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North Dakota
13 reviews
29 helpful votes
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Brings Out My Inner Child
September 30, 2015

Love ToysRUs, and BabiesRUs as well. I love how there is a wide variety in the toys section and its always pretty well organized locally with the different themed isles. Love going in there, always a good experience.

Date of experience: September 30, 2015
California
11 reviews
30 helpful votes
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Order problem
January 16, 2017

I was on eBay and ordered a toy for my grandson. When I hit order, I noticed the address was wrong so right away I sent them a message to cancel the order so I could buy it again with the right shipping address. They said they can't cancel the order. I next sent a message to them to please change the shipping address (this was -5minutes after I placed the order) they said they can not change the shipping address. WTH!

Date of experience: January 15, 2017
Oklahoma
4 reviews
0 helpful votes
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Great service
December 31, 2015

Had gone to toy r us and the service i got from the store was great, i had gone there looking for a certain items and had a hard time finding it and ask for help and they were very helpful in every way, and i really appericate in every way and i am glad for all the help they have given me the help,

Date of experience: December 29, 2015
New York
3 reviews
2 helpful votes
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My nephew loving it.
April 24, 2015

I bought jumperoo for my little princess. I am so happy that she loved the jamperoo. It's feels great when I watch her having fun with the gift. Nice product with eye catching colors. Pretty happy with my purchase.

Date of experience: April 23, 2015
Michigan
16 reviews
53 helpful votes
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Amazing
August 28, 2018

The store is an amazing place to shop but sadly all the location around me have went out of bussiness. They have grrat prices on all of their products and they are my go to store for birthday and Christmas shopping.

Date of experience: August 27, 2018
Utah
16 reviews
13 helpful votes
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I ordered a gift card and it was never received. Maybe lost in the mail, I don't know. It was a nightmare trying to get a replacement or refund. They could not simply cancel the gift card and resend a new one. They promised me a refund but never sent it. I called 4 times and waited a month, finally I just did a chargeback because they simply would not refund me. Lady on the phone said her system did not work with the gift card system, so I would need to be transferred, blah blah, that circus show went on for a month and many calls. I never shopped at Toysrus since then.

Date of experience: September 19, 2017
California
1 review
0 helpful votes
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Do unto OTHERS Pappy and us kids love you we cant wait for teddies and whoopies Christmas trust legacy CUSTODIANS specian in toon viles interdictor seniors security safety fun and toy show thanks wr loves ya woopie theres the roller coasters got to go

Date of experience: September 18, 2020
Missouri
40 reviews
64 helpful votes
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I buy my baby shower gifts here because you get those one of a kind items for real good deals and the moms to be love them! You cannot go wrong at this place.

Date of experience: January 31, 2016
California
4 reviews
6 helpful votes
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My kid loves it
July 21, 2016

There's no better plan for him that visiting toys r us, we try to take him there twice a month for new items. I love the store as well, nice products and service.

Date of experience: July 21, 2016
Florida
23 reviews
22 helpful votes
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Has gotten crappy
February 25, 2016

This place has gotten increasingly bad to shop in over the past 10 years. I have quite a few nephews that I pick up toys from. It isn't fun to come here for anymore.

Date of experience: February 24, 2016
Canada
21 reviews
14 helpful votes
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They have some good deals like buy 1 get 1 half off, or free sometimes, other than that it seems that only a few people on the floor really know what their talking about.

Date of experience: July 12, 2016
Canada
2 reviews
3 helpful votes
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I placed an order, received a notice that it was shipped; weeks later, nothing. Now the order # doesn't match their records.

Date of experience: April 14, 2020
Germany
2 reviews
5 helpful votes
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Not just for kids!
November 10, 2018

Don't go here, especially not with your kids... You'll end up having too much fun and then your child will want everything there and it's hard to say no!

Date of experience: November 8, 2018
Missouri
10 reviews
27 helpful votes
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I order several items from babysrus and payed for expidited shipping but the items were late. I had to go to the baby shower with just a receipt. It was a bit embaressing but when the items did show up they were good quality. I will order earlier next time and forgo the expidited shipping cost.

Date of experience: February 4, 2015
Texas
14 reviews
17 helpful votes
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Nana's Go To
February 19, 2015

Shop and ship or pick up at the store.
When I am too busy to run around I let my fingers do the walking, such a great store anyway but terrific website.

Date of experience: February 19, 2015
Canada
3 reviews
8 helpful votes
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Mixed Up
February 8, 2016

I have ordered from them 3 times and each time I get a phone call telling me that they have mixed up something or other.
But in the end they some how get it all straight.

Date of experience: February 7, 2016
California
7 reviews
27 helpful votes
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I buy here a lot for my kids. Website is well organized and delivery is pretty fast. I've had to do returns a few times and they're really good with that!

Date of experience: March 24, 2017
North Carolina
3 reviews
5 helpful votes
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Okay
March 1, 2016

It is exceptible but toooooo high pricesWarmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.
Warmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.
Warmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.
Warmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.

Date of experience: March 1, 2016
Colorado
10 reviews
28 helpful votes
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Improving game selection
December 26, 2017

They have finally started to get more and better games in their stores and website. This is great because they always have some type of coupon or sale that applies to anything online. Happy customer!

Date of experience: December 25, 2017
New York
3 reviews
4 helpful votes
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Amazing service
April 7, 2016

I went to the store with my mom not knowing what we really want. This amazing salesperson came up to us and for like an hour helped us find the perfect gift for my brother. Thank you so much.

Date of experience: April 7, 2016

Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. ToysRus ranks 5th among Kids sites.

service
9
value
8
shipping
7
returns
9
quality
8