourself. You treat your employees, brand new and veteran employees, like garbage. Llv replacement is embarrassing. Absolutely no changes made during my 15 year plus employment. I resigned btw. Due to my body falling apart and nothing ever changing. Except some of the most assenide ideas I have ever seen. Stop promoting soup sandwiches to management. You get away with alot of illegal stuff the way the interior of the po is ran. No wonder no videos or pictures are allowed. Get your crap together. Woulda gave no stars If possible.

Date of experience: August 12, 2023
Virginia
1 review
0 helpful votes
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Missing Package
December 6, 2023

Ok, so either FedEx or USPS employee is enjoying my missing Swiss Colony cookies and candy. I am so mad that no one is held responsible for a missing package. Really, did it just vanish! Someone at FedEx or the USPS are enjoying my goodies.

Date of experience: December 6, 2023
Pennsylvania
1 review
3 helpful votes
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Very furious
February 14, 2023

The past 4 things I've ordered and had sent threw them has came damaged and broken. Sad how it's ran charge outrageous shipping prices only to destroy the items you've bought.

Date of experience: February 14, 2023
Arizona
1 review
2 helpful votes
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Phantom Animals
August 5, 2023

This is the second time that the Post Office or the mailman more specifically I should say, has refused to attempt to deliver a certified letter that is extremely important to me to my apartment. Because of supposed animal interference, There are no animals on this property. I have never seen a stray dog anywhere. Near this property This is a simple case of a Lying Incompetent mailman too lazy Walk to my apartment door and knock and wait pure and simple, Absolutely ridiculous and unacceptable, Lazy, lying incompetent, Inept
Thoughtless Mail carrier

Date of experience: August 5, 2023
Indiana
1 review
11 helpful votes
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Its been 57 days since I shipped my package. I don't know if that will ever be delivered. One of the worst customer service. I escalated twice still no resolution

Date of experience: October 27, 2020
GB
3 reviews
22 helpful votes
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My packing has been On its was to the destination for 10 days! I contact them by email. No reply. I contacted the on twitter 3 hours ago, they have completely and blatantly ignored me, sent 39 tweets to other customers. Theyve lost my package and are hiding! Absolute cowards and discusting customer service!

Tracking - LS*******CN

Date of experience: November 27, 2017
Texas
1 review
0 helpful votes
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Tried to mail a container that measured over the 108" USPS says is the max. Even though this being a military package and going to an FPO not having to go through a foreign nations customs dept. It said on a USPS site the max for that is 131". Made contact with Shirley in USPS customer support and I gave her all the numbers and address and weight and she input them into the system and said it could be mailed USPS retail ground. She even gave me a price and everything. Go to my local post office and they deny it because it's over 108" I still do not know who is right or wrong here but who ever reads this just save yourself a lot of time and stay below the 108". I just wish USPS could get their act together on what they are telling consumers and stop wasting peoples time and energy. They said mail it Fed ex or UPS. I would have already if they went to this FPO but they don't.

Date of experience: March 13, 2023
Montana
1 review
1 helpful vote
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My package has traveled more than I have
July 30, 2022

My package has been everywhere in Colorado except where it was supposed to go, Denver to Grand Junction, takes 4 hours to drive but my package has been touring the state with USPS for the last 6 days. What a joke.

Date of experience: July 30, 2022
North Dakota
2 reviews
0 helpful votes
Follow YRonaldo Y.
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I'm a regular customer at our local PO@ Prairiewood on 32nd ave. In Fargo. I appreciate their service and kindness. I've lived in various parts of the US and abroad and these guys are the best. Thank you. Please keep it up. You rock! (Ronaldo YM)

Date of experience: October 29, 2020
Pennsylvania
1 review
1 helpful vote
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Well not only did the post office flag a simple football card and I believe they also stole it because I have not received it nor received any information from the post office the most shadiest company ever I will never mail anything through the US post office again... I suggest to people not to send anything of value through the post office it could easily come up missing

Date of experience: May 21, 2022
Kansas
1 review
0 helpful votes
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Just tried to change my address 4 times on the website. Kept saying I was putting the wrong expiration date. Only the card was right in front of me but the crazy part is that it still took the money from the card for alil bit lol. Just baffling lol. An ive seen on other places that this was happening as far as 2 years ago. Thats sad for a place that makes 100s of millions. Youd think theyd fix something like that after all the complaints.

Date of experience: August 13, 2022
Florida
1 review
1 helpful vote
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Damged property
May 29, 2022

Be weary of rockledge fl usps they will destroy youre property and deny that person did it even though you had two eye witnesses stating who damaged my property i called usps and was denied and told i need cameras to prove it now i got pay for another set truck underglos two foglights and repaint my custom bumper do to scratches 400 in damages and now i have to pay for it to be fixed

Date of experience: May 29, 2022
Missouri
1 review
2 helpful votes
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Never Gunna get it
December 10, 2020

EVERY time I have a package that is being shipped to me through USPS it get "hung up" or "stuck" in another USPS center and NO ONE can ever find it or figure out where it is. Normally this is not really that big of a deal. BUT this time... My son is on a special formula and its been stuck in St. Louis for 5 days and NO can find it.

I was also on hold just trying to speak to someone for 2.5 hrs last night AND never was able to speak to a human. The automated system is also TERRIBLE there are to many questions and it doesn't understand you when you say your tracking number that has 27 numbers (that is an exaggerated amount).

Why isn't USPS hiring MORE people for Customer Service if they know that people are holding that long? COME ON GUYS! GET IT TOGETHER!

Date of experience: December 10, 2020
Texas
9 reviews
19 helpful votes
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Scrooge!
December 29, 2020

Way to go ruining Christmas for my kids. I've had packages in the mail since November 27th and they are still not here. Had no issues getting my stuff from UPS and FEDEX. Maybe USPS could ship the things they still can't deliver by UPS...? Pathetic!

Date of experience: December 29, 2020
North Carolina
1 review
0 helpful votes
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First time passport applications. Upon arriving at USPS location in Hickory, NC, we found the very old and historically build USPS building not made for passport offices or the application process due to room and access...but Karen, the USPS representative erased all that with an immediate warm, welcoming, helpful, and professional attitude of complete customer service with a smile, and laugh, during our entire process. Karen eased the stress of passport application and all that brings. Karen brought common sense and a great knowledge of what the State Department expected for passport application. Way to go Karen and THANK YOU greatly. God bless you.

Date of experience: November 14, 2022
New Mexico
2 reviews
3 helpful votes
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Not Reliable
May 9, 2021

I sent a guaranteed overnight delivery And the envelope has never arrived

I will never use us postal service for anything other than mailing a stupid letter

Even to pay our government they can't get anything important done

USPS Sucks

Date of experience: May 8, 2021

Overview

US Postal Service has a rating of 1.2 stars from 891 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 392nd among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+202