TicketsOnSaleReviews 36,393

I will NEVER do business with this company AGAIN. Worst customer service! 3 days to get a hold is someone and then NO HELP

I bought tickets for Neil Gaiman. At the time, my brain questioned the very high fees but I did it anyway. The e-tickets just arrived. Two days before the show. I paid two and a half times the face value of the tickets and they are not even in my name. Use known ticket sellers like ticketmaster or stubhub, these folks are ticket "resellers" and I did not notice. I must admit I didn't read it all the way through please don't spend your hard earned money with these folks I'm sorry I did, it was a very expensive mistake for this pensioner.

If by chance anyone is still on the lookout for stray kids tickets message me I've got my 3 tickets for sale *******066

They message me a day before to tell me they could not fullfill my order and they tried to give me a replacement from far away. I had bought Floor tickets on row 6. They gave me an option row 46 in a different section. It broke my heart. Not only was I was having a bad week and was looking for this concert. I was so devastated and had to cancel.

Yikes - i almost bought tickets for the Miami city ballet at the Broward performing arts center through "Tickets on sale". I wanted to find tkts for the 5pm show on Sunday. I saw it was a resale site so I wanted to see what might be available via the theater or the ballet websites. Something was weird because when i looked on the theater and ballet websites, it shows no 5 pm show - only Saturday night and Sunday at 2. I therefore called the Miami city ballet today. THERE IS NO SHOW at 5 pm on Sunday. Tickets on Sale didn't even do their homework well. What a scam! Thank goodness I did not buy tickets.

TicketsOnsale is THE WORST! Avoid at all costs. To be honest, this is my once in a long time type review because I am so very disappointed. Pay more somewhere else to save talking the their customer service team. You will thank me for reading this. I paid for tickets, which I never received. I was told to accept through email, the email was never delivered. Told to check SPAM, promotions box, junk folder, in which a confirmation email was nonexistent. Eight calls, numerous online chats and six hours later in total, no tickets and no refund. I was unable to go to my event. Terrible customer service is an understatement. I contacted my Credit Card company to dispute charges, posted this review on multiple review sites and reported to BBB. TicketsOnsale is a middleman service who could care less of who you are. They connect you to 3rd Party sellers who could be scams and criminals. This company needs to be stopped and shut down. Customer service must be outsourced and have zero ability to refund, help or assist. Resolution is multiple 2-3 minute holds in hopes that you give up, hang up and stop calling. Another offer suggested that I sign into or download the following APPS; AXS, TicketMaster, SeatGeek and other potential legitimate services in hopes to find my tickets. I felt that each call provided another entirely different creative option to hopefully discover the tickets I purchased. 8 calls with 8 magical suggestions which did not work. Complete joke. After the fact, all posted reviews are bots, paid ratings and fake. Reality is F rating with BBB, falsely posted client ratings, false money back guarantee, false 100% customer satisfaction, I could go on and on. I hope whoever reads this spreads this message like wildfire. Do not buy from this company.

Husband tried to surprise me with Hamilton tickets. He spent WAY more than I would agreed to pay and then 2 days before the show the event changed from 8p to 2p. They wouldn't give us a refund when we couldn't book the babysitter. Buy at your own risk. Never again for me.

They will sell you the tickets four times the real price. Once you found it, they won't do anything but write your name down and marked.

They overcharge for tickets which they don't deliver and then try to enroll you on automatic PayPal payments

What the company does is purchase tickets from box offices and mark up ticket prices $200 or more from the original price and sell the tickets. It's unbelievable. Refusing to give a refund.
They have terrible customer service.
Just go directly to Box offices and purchase tickets from them. NEVER from TicketOnSale

Bought tickets before Christmas as a Christmas gift for my daughter. Tickets did not show up till April the day of the concert.

Could not get a response by phone call, email or online chat. Would not let me talk to supervisor.

I'm sure they only sold me the tickets when they couldn't get a higher price.

Tickets sent so late unable to attend concert.

DON'T BUY TICKETS THROUGH THIS COMPANY. THEY ARE SCAMMERS!
RUINED MY CONCERT EXPERIENCE. THEY AAID TO PICK UP TICKETS AT THE BOX OFFICE ON THE NIGHT OF THE EVENT. I GOT THERE AND THE TICKETS WERE NOT THERE! WORST EXPERIENCE EVER!
SCAMMER PIECES OF $#*!!

Easy to book but this stuff AT the end is unnecessary & im not putting our pic on thus. YES WE ALREADY RECEIVED OUR TICKETS

My husband and I purchased tickets to the Billy Joel concert in Jacksonville, FL. The process to purchase tickets was easy.

Tickets on sale is a horrible company. They only Rectify any problems two hours before the concert. Any Charities that they have are not honored. They have a covid guarantee they do not honor it they have a problem guarantee they do not honor it. Very piss-poor company

Purchased 6 tickets for Jo Koy 6 months ago. Found out today, the day of the event, the seller doesn't have 6 in the section we paid for so we had to move 3 tickets to a different section with a minimal refund. They are keeping approximately $925 for this change even though it was their fault! They had 6 months to make sure they had our tickets and still couldn't figure it out, and our one purchase involved 3 seller/resellers. What in the actual ****?!?! This was supposed to be a fun company event that has turned into a giant migraine. Shame on these people for taking advantage of consumers simply wanting to enjoy themselves at an event of their choosing. Terrible people!

I am at a complete loss for how this company has any 2+ star reviews. They are probably all lies just like ticketsonsale is.

Bought two tickets for Guardians opener it was canceled Called and after an hour talked to a real person. Told him to cancel order. Said ok. Month later got e mail on guardians letter head to accept tickets, long story short ended up calling baseball club told me I had bought 20 tickets on my account! I don't even have an account. There investigating today I got email from the ticket agency saying my tickets were switched to Oct 3. Waste of 300 dollars fo tickets I can get for 15 dollars next call BBB.

Was told I was sent my tickets, which I never was. Then told they were resent, also false. Then told they weren't available yet. They are a scam and have no confidence in their legitimacy or their service. Their service fee is ridiculous. Disputing charge, seeking legal counsel, and please DO NOT EVER USE! They ruined my event for my 13 year old. THE WORST.