Overview
TravelUp has a rating of 3.2 stars from 1,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention easy process, hotel room and time user. TravelUp ranks 8th among Discount Travel sites.
Instant Feedback
We enjoy the user friendly interface and the ability to customize our trip to meet our needs.
It was fast, easy and awesome! Information and price were clearly displayed.
Good afternoon,
Thank you for your amazing 5-star review!
We’re thrilled to hear that you found the booking process fast, easy, and awesome! At TravelUp, we strive to provide clear and accurate information along with great prices to ensure our customers have the best experience possible. It's fantastic to know that we met your expectations.
We truly appreciate your feedback and look forward to assisting with your future travel plans. If you need any help, we’re always here to support you.
Thanks again for choosing TravelUp!
Best regards,
TravelUp
Email had no address for hotel booked. No info on check in/check out times.
Good afternoon, Kimberly.
Thank you for sharing your feedback with us.
We truly appreciate your review and are glad to hear you took the time to share your experience.
We sincerely apologise for the inconvenience you faced regarding the lack of hotel contact details and the absence of check-in/check-out times in the booking confirmation. This is certainly not the experience we aim to provide at TravelUp, and we understand how important it is for you to have all the necessary information ahead of your stay.
We always include hotel contact information and check-in/check-out times in our booking confirmations, and we regret that this was not included in yours. Please rest assured that we will review this matter to ensure that all the relevant details are properly provided in future communications.
Thank you again for your feedback, and we hope to assist you with a smoother booking experience next time. If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
TravelUp
Your website doesn't work because it's in "maintenance", your support staff is completely unresponsive and unhelpful, and when I finally get a fed up with the experience, I'm charged a fee to cancel. Currently handling the situation via a dispute with my credit card to get a full refund
Good evening, Christopher.
Thank you for your feedback, and we sincerely apologise for the inconvenience and frustration you experienced.
We completely understand how this situation has impacted your overall experience with us.
Upon investigating your booking, we found that you contacted us regarding a date change to your reservation. Unfortunately, our website was undergoing maintenance at that time, which prevented you from making changes online. We truly regret any difficulty this caused.
Our representative provided you with the details of the cost involved in making the date change. As per your instructions, we proceeded with canceling the booking. However, we must reiterate that as stated in the terms and conditions agreed upon at the time of booking, any voluntary cancellation is subject to an admin fee in order to process the refund. Regrettably, this fee cannot be waived.
We are constantly striving to improve our processes and customer experience, and your feedback helps us identify areas that need attention. If you have any further questions, please don’t hesitate to reach out to us.
Kind regards,
TravelUp
Similar to other reviews I've read, TravelUp wat to charge the extortionate price of £459 to change my flight date due to an emergency at home. Looking on the airline website, a new ticket from them on the chosen travel date would be £338, so how can the charge to change be more than this? I know that TravelUp will respond that thay are following the airline policy and this is standard due to airline change ticket charge of £200 plus taxes and fees (how the taxes and fees are almost as much as a new flight is still a mystery to me) but this still doesn't add up to me. And the lack of empathy or slight willingness to help is astonishing. I would definitely never use this agent again and will book all future flight only trips direct with the carrier as there is no benefit at all using an agent it seems.
Good evening, Sara.
Thank you for sharing your feedback, and we sincerely apologise for the frustration caused by your experience.
We understand how distressing this situation must have been, especially given the emergency at home.
As you mentioned, the charges for changing a flight are determined by the airline’s policies, including their penalty fees and applicable taxes. These fees are entirely set by the airline and are beyond our control. If you have concerns about these charges, you are most welcome to confirm them directly with the airline for further clarification.
We strive to provide transparent information about all costs upfront and regret that this situation has left you dissatisfied. Your feedback is valuable, and we will continue working to improve our services.
Kind regards,
TravelUp
Very easy to navigate. If you don't book first time visiting site prices go up.
Good afternoon, Pamela.
Thank you for your wonderful 5-star review!
We’re so glad to hear that you found our site easy to navigate. We always strive to make the booking process as smooth as possible for our customers.
Regarding the price change, we want to clarify that travel prices can fluctuate in real time due to various factors such as demand, availability, and time. As a result, prices may change if bookings are not made immediately. We recommend finalising your booking when you find a price that works for you to lock it in.
