Thumbtack

They charge 5 contractors for the same lead. How is this legal? I'm going to sue them
They are fraud rip offs do not use. It's a shame

I had an appointment yesterday with a company Atikoom, LLC. Thy didn't come, didn't call, didn't email. Very unprofessional and inconsiderate as I planned my work day around them coming to work on my computer. I won't use this service again. I hate waiting for Geek Squad at Best Buy, but at least they're there.

Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.

They steal your money. The client sends you a message and they already take 35 dollars from your card. This company should be closed. Absurd! You pay to receive messages from potential clients who have the right to write up to 5 professional messages. Imagine how much they don't earn per person if they don't close the business. Absurd!

A complete scam, all they do is charge, most of the clients do not exist, everything is perfectly set up so that you cannot complain. I do not recommend them at all. They are a mockery of professionals who are trying hard to start their business.

I've been with them for 7 years gone down hill just charge me $63.89 for a job to rake leaves which I would charge customers $100.00 to do plus I have to pay my employees and gas and disposal costs I would loose $

To Whom It May Concern,

I am writing to formally lodge a complaint about Thumbtack, a platform that claims to connect professionals with potential clients. Unfortunately, my experience has been far from transparent or ethical, and I believe it is important to bring these deceptive practices to light to protect others from falling victim.

I signed up for a professional profile on Thumbtack's platform, under the impression that it was a straightforward service where I could choose whether or not to pursue leads. At no point during the sign-up process or subsequent usage was I made aware that Thumbtack would charge me arbitrarily for leads without my explicit consent or approval.

Here are the specific issues I have encountered:

Unauthorized Charges for Leads: Thumbtack charged my account for leads without providing adequate notice or seeking my approval. These charges were not only unexpected but also exorbitant in some cases, making them financially burdensome.

Lack of Transparency: The platform's billing practices are not clearly disclosed. Thumbtack did not sufficiently explain that charges for leads would occur automatically, nor did it provide me with a clear mechanism to opt in or out of such charges.

Irrelevant or Unresponsive Leads: Many of the leads I was charged for were irrelevant to my services or unresponsive, rendering these charges completely unjustified. Thumbtack's quality control over leads appears to be lacking, yet they continue to bill professionals indiscriminately.

Difficult Refund Process: When I attempted to dispute these charges and request a refund, I was met with resistance and an opaque process that made resolution nearly impossible. Thumbtack's refusal to address valid complaints shows a lack of accountability.

I believe Thumbtack's practices are misleading and exploitative. Charging professionals arbitrarily without clear consent undermines trust and damages the reputation of the platform. Additionally, these practices may violate fair business and consumer protection laws.

I urge others to be extremely cautious before using Thumbtack, and I recommend regulatory bodies take a closer look at the company's practices to ensure compliance with consumer rights. No professional should be subjected to unexpected financial penalties for services they did not knowingly or willingly agree to.

Thumbtack needs to take immediate steps to improve transparency, provide clear opt-in/opt-out options for charges, and ensure a fair and reasonable refund process. Until these changes are made, I strongly advise others to stay away from this platform.

They charge for every "lead" they give you. 90% of the "leads" are fake and are probably created by their own bots. It's a total scam, and customer service is practically nonexistent! They are charging more for leads than the revenue you will get. For example $68.00 for a fake lead that might have netted a total of $390.00 if it were real.
It's a total scam!

I was charged a few weeks ago and I immediately logged in and closed my account and reached out to support to ask how to request a refund. I was told the only way to request a refund was to reactivate the account. I reactivated the account and requested a refund and asked them to close my account and not to charge me again. The refund request was denied (surprise surprise) and I was charged again because my account was active. I logged back into my account and deactivated the account (again). I called and asked why I keep getting charged and they said you have to reactivate your account in order to request a refund. Complete scam! Do NOT do business with this company. Also, the only way to view the receipts from their fraudulent charges is to reactivate your account, which I will not do because they will charge me again.

