Thumbtack

Asked for quotes on carpet installation. Talked to 3 vendors. Decided on local guy who shall remain nameless. All seemed great till communication stopped, was very detailed about what I wanted in Thumbtack request and when he came to house and he told me no problem and he had all these connections he had for great carpet pricing, etc. we even discussed future work I wanted done! Then had trouble getting return calls, a contract, then no calls returned at all! Been 6 weeks since last contact and in meantime I went with someone not on Thumbtack and walls are painted, carpet is done and I'm happy as hell it turned out this way. HE will get more work in spring from me and family members! You get what you pay for and not every responding vendor is NOT who he seems to be. No offense to the honest ones!

I joined tt about a year ago with high hopes of making new business connections. What I found was about %2 return in my $ investment. This site is great for consumers. However they knowingly represent customers and ignore input from service providers. Half of thier "requests" are fake. Out of a few hundred dollars I bought in points I may have broke even. I almost never get even a call back for more info on requests. Let alone a chance to work for customers. It's a great Racket for the owners of this company to prey on honest small business owners

Been a pro for 2 years. Thumbtack is a ferocious greedy business, that will help you get going when times are good. But as the economy slows down while expenses continue to rise, your competitors get frustrated they're not getting leads and start looking at their competitors. Then your competitors send fake leads themselves thinking if they send enough, you won't be able to afford staying on thumbtack.

Thumbtack is well aware of this practice and somehow claims that by asking customers for a phone number, and not even verifying the number, the leads are DEFINITELY real, even though in reality, they're just competitors. They don't care though since they have your credit card and will charge it at their own discretion.

When times are good, thumbtack gives new pros a chance. But when times get hard, so does affording to use it for leads.

I was looking for a handyman. I have several rentals and needed one or 2 handymen to take care of my properties. When you go in and type what you want you do get responses but I think are automatic. I think the people that go on thumbtack can't get any other work. It's obvious that they don't vet the people which would help out a great deal. I actually met up with one contractor and he seemed ok but when I called his references they said he doesn't complete his work. Also, the first time I tried to call/text him, his phone was disconnected.

I'll never use them again.

I cant say enough good things about this company. The cost was reasonable and the job was done swiftly as promised. They did a totally professional job, working long hours to complete my project. When finished they cleaned up after themselves and left me with a beautiful backyard. Since moving to GA 4 years ago, I have struggled to find honest, professional workers for my many projects so finding Victors Landscapes and Tree Service has been an absolute blessing. Could not be happier with the job they have done and look forward to our next project!

Met Jonathan and Lily yesterday for the first time and I was impressed with the fine, through quality of their work. Just as important is the fact that I felt extremely comfortable having them in my home. They're hard working, highly efficient and I feel so lucky to have found them - (there have been more than a few disappointments) that we're now signed up for recurring appointments and I'll be looking forward to their house cleaning visits instead of dreading them.

I did not use thumbtack to find our new permanent tree contractor Top Notch Tree Experts. But I surly will be using your site to find any services I'll ever need in the future. Brian and his crew amazingly removed 19 of the. Largest oaks and maples in our area all the trees were inaccessible by bucket trucks it didn't hinder how.he approached the removals and I've never seen anyone so confident in the air in my life. Great job Top Notch Tree Experts and you have one check of a pro on your site thumbtack. New customer from today forward

I am a small business owner, and I have no issue paying for leads, however I was being $20 + per lead for customers that were in California and other places, I am based in Tennessee. I literally never recieved a single reply from any customers, after spending $50 on 2 direct leads and countless opportunities where I reached out to customers. I think this might work for handyman or someone doing some kind of side hustle, without a legit "business". But as a business owner, your money is better spent boosting ads on google/socials/etc.

This company is a joke. They make money off of businesses by providing a website in which consumers, some possibly serious but most not and just window shopping, can request quotes from a business for the type of service they need. Here's where the problem come in. The business have to purchase tokens in order to submit a request with the average for each token being $1.37 each and the average quote costing 5 tokens for consumers you are likely never to hear from. My company who has over 60 5 star ratings on two different websites quoted a price less than 2/3 less than my cities average prices and received no response. Apparently, I am not the only one concerned about if the quoted submitted are fake. If this company would require both consumer and business pay to submit it would be more beneficial for both parties to show their level of commitment.

I've used Thumbtack for almost 5 years. It helped me build my business I. The beginning, I won't lie. Now, however, I am charged up to $47 for each lead, even if the lead never follows up or is requesting a ridiculously low price. In addition, I agree with the hundreds, if not thousands, of people regarding fake leads. I've gotten random messages from leads that are WORD FOR WORD identical to each other, and of course, after the first message silence from the other end of these "leads".
Thumbtack is making me broke with all this crap. There needs to be an internal investigation in my honest opinion.

I contacted pastor Bob Thurman via thumb tack over 2 weeks ago, to perform a quick, simple wedding ceremony at our home in Burlington NC. I told him we wanted to get married at 0700 hrs, a sunrise wedding. This gentleman was at our home at 10 til 7:00, ready to go, and it was 13 degrees! Lol! He brought 2 wedding vow types, which really impressed us both. He drove approx 1 1/2 hrs one way to perform our service! We very highly recommend Bob to anyone else that might need his services!

Tried thumbtack over a 4 month period ( as pro) carpet cleaning. Very disappointed to say the least. Fraud charges on my Credit Card. Fake leads. ( approximate 78%) fake. Customer service some of the worst I've ever seen. Had a client go crazy on one of my Carpet clean team members. Customer called thumb tack and lied. Next thing i know thumb tack charges my CC over 400$ and NO customer service. They ( thumbtack) kept our $ in the name of violating policy. NO policy was violated. These guys are fraudulent and highly recommend any pros to steer clear.

The concept is brilliant and the website looks great, but in reality- they do not check the background, licenses and qualifications of the service providers. Some people present themselves as professionals, do shoddy work, cause damage, rip off and disappear. They don't even check if the business really exists. Thumbtack takes no responsibility for that. They also have a class action law suit waiver. I would stay away from that website, better check reviews on real business on Yelp.