Travelkhana's reputation is heavily marred by recurring complaints regarding service reliability and customer support. Many customers report failed deliveries, lack of communication, and inadequate responses from customer service, often leaving travelers without food during journeys. Conversely, a minority of reviews highlight positive experiences, praising timely deliveries and food quality. This stark contrast indicates a critical inconsistency in service execution. Overall, while there are pockets of customer satisfaction, the predominant sentiment reflects significant dissatisfaction, urging the company to address operational shortcomings and enhance customer service effectiveness to restore trust.
This summary is generated by AI, based on text from customer reviews
Thanks TravelKhana, Excellent delivery services and I am very happy to avail the services from them. I ordered fresh rotis and paneer lababdar at Bhopal junction and my order id was *******. Due to some train difficulties, my train was late for about an hour, still when I reached warm and fresh food was waiting all along and delivered right on my seat berth!
I ordered food at New Delhi, food was delivered on time. Quality of food was awesome. I enjoyed the meal and the service.
I had ordered for food on train from travelkhana.com, trusting that it will be delivered on time. There was only one station on which food was available after which there was no option. Train was running late., Contact number was provided, PNR was provided. Still the food did not arrive, the passenger had to go empty stomach the whole journey, how can someone do any arrangement in the middle of the night.
Customer care also did not provide any support in this regard.
You are claiming to be providing service to just mint money from your passenger. No concern what if the passenger is going without food due to your non professionalism.
You a big disappointment, will never suggest your company to anybody...
I was travelling on Howrah- Yeshwanthpur express yesterday and had ordered from Travelkhana.com from Nellore.
To begin with, the way they packed the food was horrible. All were sealed in plastic pouches (including food with gravy) which is quite obviously difficult to eat out of a plain Styrofoam plate (which they provided). The food that they show in the list were not the ones they provided. I ordered for Dal and got Sambar. Menu item had a mention of a sweet in it, but didn't find any when it was actually delivered. Ordered a mini meal and a veg thali, both amounting to rupees 315, which was absolutely not worth that amount.
A point I feel necessary to mention, the person who delivered the meal, didn't ask for tip, but he DEMANDED the tip, and called it delivery charge. He didn't leave until I payed him. Behavior was also not courteous. This was my first and will be my last deal with Travelkhana.
Totally unprofessional.
Better to have from station.
Ordered and paid for paneer but they supplied tasteless chole.
Please don't opt for this...
Totally useless and fraudsters...
Totally unprofessional guys...
Better to have from station.
Ordered and paid for paneer but they supplied some tasteless potato sabji...
Please don't opt for this...
Totally useless and fraudsters...
It's very bad service as I had order food in the morning and they send me msg that u will recive ur food in jaisadi at 10.30am but till now we had not recived and not even they are reciving my call I had paid by online of Rs340/-never use this service
The client base which they have are truly unprofessional, they are not even able to provide food on time, and at the end they just said sorry to the customer.
This site fools people. Food never gets delivered. My family (elderly people and diabetic) had to survive on biscuits as the food which I ordered at travel khaana never arrived. There were no other options of ordering food elsewhere and the train pantry too had no food as most of it was pre-ordered.
Harrowing experience.
Do not prefer this site!
I have ordered food for my parents at Delhi station but the food is not delivered and i tried reaching customer care and they started giving non sense answers. I have experienced very bad service please don't book from this app
Recently, I planed a trip to Kerala, downloaded Travelkhna app ordered food from them. Food was delivered on time. Meal was delicious and healthy, I am very happy with Travelkhana service.
We were travelling by train ******* ( delhi-jaipur DD).
Forget the quality food, which is like what we feed to our cows. But, these guys cheated me. They gave me 1 packet; charged for 2. They gave me and fled like a thief.The curry was spilled in the packet leaving my family with no choice as there is no irctc service in this train. My family had to suffer because these cheats who just want to make money at any cost. BEWARE OF THESE MODERN DAYS THUGS. AN ABSOLUTE DISGUST.
Its worst food ever from Travelkhana.
Please improve your food quality. All picture are rosy but food is not at all good.
I ordered Jain thali of INR 199 from travelkhan at Itarsi junction. It was not worth of INR 199. In menu it was written a paneer, seasonal veg, raita 1 sweet and jeera rice. However there was not any seasonal veg.
I was traveling from Delhi to Pune, Train Number *******, I have ordered food and TravelKhana delivered the same at my seat.
What d pathetic services these guys r providing. Idiots u guys do not have sense how to pack food idiots dal rice was packed in a sticky polythene waste of money. You people don't have any rights to run any food plaza.
Please don't ever go to these guys. Pathetic food, horrible packing (idlis and dosas packed in newspaper)
I was travelling from yeswantpur to jasidih and I ordered paneer butter masala and butter naan at Kharagpur but I got plain tandoori roti instead of butter naan. The paneer butter masala was worst I had ever seen. I had to throw the whole food and sleep hungry
I ordered for dinner in train no *******.at Anantpur station on 27 th may 2017 in A1 coach aeat no 22. I had ordered for paneer and butter chicken combo.The rotisserie though it was mentioned as butter rotis were worst.It wad like chewing a hard elastic.It had to be thrown. The packing was also in very cheap polythene bags. They could have atleast used plastic dabba or sliver trays.The food was not even hot.In my so called butter chicken I got only one piece of bone chicken.The paneer gravy was okay. They show a discount of 50 in their ads. But I was given a discount of only 25 Rs. ALL IN ALL A MEDIOCRE MEAL PROVIDER
Kachra khana against rs. 185. I am very disappointed and do not order khana from travell khana. You will west your money
Answer: It's shit. Won't last many days. It was a huge mistake to order food on this site
Answer: Stop stealing people of their money. Have some courtesy to at least let them know that the food won't be delivered. We had to sleep hungry. This attitude won't take u ahead in life.
Searching for Delivery of Food in Trains or Train Food Service Visit us at TravelKhana! Online food order in train and just wait for fresh, hot food to arrive at your seat!