ToysRus

I am an adult but I love cruising through this stores, both real stores and web shops. Legos and nerf guns seems to be in abundance, much to my child-like joy. There is a great selection and quality products in Toys'R'Us, however sometimes the customer service lacks in politeness. This lacking is nowhere near some ''parents'' and their spoiled beyond reason ''kids'' and the overall disturbance they cause. When that happens, I escape the stores rather quickly, thus shopping online seems to be the best option.

Recently I purchased a chess set from Toys-R US. It sold with a 10% discount.
When I arrived home I opened the package and couldn't believe what I saw.
The chess board was severely damaged with cracks and punctures through the board.
I immediately called the store I bought it from but the phone rang for approximately 25 times before switching to a busy signal. When I took a closer look at the sales receipt I noticed it read "all sales final". There was no sign stating this by the chess set nor did the sales lady tell me before I purchased the item. I called my credit card company and put a claim on the purchase.

The selection is awesome for both toys r us and babies r us. The prices are fair if things are on sale. If they are not on sale, they are more on the expensive side.

The same thing goes with babies r us registry service. It is awesome that it has tonnes of selection. And it is also great that there are so many locations that makes it convenient for customers. However the registry itself is tedious to make. It took me hours to delete all the "preexisting" items on the registry. And the added shipping cost to items makes it unfriendly to the gift givers. The other catch is that when you want to return a few items you realize you don't need from the registry and do not have a gift receipt, they only give you credit for the lowest price it was at. And the promotion's in the u.s. are not viable in Canada. So if you were hoping to get your 10% off when you buy the rest of your registry, you are kidding yourself.

I have used Toys R Us in the past as I had a child and needed things such as clothing, diapers, toys, and we needed a buggy to carry the child in and all sorts of stuff. All the stuff they sold to us was always in good shape and if we needed to exchange something we were allowed to do so. They are a great store IMO. The store moved out of my town unfortunately so we have to go to another town if anything is wanted from them or order from online. At least there is that. I still like them though.
A satisfied customer

Their system errors out on the shipping address and now they cant cacel the order or correct the shipping address. What kind of company cant correct a shipping address or cancel an order?! Basically on out my money for the order and there is nothing they can do.
Hope someone at that random address likes the toys I bought them. Was supposed to go to a toy drive at work.
They deserve the bankruptcy they are going through. Good riddance.

I ordered 1 item from toysrus on Dec. 16 with 2 day free shipping. Two days later I got an email saying my order was delayed. Then on Dec. 20, I received an email claiming the item shipped with a tracking number. The tracking # turned out to be completely bogus as it was for an order that shipped to someone else in another state during the past summer. I then called toysrus and had to wait for an hour to talk to someone. They assured me they would credit my account. Then on Dec. 31 I receive another email from toysrus asking me to rate my item LEGO SPARKLING ICE CASTLE *******, which I never received. I decided to check my credit card statement. They billed my credit card for the item on Dec. 22, I think it was the same day I called, and they never credited my account. So, I had to call yet once again and still am not sure they have taken care of it. They wasted 2 hours of my time and no apology, NOTHING!

Great selection of toys for kids! Iiterally heaven for kids, and caters to almost everything a child could dream off - from barbie dolls to electric cars.

Ordered Items from them for Christmas. Now told Items on backorder and may not come until after Christmas. Called Customer Service, they are of no help and couldn't tell status of most items ordered. Credit card shows charges of $40 dollars over amount order was supposed to be! Whole operation at this retailer seems to be out of control, right hand doesn't know what the left hand is doing. I would recommend using other retailers and avoid ToyRus if possible. Sorry for being so negative, but they don't seem to have their act together.

Okay so we all have fond memories of ToysRUs... right? Well I ordered a powerwheels type of car a Fiat for my niece in blue. They sent the wrong color and I ended up with white. Her favorite color is blue, so this was upsetting to me. I called customer service and talked to them about it. The first person I talked to on the phone was very unhelpful and I demanded to speak to a manager. They promised to replace it in time for her birthday which is 10 days from now. I wish the person I had talked on the phone first was a nice and didn't have to talk to a manager to get it done. But at least it's done or I hope it is. We shall see. I'll still always shop at ToysRUS but probably not online anymore. I'll stick with going to the store so I can make sure I get what I want the first time around.

I had purchased the Toys R Us lego set a week ago & it took about 5 days for it to ship & come. This is one of a special edition that does not sell on lego's website or at any Toys R Us stores anymore, so I was happy to get this for $50. Even though I'm not sure if it was the owner's part or the UPS part for sort of ruining the lego box, I wasn't too happy to see the box in a non-mint condition (I keep all my lego boxes in mint condition). But overall, everything was alright.