https://www.travelfx.co.uk has a rating of 2.1 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with https://www.travelfx.co.uk most frequently mention next day, bank account and customer service. https://www.travelfx.co.uk ranks 107th among Currency Trading sites.
Do not use, similar story to the people below. I placed an order on the 2nd of november and paid but apparantly it never showed on their accounts until after midday on monday the 5th of november. I had to cancel because the money would not have reached in time and they charged me £25 plus another £28 on a poor currency rate!
DO NOT USE!
I asked for proof that my money had arrived late and obviously they couldnt give it to me. Steve Luck was absolutely useless.
P. S they have no company base. Secret location in hertfordshire.
Now i know why!
Scam artists
PLEASE AVOID THIS WEBSITE AT ALL COST!
These people are crooks and very unprofessional! They have ruined my first holiday in 8 years by cancelling my order less than 24hours before I'm due to leave. To add to the insullt they tried to blame me for their mistakes claiming that because I was rude to staff their is nothing they can do for me. Newsflash I wasn't rude I went easy on them considering they made a huge $#*! up and left me upset and angry. They even had the cheek to tell they can't put the money back into my account and that I have to wait for cheque. Newflash a cheque isn't good enough! They have got £503.14 of my money! Do for godsake avoid this company for your mental health!
Answer: Fully agree this company is so unprofessional! They had me in tears
Answer: Hello, apologies for the delay in responding to this question. We have only just created a business account with sitejabber. We currently only offer Bank Transfer as there are additional payments with card and we are trying to keep our exchange rates low. We are however currently looking at integrating card payments into our business plan so we will keep everyone updated on that through our website and social media channels. We do not have a physical store which you can visit as we are an online only service. We use Royal Mail Special Delivery which is fully insured and a very reliable service. We hope you decide to order with us in the future. Regards, Travel FX
Answer: Hello, apologies for the delay in responding to this question. We have only just created a business account with sitejabber. We say to all of our customers to allow two full business days for delivery, however the majority of orders arrive much sooner. As soon as we dispatch your currency from our warehouse Royal Mail will deliver it by 1pm the next business day. We hope you decide to order with us in the future. Regards, Travel FX
Answer: Hello, apologies for the delay in responding to this question. We have only just created a business account with sitejabber. We say to all of our customers to allow two full business days for delivery, however the majority of orders arrive much sooner. As soon as we dispatch your currency from our warehouse Royal Mail will deliver it by 1pm the following business day. We hope you decide to order with us in the future. Regards, Travel FX
Answer: Be careful with bank transfers. They will receive your money and it will be confirmed in time BUT they may withhold giving you your currency unless you provide them with all your sensitive personal information e.g DoB, 3 months bank statements, work details etc. via unsecured email. Your decision ultimately if you want to provide because if you cancel they will charge a huge cancellation fee of something like 10%. Always best to use credit card with them.
Travel FX saves you money on all your travel money needs. We provide bank-beating exchange rates and excellent service whether you’re ordering travel money for your holidays, selling your leftover foreign currency or making an international money transfer.
Via our website you can:
• Buy travel money
• Sell leftover currency
• Transfer money internationally
You know your money is in safe hands as Travel FX is authorised and regulated by the Financial Conduct Authority for the provision of payment services.
We have recently updated our brand, website and services, check out our new site www.travelfx.co.uk and see how much you could save on your travel money services.