TravelUp

Good evening, Jenny.

Thank you so much for the 5-star review!

We’re so glad to hear that you had a great experience and found an excellent price—that’s exactly what we strive to deliver. It means a lot to us that you’d refer friends and family to TravelUp. Personal recommendations are incredibly valuable, and we’re honored to have earned yours.

We also really appreciate your honesty about the review process. We understand that some platforms can make it a bit tedious, and we’re sorry that part took away from the experience. Please know that your feedback is appreciated and helps us continue improving.

Thanks again for choosing TravelUp—we’d love to help you with your next trip, rating or no rating!

Warm regards,
TravelUp.

Good afternoon, Emad.

Thank you for taking the time to leave us a review.

We’re glad to hear that your overall experience with TravelUp was a positive one and that your hotel reservation met your expectations.

We’re truly sorry to hear that you had difficulty reaching our 24/7 customer service team. This is certainly not the level of accessibility we strive to offer, and your feedback has been passed along to the relevant team so we can review and improve our service response times.

Your trust is very important to us, and we sincerely hope that your future experiences are completely seamless. If there’s ever anything you need or if any issues do arise, please don’t hesitate to reach out again—we’re here to help.

Thank you once again for choosing TravelUp, and we hope to welcome you back for your future travels.

Warm regards,
TravelUp

Good afternoon, Bruce,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your negative experience and truly regret that we lost the opportunity to serve you.

We completely understand how frustrating it can be to see a price change between platforms, especially when you're expecting consistency. Please allow us to clarify that in the travel industry, prices are dynamic in nature. This means they can fluctuate frequently based on factors such as availability, demand, currency exchange rates, and updates from airline or hotel providers. Unfortunately, this is something that is outside of our control, and while we do our best to display the most accurate and up-to-date pricing, occasional discrepancies can occur.

At TravelUp, we strive to be as transparent and competitive as possible, and it is never our intention to cause confusion or mistrust. We're genuinely sorry to hear that your experience led you to feel otherwise.

We value your feedback and hope you'll consider giving us another opportunity in the future. If you have any further concerns, we’d be happy to look into them for you directly.

Kind regards,
TravelUp

Good afternoon, Diane.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - Hotels@travelup. Com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Farid.

Thank you so much for your fantastic 5-star review!

We’re thrilled to hear that you found a great deal through our mobile platform and that the booking process was smooth and easy for you. Providing our customers with both convenience and competitive prices is what we strive for every day, so it’s wonderful to know we hit the mark.

Regarding your request for confirmation from the hotel—rest assured, your booking details have been sent to the property, and everything should be in place for your stay. If you haven’t already received confirmation directly from the hotel, feel free to reach out to us and we’ll be happy to follow up for you.

We truly appreciate your trust in TravelUp and look forward to helping you with many more successful trips in the future!

Warm regards,
TravelUp

Good afternoon, Sally.

Thank you for taking the time to leave us your feedback.

We are glad to hear that the reservation process went smoothly, and that you enjoyed the clean inn and the breakfast offerings.

However, we deeply regret that your experience with certain aspects of the room and service didn’t fully meet your expectations. We truly empathize with the issues you encountered with the lukewarm water, non-functioning coffee maker, and refrigerator, as well as the difficulty with the room sliders. We also understand your frustration with the seating and table cleaning during breakfast.

At TravelUp, we always aim to ensure our customers have a comfortable and seamless stay, and we will certainly pass your feedback along to the property management to address these issues for future guests. Your experience with the receptionist is also concerning, and we will take that into consideration as we continually strive to improve customer service.

Thank you again for your valuable feedback, and we hope that despite these challenges, your overall trip was enjoyable. If you ever need assistance with future bookings, we are always here to help!

Best regards,
TravelUp

Good evening, Francis.

Thank you for sharing your feedback with us, and we truly appreciate your honesty.

We're very sorry to hear about the issue with your hotel room selection, and we completely understand your frustration—especially given how quickly you realised the mistake and attempted to correct it.

We absolutely recognise how important prompt communication and flexibility are, particularly when it comes to travel arrangements. With your extensive background in hospitality, your expectations are more than valid, and we want to assure you that we’re here to help resolve this as smoothly as possible.

Please reach out to us directly at hotels@travelup. Com, and one of our dedicated team members will look into this right away. If there's availability and flexibility with the hotel, we’ll do everything we can to assist with changing your room type, and we appreciate your willingness to pay the small difference.

Once again, we’re sorry for the delay and any inconvenience this has caused. Thank you for your patience and for giving us the opportunity to make things right—we look forward to resolving this for you quickly.

Warm regards,
TravelUp.

Good evening, Stevie.

Thank you so much for your kind 5-star review!

We’re delighted to hear that you found our platform easy to use for reservations—that’s exactly the experience we aim to deliver every time.

It’s especially rewarding to know you plan to continue using TravelUp for your future hotel and flight bookings. We truly appreciate your trust and are excited to be your go-to travel partner moving forward.

Thank you again for your support—we’re here whenever you’re ready to plan your next trip!

Best wishes,
TravelUp.

Good evening, Joanne.

Thank you for your feedback, and we're truly sorry to hear about your recent experience.

We completely understand how frustrating it must be to end up with a reservation at a hotel you didn’t intend to book—especially when planning a special trip like one to Cancun.

While we do our very best to make the booking process clear and straightforward, we’d like to kindly clarify that, before any reservation is finalised, our platform provides a full booking summary for review. This includes key details such as the hotel name, location, and pricing. We’re only able to proceed once we receive the customer’s confirmation and consent to finalize the booking.

In this case, we can see that your consent was provided and the reservation was processed accordingly, so there doesn’t appear to be an error on our end. That said, we absolutely understand how these situations can happen—especially when multiple browser tabs are open, which can sometimes cause confusion during the booking process.