We appreciate your feedback and hope to assist you again with future bookings! If you have any questions or need further assistance, feel free to reach out.
Best regards,
TravelUp
Terrible so far, booked a resort through them over 24hrs ago, still no confirmation email even though site gave me a booking confirmation. I called and guy at help desk was rude. Currently over 24hrs later and I'm on hold trying to call again to find out why my booking still is not showing even though the charge showed on my account yesterday. E-mailed help desk twice so far no reply. Would never book through them again.
Good evening, Michelle.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - Hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Terrible. I tried to cancel my room and cannot. Best they can say is a possible refund.
Good afternoon, Bob.
First of all, we want to apologise for the inconvenience you’ve experienced – we totally understand how frustrating it can be when plans change unexpectedly.
As we’ve reviewed your situation, it seems like you were looking to cancel your reservation, and we’ve offered a refund as soon as possible. However, as you might know, a refund typically comes after a reservation is canceled. So, as far as we understand, the best way to get your money back is to cancel the booking – not to worry, though, we’ve got your back!
If you’re hoping we can buy you a hotel too... well, we’d love to help, but unfortunately, our budget doesn’t quite stretch to offering full stays just yet! 😅
In any case, we’re here to assist with any further questions or concerns you have. Please feel free to reach out, and we’ll work with you to sort this out!
Best regards,
TravelUp
Over priced, ruder customer service, scope for a lot of improvement in terms of experience
Good afternoon, Patrik.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - admin@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
I was not able to change the name on the overall booking or the name on the card, the website just automatically assumed that the first name on the booking was the one responsible for all of the other rooms and the one on the card!
Good evening,
Thank you for taking the time to share your feedback.
We sincerely apologise for the inconvenience and frustration you experienced while managing your booking. We understand how important it is to ensure all details are accurate and how this situation could have caused frustration.
After reviewing your reservation and conducting several tests on our website, we found no technical oversight. The website operates entirely based on the information provided by passengers at the time of booking. Before finalising the reservation, we sent you a booking confirmation to review and provide your consent, as we are not permitted to proceed without your approval.
Our records show that the names in the booking confirmation you approved match those on the final reservation. If there was an error in the provided details, declining the confirmation and contacting us would have allowed us to address the matter before finalisation.
That said, we can see that our Hotels Team has already forwarded this issue to the supplier on your behalf. We are actively following up and will get back to you as soon as we receive any updates.
We truly value your feedback and are committed to improving our services. Please do not hesitate to reach out if you have any further concerns.
Kind regards,
TravelUp.
Quick, easy, no hidden costs or additional fees for base services. Also clearly described what we had and what we may consider.
Good afternoon, Guy.
Thank you for your fantastic 5-star review!
We’re so pleased to hear that you found the booking process quick and easy, with no hidden costs or unexpected fees. Transparency is a key priority for us at TravelUp, and it’s great to know you appreciated the clear breakdown of what was included, as well as the helpful suggestions for optional extras.
It means a lot to us that you took the time to share your positive experience, and we look forward to helping you plan many more smooth and straightforward trips in the future.
Best regards,
TravelUp
Hello, how are you? I wanted to open a reservation for my reservation. When I arrived at the hotel, they couldn't find my reservation. After waiting a long time, I was surprised to be charged a resource fee (internet and other hotel services, in the amount of $52 per room. My reservation didn't say anything about this. By the way, they said that only Booking.com customers are exempt from the fee, meaning that I can no longer buy reservations with you. I will have to contact Booking.com.
Good evening, Andre.
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience you experienced during your hotel check-in. We understand how frustrating it must have been to face delays and unexpected charges, and we deeply regret any stress this may have caused.
At TravelUp, we strive to ensure all our customers have a seamless experience, and we take issues like this very seriously. While resort fees are often determined and charged directly by the hotel, we understand the importance of transparency and ensuring our customers are well-informed prior to their stay.
We would like to investigate your case thoroughly to understand why this fee was applied and why your reservation could not be located upon your arrival. We kindly ask you to email us at hotels@travelup.com with your booking details, including your reservation reference number and any supporting documentation. Our team will liaise with the supplier and the hotel on your behalf to resolve this matter promptly.