The seller kept messaging me at 10:00 p.m. demanding that I hop on a video chat after I told him I'm going to sleep. I asked if he read my text saying that I'm going to sleep but he didn't answer so I told him to read my text at which point he sent me this. What an $#*!, both him and thumbtack who did nothing to help me.

Thumbtack is now a total a scam. In 2018 they only charged $5 per lead and helped me get my small business off the ground. They have made so many changes without explanation, and now they charge $35 a person that just sends you a message, regardless of if they respond to you or not. Also, whenever a customer changes their preferences and want something that you don't offer mid conversation, Thumbtack will not refund you even though their policy says this qualifies for a refund. When a customer is discriminating against workers I have to offer them, they no longer refund for that. They don't tell you how much leads are going to be or even how it works, they make you feel like you are going to be offered support or treated fairly if you are a "top pro" but they harass you and make you jump through hoops to get back money for leads that do not match your preferences, despite saying we are owed that as hard working "top pros."

I was longtime customer with Thumbtack. They used to be decent. I don't recommend customer or contractor to do any business with them. I am an air-conditioning contractor and they got too big for their britches. They just wanna rip you off. You can definitely say I am finished with tI was longtime customer with Thumbtack. They used to be decent. I don't recommend customer or contractor to do any business with them. I am a air-conditioning contractor and they got too big for their britches. They just wanna rip you off. You can definitely say I am finished with them Permanently

As a photographer, I have profited off Thumbtack and they have allowed me to make great relationships with ongoing clients I, but there have been several times that I have reached out immediately to a potential client who has selected me, but the experience gave me concerns with the legitimacy of the client & their request. The experience ranges from a non-response despite being the first to contact them and even weeks later my messages were never read, to giving illogical reasons to not accept the job (they didn't realize the set price was up to their discretion not mine), to being an automated sales prompt when I called the provided number, most of which Thumbtack refused to understand and refund me on.

That said I'm not spiteful towards the company, I simply want newcomers to be fully aware of what you are getting with Thumbtack.

The biggest problem with Thumbtack is that they do not make it evident to those hiring, how it costs workers $20-$200 for just selecting them as a possible choice. This allows window shoppers to unknowingly set workers back an entire days worth of work.

I have been fortunate from thumbtack but that is not worth their seemingly bankrupt ethics in how they do business.

Charge for leads that are unresponsive or don't even look at messages. No way to validate leads are legitimate, even received some with identical information from different cities and states. Customer service cares very little about the pros on their platform. Is a falsely promoting those who pay more versus those who actually perform, allows for false or fake reviews, and does not inform customers that every pro they inquire with will be charged but instead promote it as a free web site. Company is a scam that prays on entrepreneurs and small businesses.

Terrible service. Gets your card number, charges you for garbage and then hides behind small print of the Terms & Conditions. No response to calls, emails, etc.
Don't do business with them.
You have been warned.

Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Evidently there are many dissatisfied customers. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. Not only was repairman unqualified, he was also dishonest. I learned an expensive lesson and will never use Thumbtack again!

If you don't accept the overpriced automatic leads you won't have a chance of getting a job as one of their pros. Horrendous customer service and plenty of ghost gigs meant to fuel themselves on your dime. If you'll take a look at the screenshot provided those are just 5 quotes out of 11 sent since new years. Only 1 was able to see my quote and respond. The information above in red is indicating that I did not want to automatically pay for all the leads they want to send my way. Which hides my services from everyone but I'm still able to reach them on my own as they put it (screenshot provided). It's a scam and you should stay away.

Unfair & deceptive advertising and billing practices from Thumbtack constantly. If you read all the recurring comments by Pros- you will see very negative reviews on Thumbtack all over the internet. They auto bill you for bogus leads, and often dont even match the preferences- so you pay more for leads than the business you get. Then they decline all requests for refund even if you send them proof. TOTAL RIP OFF! Their lack of professionalism, and ethics will no doubt lead to more unhappy clients leaving the platform & will be the basis for a successful class action lawsuit. Any lawyers out there to represent us Pros trying to make an honest living?