Thumbtack

I was a thumbtack pro and had over 25 5 star reviews and not a smidgeon less. They deleted my account because of an altercation I got into with my brother in law over 10 years ago. They never sent me my money back of all the credits I had on their site. Plus, they always fabricate ways to charge people more credits than they should. One day it's 4 credits, 2 credits the next time. And they partner with low ball competitors that use up all your credits in order for you to buy more. Stay away!

Thumbtack charges you for "leads" but these leads never respond, no matter how fast you respond. Try to talk to there customer service? Nope. They won't refund you a penny. If I had to guess, they mix in real customers with there own bots/employees who pose as real people, thats why dont respond.

For example:
If I'm promoting myself for $100/week and am promised 5-10 leads, when those leads don't show, they send fake users to "contact" you, but never respond.

The way I know they are faking it is every customer that doesn't respond asks the same question, "Whats your availability"?

It appears that Im experiencing what many Pros are with the Thumbtack bidding process. Former payment models were a good and valuable method to obtain new clients. With the new blind cost to bid a job, the bidder does NOT know the fee until after the bid is submitted and the bill arrives. The most information a business person can obtain is a range of potential rates.

Customer service has not been helpful in addressing this situation. If a client responds to my bid in any way I am charged. It is an untenable model! While Thumbtack used to be beneficial and responsive, it has gone totally downhill from a Pros perspective. The positive reviews on this site seem largely to be from the customer perspective. Sad!

The new system that thumb tack has implemented since November Has made it impossible for vendors to follow up with clients Contacts send you messages of the climb would like to hear from you but you have no way of Responding. After talking to customer service several times it's clear that thumb tack is in chaos and until the system is corrected or it goes back to the old system when they 1st started I am staying away from thumbtack.

The project was a non-typical home addition. As the contractor, Dan Barrett shared his years of experience when recommending project plan alterations that improved the original design plans. Throughout the entire process, the construction site was cleaned up at the end of each day and materials were kept covered and protected from the weather.
Along with a team of skilled craftsmen, the full use of quality materials and solid attention to detail resulted in a very strong and beautiful finish.
Barrett Custom Carpentry provided professional workmanship, continuous communication with the client and their prompt and polite service provided a pleasurable experience
Barrett Custom Carpentry is an ideal contractor to work with.

This company, by far, is the worst lead generation. They are so cheap that they don't even have a live person responding to your concerns. I have given them over $5000 so far, and they deactivated my account by mistake, and it has been two weeks. After many emails and sending help on their web site, still no news. I lost all my contact, and leads.

This place is a scam and send you fake leads so be careful. How you gonna charge me $72 for a lead that I responded to promptly and the supposed customer answers back with "thank you for the prompt response but my better half has it taken care of." I didn't even try to give her prices or anything my response was "I could come on any day that she requested" and got that answer back. That is a bogus lead and it isn't the first time they charged me for stuff like that for sure a rip off. Don't even bother with it the leads you do get are weak.

Signed up, 4,5 days later started getting leads, I was excited and started replying. That mistake cost me almost $1000, leads never replied, ever. I reached out for a reimbursement and to close my account. Shut down from the get go, because I replied to the leads. Almost $1000 later in credit card charges. Please don't make the same mistake I did. Look into what you are signing up for before you reply to any leads. Worst experience of my life with a company, horrible reimbursement policy, basically non existent. If the service they provide is not for you. Welp you are out of luck my man you can't get your money back. In my desperation for work I made a huge mistake. Just please watch out and understand how it all works before signing up. Better yet, find a cheaper option.

Tried them out for 2 weeks and very very disappointed in the way they conduct business. They automatically charge you in the settings if you are set up in your specialized field. Had no replies back from potential customers and can't believe they still charge you for a service like this that they don't bring you alot of solid leads. Even had a girl last week contact me to ask if I could set a $300 limit to use for marketing at their discretion and basically take your money at their convenience. No thank you I'm done! I will be surprised if they are around in another years time. If you try out the service basically you will spend $70 -100 right away and a very little return on your investment. Spend marketing dollars else where please. Best advice ever.

I have been with Thumbtack as a Pro for about 3 years now. I have seen an all out effort to maximize their profit and take away money from pros as each year goes by. I just now was denied a refund for a duplicate lead because they said too much time passed between each inquiry. So I paid twice for the same lady, same phone number. Lead prices have gone up, refund policies are so strict that it's a miracle when you receive one. Thumbtack highly suggests to customers that they reach out to multiple pros, without letting the customer know that each pro they reach out to will be paying a non refundable fee whether they choose that pro or not. Thumbtack has become ruthlessly greedy and this is agreed by every pro I have spoken with. This will lead to their detriment and hopefully will be addressed in one of their corporate meetings. You can clearly see there is an issue by all of the 1 star reviews on this website!

I have never been more disappointed with a company than Thumbtack. They force you to buy $25 worth of credits to participate and explain their advertise their "refund" policy as giving you any credits back if the receiver does not review your quote in 48 hours. Nothing about refunding the actual money is advertised anywhere! Want to ask customer service for help? They will cite you provision from a long document and inform you why they cannot help. Then ask over and over again if they can help. Poor customer service, poor company. Don't waste your time or money.

Gave you plenty of occasions to fix the lie you let a client (probably a scammer or fake account) tell about my business.

He said he "hired" me, and he never did, but you show me under his name as "hired by him" that is not true and consequentially he was able to review me one start when I never had any interaction with him other than telling him I don't do his type of job

Not only you made me automatically pay for his lead! So I spent 30$ a fake person to get insulted? And I spent 1 hour with your customer service to be told it was okey he can lie about me I need to answer him, and they didn't want to delete the fake review (nor give me back the money obviously, but that is their standard business)