TravelUp

Good evening, Roberto.

Thank you so much for your wonderful 5-star review!

We’re thrilled to hear that you found the booking process simple and that you received great value on your purchase—that’s exactly the kind of experience we aim to provide every time.

Your recommendation truly means a lot to us. Whether it's a hotel room, a flight, or a full trip itinerary, we're committed to making travel planning easy, affordable, and stress-free for our customers. It's great to know we hit the mark with your booking!

We appreciate you choosing TravelUp and look forward to helping you plan your next adventure.

Warm regards,
TravelUp.

Good morning,

Thank you for the fantastic 5-star review!

We’re so pleased to hear that you secured the best rate for your stay at APA Hotel in Woodbridge, NJ through TravelUp. It’s always great to know that our customers are not only getting competitive prices, but also the peace of mind that comes with a confirmed booking.

We’re glad the hotel was able to confirm everything directly with you—transparency and reliability are a big part of what we aim to deliver with every reservation. Whether you’re booking well in advance or just a couple of days before your stay, we want the process to be smooth and stress-free.

Thanks again for choosing TravelUp—we look forward to helping you with your future travels!

Warm regards,
TravelUp.

Good evening, Jimmy.

Thank you so much for your 5-star review!

We’re thrilled to hear that you found the best price and that the booking process was fast, simple, and completed in under five minutes—exactly the kind of efficient experience we aim to provide.

It’s great to know that all the information was clear throughout the process. We believe that transparency and ease are key when it comes to booking travel, and your feedback reassures us that we’re on the right track.

We truly appreciate you choosing TravelUp and hope to assist you with many more quick and hassle-free bookings in the future!

Best regards,
TravelUp.

Good evening, Carol.

Thank you for the fantastic 5-star review!

We're so glad to hear that everything was clearly laid out during your booking experience. Transparency is incredibly important to us, so it’s great to know that all costs were shown upfront with no surprises.

We’re also happy to hear that you found the prices very good and that your confirmation came through instantly—that’s exactly the smooth, reliable service we strive to provide.

Your recommendation truly means a lot, and we’re grateful you chose TravelUp. We look forward to helping you with your next trip!

Warm regards,
TravelUp.

Good evening, Claudio.

Thank you for your feedback, and we're genuinely sorry to hear that you're feeling uncertain about your booking experience. We completely understand your concerns—especially when reading mixed reviews online—and we truly appreciate the opportunity to clarify.

Like with many service-based businesses, reviews can vary widely, as every travel experience is unique. In fact, it’s natural to see a mix of opinions. If all reviews were perfect, that in itself might raise suspicion. As we like to say—we’re not money, so not everyone will love us! That said, we’re committed to learning from all feedback and providing reliable service to every customer.

Regarding your booking, we’ve checked our system and can confirm that all reservation details have been successfully processed and shared with you. If you haven’t yet received a confirmation directly from the hotel, don’t worry—it can sometimes take a little time to sync with their system. However, your reservation is secure, and our support team is always available if you’d like us to follow up or re-send the details.

Thank you for giving us a chance, and we hope your upcoming stay goes smoothly.

Kind regards,
TravelUp

Good afternoon, George.

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience with TravelUp.

Please accept our sincere apologies for the confusion and frustration caused by the lack of payment confirmation and the difficulties you faced trying to contact us. We understand how concerning it must be to not receive clarity when you're awaiting confirmation of a booking, and we completely empathise with your disappointment — especially when timely travel plans are involved.

We also regret that our phone system did not provide the support you needed. Your comments regarding the wait time message are important to us, and we are reviewing this internally to ensure our system gives more accurate and helpful updates.

To help resolve your issue as quickly as possible, we kindly ask you to contact us directly via email at hotels@travelup.com with your booking reference number and any relevant details. A member of our customer support team will investigate your case urgently and provide the assistance you need.

Your experience is not reflective of the level of service we aim to provide, and we’re committed to making things right.

Kind regards,
TravelUp.

Good evening, Francis.

Thank you for sharing your feedback with us, and we truly appreciate your honesty.

We're very sorry to hear about the issue with your hotel room selection, and we completely understand your frustration—especially given how quickly you realised the mistake and attempted to correct it.

We absolutely recognise how important prompt communication and flexibility are, particularly when it comes to travel arrangements. With your extensive background in hospitality, your expectations are more than valid, and we want to assure you that we’re here to help resolve this as smoothly as possible.

Please reach out to us directly at hotels@travelup. Com, and one of our dedicated team members will look into this right away. If there's availability and flexibility with the hotel, we’ll do everything we can to assist with changing your room type, and we appreciate your willingness to pay the small difference.

Once again, we’re sorry for the delay and any inconvenience this has caused. Thank you for your patience and for giving us the opportunity to make things right—we look forward to resolving this for you quickly.

Warm regards,
TravelUp.

Good afternoon, Lori.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you experienced with your booking, and we truly empathise with the frustration this situation has caused.

At TravelUp, we strive to ensure that our customers have a seamless and stress-free travel experience, and we’re deeply sorry that we couldn’t meet your expectations this time. Unfortunately, as a third-party provider, our role is to facilitate the booking process and ensure everything is in place for your stay. Once the booking is confirmed, the ability to modify or cancel rests with the hotel itself.

