TravelKhana Reviews Summary
Travelkhana's reputation is heavily marred by recurring complaints regarding service reliability and customer support. Many customers report failed deliveries, lack of communication, and inadequate responses from customer service, often leaving travelers without food during journeys. Conversely, a minority of reviews highlight positive experiences, praising timely deliveries and food quality. This stark contrast indicates a critical inconsistency in service execution. Overall, while there are pockets of customer satisfaction, the predominant sentiment reflects significant dissatisfaction, urging the company to address operational shortcomings and enhance customer service effectiveness to restore trust.
This summary is generated by AI, based on text from customer reviews
Ordered food for a group of 20 people who had been traveling for 24 hours. They sent me a confirmation msg that the food will be delivered at the said station but the people never turned up we had to sleep hungry that night. They did not even have the courtesy to let us know that the delivery won't be possible. I was promised a refund within 5 working days but I have not received any refund till date. Please don't order from here. They are only here for the money. If u need proof please see the attached file
Meri travelling bahut acchi Rahi because travelkhana Ne bahut help Kari food quality and delivery bahut jyada fast hai and my experience of delivery boy is very better nice I given five star
Would have definitely given less than one star too. Had a patient on board and ordered 3 hours before (6:30 pm). Food was promised to be delivered by 9:30pm. But, order was not delivered. Called customer care atand was told that they can't deliver.
They expect patients to sleep hungry.
Your dessert is very bad quality dry n very hard in of rasgulla it's very dispointed. *******638 Pawan exp. 1. 10. 18
The platform is been providing all age group people on train with several choices that can suit them at nominal prices.
Good service provided by the travelkhana when I was in train. I order food from travelkhana it is delicious and tasty thanks travelkhana forgive me good food and delicious food thanks travelkhana again and again thanks travelkhana friends please order food from travelkhana if you are in trains and Travels
Travellers if you are ordering food from here for group of people sure the you will get the food on time but you will also get complementary food with that like ants, Mosquitoes and some others as well. Plz I would suggest never ever opt for travelkhana its better to take food from railway canteens.
They serve tasteless food
Totally worthless
And the staff solemly says that he wants extra money because he had delivered food
I ordered food from dis site fr d first tym n d experience was worst. I ordered 4tyms n paid online thrice and once through wallet and the final statement from them was, Ma'm apka order cancelled hai aur apko khana nahin chahiye. If theg have developed a site, there shud b complete information about orders and d status of d order. They ended up widout a resolution. I loat my money, time and efforts. Plz dnt get miaguided by this farzi site. COMPLETE FRAUDS
I ordered roti and pannier. Roti was made of maida and vanaspathi. Horrible. I would not recommend ordering food through this app. Not sure where the food comes from.
I have ordered two plates food & make payment online. However they delivered one plate food with less quantity & once asked from them then they send voucher instead of refund money.
No matter what you order, whatever you specify, they have no sense of responsibility. Even after ordering jain foods from only pure vegetarian restaurants, food delivered from mix kitchen and non-jain. On complaining you just get to hear a "SORRY" and a assurance of call back, which will never be done. People having restrictions of fooding, never trust these peoples. I had suffered it for more than 5-6 times
Food quality was horrible & quantity was less.Don't use these idiots website for food... Better to go for food offered in trains. Don't believe these idiots. They only know to mail n message.
I referred this app to my friend. N one day he ordered n didn't get food. Last day I travelled n that time I ordered food but I didn't got the food. I call customer care they even didn't pick my call. Today that shameless people call me n ask for feedback. N they told e my train was late that's y they didn't delivered. Thwt bloody idiots are not even informing me. I was Hungary. N that I had not any food. I ate biscuits.
I ordered the food for special meal of Rs. 188 and rs 19 for 1 extra roti at cooch behar station in which I have to get paneer subji one seasonal veg, dal, three route, rice and a sweet with one extra roti which I ordered. When I recvd food at cooch behar, boy was in very hurry he said every thing is in box I paid him Rs 220 including taxes. When I opened the box I found one dal, one seasonal veg, three roti and rice. No extra roti, no paneer sabji, no sweet was there, and the taste of food was worst. They taken extra money but not delevered the same which they promise to give. Plse never order food online from cooch behar station. Worst experience.
I was travelling in ******* on 9th of May 2018. I refused the food on offer from the Pantry people relying completely on these guys for breakfast as well as Lunch. I remained hungry right from morning till evening courtesy these guys who not even had the sensitivity to call me back and arrange food at some different location. This is worse professionalism.
Because of assurance with travel Khana I didn't take any lunch from my home and when piparia reached where my order have to be delivered noone came with food if you really want to remain hungry than u can opt for travel khana
Hi,
Its one of the worst service this people offer.
To start with initially they served food just before train left which didn't allowed us even see the food. Than post opening of the package we came to know that Roti's were burnt and even vegetable was Very spicy and hell lot of Oil. Post taking the matter with customer service team they said don't worry and our backend team will contact you and refund shall be initiated ( Never said to take photo). Now after 3-4 days they are saying that the food was good and eatable. Now they will decide weather food was good or not considering they were not there at that time.
I would recommend don't go with them instead go ahead with Travellersfood as they give better food and with very less rates.
Completely fraud company.
I wish there could be rating below 1 to be rated for them. I ordered one veg thali for my dad (Senior citizen) travelling for 26 hours. He was given half of the food. No chapatis at all. I really didn't expect this kind of service.
This is very useful app for travellers to order there food through online. This is helpful for me, really very good interface app
About the business
Searching for Delivery of Food in Trains or Train Food Service Visit us at TravelKhana! Online food order in train and just wait for fresh, hot food to arrive at your seat!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members