Please don’t worry—we’re here to help. We encourage you to reach out to us directly, and we’ll be more than happy to check what options might be available to amend or change your reservation if possible.

Thank you again for bringing this to our attention, and we hope to find a suitable resolution for you.

Best regards,
TravelUp.

Good afternoon, Lyndsay.

Thank you so much for your wonderful 5-star review!

We’re absolutely delighted to hear that you found our platform easy to navigate and were able to secure a great rate for your booking. At TravelUp, we’re committed to making travel simple, affordable, and stress-free—so it’s fantastic to know that everything went smoothly for you.

Your kind words truly mean a lot to us, and we’re thrilled that we could contribute to such a positive experience. We look forward to helping you plan many more amazing trips in the future!

Thanks again for choosing TravelUp.

Warm regards,
TravelUp

Good morning, Marcos.

Thank you so much for the 5-star review!

We’re delighted to hear that you found our service to be good and that we offered one of the best prices compared to other sites. Providing great value and a smooth booking experience is exactly what we strive for at TravelUp, so it’s fantastic to know we delivered on both fronts.

It means a lot to us that you’d recommend our service to others—that’s one of the highest compliments we can receive. And knowing you’ll be using us again truly makes our day!

We look forward to helping you with your next trip and making your travel planning just as easy and rewarding.

Best wishes,
TravelUp.

Good evening, Bryan.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - admin@travelup. Com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Randi.

Thank you for your fantastic 5-star review!

We’re thrilled to hear that you had a seamless booking experience with TravelUp and found it easy to book your room. It’s great that you received all the details you needed in your confirmation email as well. We understand how important it is to have everything clearly laid out for a smooth trip.

While we hope you enjoy your upcoming hotel stay, please know that we’re always here to assist if you need anything before or during your trip. If you have any questions or need further support, don’t hesitate to reach out!

Thanks again for choosing TravelUp—we look forward to helping you with your future travel plans!

Best regards,
TravelUp

Good afternoon, Lori.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you experienced with your booking, and we truly empathise with the frustration this situation has caused.

At TravelUp, we strive to ensure that our customers have a seamless and stress-free travel experience, and we’re deeply sorry that we couldn’t meet your expectations this time. Unfortunately, as a third-party provider, our role is to facilitate the booking process and ensure everything is in place for your stay. Once the booking is confirmed, the ability to modify or cancel rests with the hotel itself.

When you reached out regarding changing your stay, we contacted the hotel directly to discuss your request. However, they clearly informed us that they could not accommodate the date change due to availability issues, as the hotel was fully booked for the dates you needed. We shared this information with you, but we understand this was disappointing, especially since you had chosen the hotel for its convenience.

We sincerely regret that this situation left you in a difficult position, and we understand your frustration. If there is anything we can do to assist or provide further clarification, please feel free to reach out to us.

We value your feedback and will continue to work hard to improve our service for all our customers.

Warm regards,
TravelUp

Good afternoon, Marie.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - Hotels@travelup. Com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Anthony.

Thank you so much for sharing your experience and leaving us a 5-star review!

We’re absolutely delighted to hear that your "lucky trip" turned out to be a great one with TravelUp. It’s always rewarding to know that after searching far and wide, you found the best deal with us—that’s exactly what we aim for!

Helping travelers like you discover great prices and smooth booking experiences is at the heart of what we do, and we’re so pleased we could be a part of your journey.

We look forward to helping you plan your next adventure soon!

Warm regards,
TravelUp

Good afternoon, Karen.

Thank you so much for your fantastic 5-star review!

We’re so pleased to hear that you found a great place to stay through TravelUp at an excellent price. It’s always rewarding to know that we were able to help you find the perfect spot for a relaxing overnight break—especially when it saves time and makes travel more comfortable.

It’s even better to hear that you’d consider returning for a longer getaway! That kind of feedback is exactly what we aim for, and we’d love to help you plan your next trip whenever you're ready.

Thanks again for choosing TravelUp—we hope to assist you again soon!

Warm regards,
TravelUp

Good afternoon, Dona.

Thank you so much for your kind words and for taking the time to leave us a 5-star review!

We’re thrilled to hear that you had a great experience booking your New York trip with TravelUp and that our team was able to assist you promptly with updating your email address. Mistakes can happen, and we’re always here to help ensure everything goes smoothly for our customers.

It’s also wonderful to know you felt supported and that we were able to offer you the best price—we work hard to provide both value and great service, and feedback like yours truly means a lot to us.

We hope you had an amazing time in New York and look forward to helping you again on your next adventure!

Warm regards,
TravelUp

Good afternoon, Leon.

Thank you so much for your kind review and 5-star rating!

We’re thrilled to hear that you found the booking process easy—simplicity and convenience are exactly what we aim to deliver for every customer. We completely understand that a smooth experience upon arrival is just as important, and we’re confident that everything will go as planned for your upcoming trip.

Should you need any assistance before, during, or after your journey, our team is always here to help. We truly appreciate your trust in TravelUp and can’t wait to welcome you back for future bookings.

Wishing you a fantastic trip!

Warm regards,

TravelUp

Good morning, Stephen.

Thank you so much for the 5-star review!

We’re really happy to hear that your first experience with TravelUp was a positive one. It’s great to know you found the reservation process easy and our rates discounted and competitive—even when compared with platforms like Trivago.

We work hard to offer great value and a seamless booking experience for both new and returning customers, so it's always encouraging to hear that we're hitting the mark. If there's ever anything you need or if you have any questions along the way, we're just a message away.

Thanks again for giving us a try—we hope to welcome you back for many future bookings!

All the best,
TravelUp.