We value your feedback and want to assure you that we are committed to improving our service. Please allow us the opportunity to address this issue and regain your confidence in TravelUp.
Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.
Kind regards,
TravelUp
Very easy and simple, just picked the room and filled out the pay info.
Good evening, Kenneth.
Thank you for your fantastic five-star review!
We’re delighted to hear that you found the booking process easy and straightforward. Providing a hassle-free experience is one of our top priorities, and it's great to know that selecting your room and completing your payment was a smooth process for you.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. Should you need any assistance with future bookings, we’ll be more than happy to help. Wishing you a wonderful stay and safe travels ahead!
Best regards,
TravelUp
It was fine nothing bad nothing stupendous I found it to be the standard for this type of thing.
Good evening, Carla.
Thank you for taking the time to share your feedback. We’re glad to hear that your experience with us was generally positive! We aim to provide reliable and efficient service, and it’s great to know that we met the standard you expected.
We always strive to go above and beyond for our customers, so if there’s anything more we can do to make your future travels even better, please don’t hesitate to let us know. We appreciate your support and look forward to assisting you again soon!
Warm regards,
TravelUp
Good one with quite enough useful hotels information and user friendly approach!
Good evening, Nebojsa.
Thank you for your fantastic five-star review!
We’re delighted to hear that you found our platform informative and user-friendly. Providing a seamless booking experience with comprehensive hotel options is something we take pride in, so it’s great to know that you found the information useful.
Your support means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to helping you with your future travel plans and ensuring another smooth experience.
Wishing you safe and happy travels!
Best regards,
TravelUp
Was excellent online service, Fast, clear and the best price
Good afternoon, Arthur.
Thank you for your wonderful five-star review!
We’re thrilled to hear that you had an excellent experience booking with TravelUp. Providing a fast, clear, and seamless online service is something we strive for, and it’s fantastic to know that we met your expectations.
We’re also delighted that you found the best price with us! Offering great value alongside a smooth booking process is what we aim for, and your feedback reassures us that we’re on the right track.
We truly appreciate your support and look forward to assisting you with your future travel plans. Wishing you safe and enjoyable travels ahead!
Best regards,
TravelUp
When I got to the hotel the front clerk would not give me the key and I wasted apx. $233.
I did not get a refund.
Good afternoon, Mike.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - Hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Needed pdf form and it was emailed promptly.Great feedback and redo.
Good evening, Elizabeth.
Thank you for your wonderful five-star review!
We’re so pleased to hear that you received your PDF form promptly and that our team provided great feedback and support. Ensuring a smooth and efficient experience for our customers is always our priority, and we’re glad we could assist you in a timely manner.
Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever need any further assistance, we’re always here to help. Wishing you safe and enjoyable travels ahead!
Best regards,
TravelUp
We were unable to check into the hotel during the purchased stay. The hotel showed no reservation under my name and had no third party reservations for us either.
Additionally, any attempts to call TravelUp at any numbers listed on the websites or reservation documents were met with an automated response to "Try again later at our convenience" and then hung up on automatically. We ended up having to book another hotel because we had nowhere to stay and received no immediate support from TravelUp.
Good afternoon,
Thank you for reaching out to us about your booking.
Please accept our apologies for the inconvenience. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
I haven't taken the trip yet, but the booking process was easy and the price was great.
Good evening, Peter.
Thank you for sharing your feedback! We’re so glad to hear that the booking process was easy and that you were happy with the price. We always aim to make planning your trip as smooth and stress-free as possible.
We hope your upcoming trip exceeds expectations, and if you need any assistance along the way, don’t hesitate to reach out. We're here to help make your journey just as great as the booking experience!
Wishing you safe and enjoyable travels!
TravelUp
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Wendy.
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that you enjoyed our user-friendly interface and the flexibility to customize your trip to meet your specific needs. At TravelUp, we strive to provide an intuitive platform that allows our customers to create the perfect travel experience, and it's great to know that it worked well for you.
Your feedback means a lot to us, and we’re excited to continue helping you plan future trips that are just right for you. If there’s anything else we can do to assist you, don’t hesitate to reach out!
Thanks again for choosing TravelUp.
Warm regards,
TravelUp