thredUP

After placing my order on June 5,2024 the order shipped on June 9,2024. The tracking hasn't updated since June 14,2024 and today is June 22,2024. I reached out to customer service via chat on June 20 and after waiting over 45 minutes to get to talk with someone, was told she would email FedEx and email me when there was an update. She emailed me today and said she was still working on it and to please let her know if it was received. I told her that FedEx has given me four different scheduled delivery dates at this point and the tracking status still hasn't updated and asked if I could please be refunded. I was told it has to be seven BUSINESS days without tracking updating before they will help in that regard. So to ThredUp it's okay to spend hundreds of dollars, their chosen shipping company to not come close to delivering by ThredUp's estimated delivery date, the delivery company to then not update tracking for at least six business days, and THEN you can reach out and expect a refund. All other companies I have dealt with that had tracking not update for over a week, which hasn't happened often, were willing to help and refund the money so I could place another order or not risk being out that much money. After this I will never order from ThredUp again. I know some people think they treat buyers better than sellers, but that's not true in my experience. I would not recommend anyone do business with them.

This company is a totally fraudulent SCAM. The clean out program? It's shady, it's unethical, it's downright STEALING.

I sent in a few items with their free kit. A BRAND new with tags dress from Coach (listed or like $10?) and a few other items I felt should have been listed for more...

I also sent in a shirt I had bought from Marshalls (I googled it after this whole situation) and they listed the shirt for $300 but were "discounting" it for $50 (it hasn't sold yet but now it's down to $38...)

The whole situation is sketchy. Don't trust them. And save your time. Just donate the clothes or sell on Ebay...

I will NEVER use this ripoff place again. Not only are they offering literally pennies for beautiful clothes, I'll never even see one of those pennies. Biggest regret EVER trusting them!

My ThredUp payout after selling 20+ items -- including quality brands like Ann Taylor, Banana Republic, White Houes Black Market, and J. Crew -- was a whopping $1.56, and it took nearly half a YEAR for them to process these donations. (I won't call them sales, because it's essentially a donation.) You can see in the photos how much money these items were sold for versus how much I received in payout too. What a silly waste of my time and effort. I would have been better off just donating them to a women's shelter or taking them to a local Goodwill so that my donations could have at least helped someone in need rather than someone in greed. How is this business still a business?

I used to quite a bit of clothes to thredup. I stopped for awhile because it was starting to not be worth it. It had been awhile so I thought I'd try again. Out of 5 bags, I have made more than their 15$ fee on like 3 of them and just barely over 15$. They accepted a lot but the pay out is so so so so low. I've also seen that they won't pay you anything for some mall brands even though they'll happily accept them. Don't even bother honestly. I was trying to make extra money but I'll probably end up having to pay them just to cover the high fees.

Do not use this online clothing store if you want anything delivered less then 4 weeks. Poor customer service where they completely lie to your face that their behind and lie about the process should take 3 to 5 business days even though your package has been in transit for 3 weeks already!

Absolutely horrific business practices now. Previously consigned with them years ago and had problems but nothing like this, you'd be lucky to make 5%-10% of your items worth. Please just go to your local consignment shop. It takes over a month for them to even look at your items and they no longer offer a way of reclaiming them if you've changed your mind. There are so many better options than them.

I paid for a simple skirt for my bg. No tracking no support, no product, no response! Please avoid this vendor at all cost, as you will just loose your money! Scan business, but look forward to joining one of the several hundred lawsuits against this company

First, there is no way to contact this company to check status of an order. No number found anywhere. I finally placed my first order since I had some credits. However, it's been 16 days and they are stating that the purse was delivered. I'm home pretty much all day and I never received it.

Also, I sent them a very large bad of clothes, etc. and never got credit for them. The only thing that did work was taking my clothes to the actual store. However, I didn't make much money on the 30+ items they kept. The offered like 1 or 2 dollars on designer clothes. I was disappointed but it was better than nothing.

I would have felt a whole lot better if I had donated them as well cause I only made $. 50 from the app and is said to only be getting $31 after Sending in 17 items I had no idea they would take most of the money they had placed on the items after sales. It's such a waste of time, I wish there was an option for no star. KMT, judgment day is coming for all you scammers out there rubbish. My evidence is attached so y'all can see they price them for a lot and send u pennies. This is bulls***.

I wish I would've found these reviews before sending my bag of clothes in! Out of my bag only 5 items were being sold and the rest were not acceptable! I had some Stride Rite shoes that were in great condition and were not even up to their so called standards! What's worse is I am unable to get someone to communicate with me on my bag! I will never use this company ever again! I wish there was a lawsuit against like another post mentioned. Please do not send your clothes in!

I sent them 6 articles of clothing, only 4 were displayed on their site (I have no idea where the other 2 other items vanished too). The 4 items displayed were sold, yet I never received reimbursement (which is pennies on the dollar). This has been since January 2023. There is no customer service #, just an email which they never respond to. I had to file a complaint with the Better Business Bureau. Run…don't walk away from these scammers!

Very complicated to navigate their site. Seller sent a damaged item and if I want my money back I would have to pay TU 11 dollars for a return label. That's just a huge rip off. Delete their app and never use them again. Stick with EBay.

It's unfortunate but this company has absolutely no one available for customer service. Packages have been lost in the mail and I've lost my money (almost $100). I've emailed, spoken to the shipping company that they use, which they state they will contact ThredUP. My clean up bag took 3 years for them to go through and post. Things have definitely changed with this company. It's a shame as I've referred over 30 people to this company. I do not want this to happen to them or anyone else so I will make them all aware.