When you reached out regarding changing your stay, we contacted the hotel directly to discuss your request. However, they clearly informed us that they could not accommodate the date change due to availability issues, as the hotel was fully booked for the dates you needed. We shared this information with you, but we understand this was disappointing, especially since you had chosen the hotel for its convenience.

We sincerely regret that this situation left you in a difficult position, and we understand your frustration. If there is anything we can do to assist or provide further clarification, please feel free to reach out to us.

We value your feedback and will continue to work hard to improve our service for all our customers.

Warm regards,
TravelUp

Good afternoon, Marie.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - Hotels@travelup. Com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Joseph.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - Hotels@travelup. Com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Don.

Thank you for sharing your feedback.

We are truly sorry to hear about the challenging situation you faced with your surgery and the weather conditions. We completely understand how stressful it must have been for you, and we empathise with the difficulties you encountered.

Unfortunately, as per the fare rules set by the property, your reservation was non-changeable, which meant we were unable to make any adjustments to your booking. While we would have liked to help in this case, the terms of the booking were beyond our control, and we are sorry that we couldn’t provide the support you needed at that time.

We deeply regret the inconvenience this caused and appreciate your understanding. Should you have any further questions or require assistance with future bookings, please don’t hesitate to reach out.

Best regards,
TravelUp

Good afternoon, Jonah.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - hotels@travelup. Com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good evening, Paula.

We are deeply sorry to hear about your disappointing experience during your stay. We completely understand how frustrating it can be when expectations aren’t met, especially when you were promised breakfast and ended up being placed in a less-than-ideal room. We always want our passengers to have a seamless and enjoyable travel experience, and situations like this are truly unfortunate.

Please note that, as a travel agency, we do not have control over real-time situations at the property. However, we strongly recommend reaching out directly to the hotel to request compensation or address your concerns about the room conditions. In the meantime, we will escalate this issue with the property from our end as well, to ensure your feedback is heard.

We sincerely hope this issue can be resolved promptly and to your satisfaction. Please don’t hesitate to contact us if you need any further assistance.

Warm regards,
TravelUp

Good evening, Chitra.

Thank you so much for your kind 5-star review!

We’re thrilled to hear that you had a great experience with TravelUp and that our team was quick and responsive throughout the process.

Providing fast and reliable service is one of our top priorities, so it’s incredibly rewarding to know that we delivered on that for you. Your recommendation means a great deal to us—it’s always an honor to be referred to friends, family, and fellow travelers.

We truly appreciate your support and look forward to helping you with your future travel plans!

Warm regards,
TravelUp.

Good afternoon, Suzanne.

Thank you for sharing your feedback.

We sincerely apologise for the delay you’ve experienced in getting a response regarding your hotel date change request. We completely understand your frustration, especially when dealing with time-sensitive plans.

Recently, we’ve been experiencing a large volume of inquiries, which has unfortunately affected our response times. However, we want to resolve your issue as quickly as possible. Please feel free to email us directly at hotels@travelup. Com, and our team will prioritize your request and get back to you as soon as possible.

We truly appreciate your patience and understanding during this time, and we hope to assist you in resolving this matter swiftly.

Best regards,
TravelUp

Good afternoon, George.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - hotels@travelup. Com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Cynthia,

Thank you for your positive feedback! We're glad to hear that the booking process was easy and everything went smoothly and efficiently so far. That’s exactly the kind of experience we aim to deliver.

We understand that the real test comes at check-in, and we’re confident things will continue to go just as smoothly. Should you need any assistance along the way, we’re always here to help.

Wishing you safe and stress-free travels!
TravelUp

Good afternoon, John.

Thank you for taking the time to share your feedback.

We are genuinely sorry to hear about the frustration you experienced with your reservation, and we completely empathize with your situation.

At TravelUp, we strive to ensure that all of our customers have a seamless booking experience, and it’s unfortunate that this was not the case for you. Upon reviewing your booking, we can confirm that we sent you an email immediately after your reservation was made, explaining that the booking was subject to authorisation from your bank. This is a standard process to ensure the transaction is successfully completed. Our email clearly outlined the required timeline for confirmation, and unfortunately, as we did not receive a response within the allotted time, your reservation was automatically canceled.

While we understand that this situation is frustrating, it was your responsibility to check your emails and confirm the transaction with your bank within the specified timeline. Unfortunately, we were unable to proceed without that confirmation.

We truly regret that this led to disappointment and hope that you will consider giving us another opportunity in the future. If you need assistance with any future bookings, we are always here to help.

Best regards,
TravelUp

Good afternoon, Conner.

Thank you for your feedback! We’re glad to hear you found our site easy to use—that’s exactly what we aim for.

As your stay is still upcoming, we hope everything goes smoothly when you arrive. If you haven't needed to print a voucher before, rest assured that in most cases, hotels accept digital confirmations shown on your mobile. However, if you do need a printed copy, you can access it anytime from your booking confirmation email or contact us for help.

Wishing you a great stay and a pleasant trip ahead!
TravelUp

Good afternoon, Thomas.

Thank you so much for your kind words and for giving TravelUp a try! We're thrilled to hear that your experience was quick, easy, and issue-free. It's always our goal to make travel as smooth and stress-free as possible, and it’s great to know we’ve earned your trust.

We’d love nothing more than to help you plan more adventures—so yes, here's to traveling more often! Whenever you're ready for your next trip, we'll be here to make it just as seamless.

Warm regards,
TravelUp