thredUP

I had a credit in my account because I had been waiting over a year for another clean out bag to be posted. I just went to check and all of my money (credit) was gone. They said in chat that it rolls into a gift card. Complete fraud. I was never contacted that this was even a possibility. They still have not posted had my last clean out bag that I paid to receive from well over a year ago. Do not trust them.

I've sent in bags several times- and always with high-quality clothing that has some value. I have never once received a confirmation email that my goods were received, reviewed, or sold. When I've checked the site I see they have in fact sold my items, and that I should have received a dollar amount/credit, yet only once in 5 years have I found this on my account. The system they use, of eagerly taking bags of clothing and then mysteriously never notifying customers that 1. They ever received the bag 2. That they sold it and for how much, and 3. What that sale translates into (dollars, credits?) seems unethical. As a public company I'm confused how they get away with this model.

I recently place an order for 4 items. Shipping was costly and super slow. It was not refunded when I returned the items. The clothing should have gone to a thrift store. There was a hole in one item and all of them smelled old, were faded and stretched out or had shrunk in the case of a cotton/cashmere dress. After multiple attempts and time taken to contact them NO ONE ever responded. This is the worst experience I have ever had shopping online. They only have "form" responses and "did they help"? NO was my answer. They should add "tough luck" to the form when they blow you off.

Do not use thredup to sell your items. Sent my box in May 2022, they claim it takes up to 8 weeks to process, but nothing has been listed to this date (October 2022). I've bought a few things from them, pretty hit or miss, but the description they post is definitely not always accurate. I may consider buying from them again, but will never send another box for them to sell for me.

False listings of items and their condition, material and wear

Stealing from Goodwill and Sal Val which use the funds from sales for the community. The items bought literally were from there or the bins you see in the parking lots that say that they are -for profit-.

They stink to high heaven of perfume and dirty socks. They do not resemble the photos.

This business is a scam LIke so many online

Sick

Before I even downloaded this app. I read the reviews. Thanks to reviews I will NOT be wasting my time, either! I have read about many customers who purchased items that were supposed to be "like new" disappointed, and how the customer service "team" is horrible and doesn't return your messages or calls.
Doesn't surprise me!
It is also a waste of time I read of trying to sell anything and make any money. As if you don't make squats, you THEN have to pay to have them sent back.
Sounds like a shoddy horrible"company"! I trust the reviews, and hopefully others will read them before proceeding as well.

I ordered several items, including a Free People sweatshirt. What I received was a brand called We The Free +, obviously cheaply made clothes. One of them was a supposedly new clothes with a tag, and it did have a tag but no price tag. No suggested retail price either. I have no way of knowing the true value of the clothes even after receiving it. I had to laugh since I knew this could happen after I read so many other reviews with similar complaints, though I read them only after I had placed the order. I feel they were falsely advertised (false brand, missing info) and I suspect their original value (or price) is probably a lot less than what I paid as well, feeling the textile, design, and make. I deleted my account right after I checked the items. What an expensive lesson it was for me. I recommend everyone read the reviews thoroughly before doing any business with this company.

Basically, it's a scam. Any business that refuses to give you a refund, or makes the refund process a nightmare, to your original purchase method without extra charges is not a decent one. They have a horrible customer service. I attached to this review what the representative said. It's confusing on purpose to get you tired so you say "it's OK, whatever". But I won't say that and I won't stop until they give me my money back.

I have made multiple purchases from this company, and for the most part it has been good. The last purchase that I made, nothing fit. My size has not changed but all the items I ordered seem to have come in midget size. I go to do a return, and it is completely unreasonable. Even If I pay my own postage for the return, they are still deducting 1.99 per item and charging a restocking fee. Please read the return policy BEFORE buying anything from this company or you will be stuck with crap you can't wear. I feel completely ripped off. I will not shop with them again. I also have to backtrack and let the many people that I have recommended this business to, know that it's a rip off.

A couple of years before the Pandemic, I cleaned out my closet and finally packed up a bunch of modest and high-end clothes to sell with ThredUp. I wound up earning a lame credit. I believed that I would get paid for my clothes. Fast forward to the present...I purchased four pairs of pants off of their site. I received them 2 days ago. The fit and style (which you really can't decipher from their bizarre white background & photographed on ill-fitting-mannequin-body-parts photos) are awful. I went back on their site to initiate a return and, low and behold, they charge a return fee for every item. The descriptions of the clothes are inadequate. I have pants I can't or won't wear and ThredUp makes it too difficult to return the items. I find their business practices deplorable.

Sent my bag of summer items in at the end of July. It is December 18 and the bag still has not been checked in. I had no idea I was selling items for the summer to sell next summer. Their customer service is inexcusable. I have asked for my bag to be returned to me after 4 1/2 months. I still have not received it. I have lost money on being able to sell these items locally, I'm super frustrated. Their business model is very poor. I don't understand what happened with them. Please do not use. Save yourself some frustration.

I purchased 5 pair of brand name shorts. The only one which I can wear has bleach dots on it and rust wear at the hem. It will cost me more to return them than I paid for them. $3.99 each item return fee plus $10.99 if I want one of their return labels. Give this site a pass!

I ordered over 20 items from them got charged for all the items only to finally after what seemed like forever wait received only 4 of the actual items I ordered. I tried to contact them but only was able to do so online there's no way to actually talk to anyone and was told they would investigate. What does that actually mean? If I'm a new customer and this is my 1st experience with this company you would think they would want to rectify the situation immediately not put me on some run around hold. I've never experienced this with any other company in my life when it comes to buying online which is the new way of shopping. I vow to make sure I write my review as many times as I can to warn people of this horrible risk they're taking with their hard earned money in dealing with this company.

I sent a bag to their J.Crew always program. In that case, you're supposed to send either items made by J.Crew or similar brands. The bag was packed full. I could barely get it shut, and it contained mainly dresses from J.Crew, Ann Taylor and Michael Kors. All were in good condition. I could've sold them on Poshmark and probably made $15-$20 each based on other sales I've done. But I thought, why not give Thred Up a go?
Oh my God, after waiting 3 to 4 months, I got an email the other day congratulating me on the $15 I made for the entire bag. I really wish I had not sent them my dresses. I feel so ripped off, and I think they are ripping off everyone who uses their site. As far as selling clothes. If you are in it just for the environmental/recycling reasons then I guess go for it. But you would probably be doing a better deed by donating to a Dress for Success program and not corporate greed.

I received the blouse I ordered, it was full of hair embedded in the material. I kept pulling and pulling hair from all over the shirt. It was disgusting. Didn't bother returning it, too much hassle and fee charges. I threw it in the trash. Never again

I have used thredUP in the past and had good results. This last clean out bag I had several items that sold, some brand new with tags. I got several emails from thredUP telling me my payout amount, but my account balance never changed. When I asked about it, I was told that there was a " clean out fee ". That clean out fee was conveniently slightly more than my payout fee. There's another review on here stating " they steal clothes" and I completely agree. Thredup has lost my business. I will no longer sell, buy, or refer anyone to Thredup.

Sent a number of items, and most sold. By the time they take all their fees and cut, I received a credit of less than $3.00. Will donate my clothes going forward, which is what I had done in the past.

ThredUp accepts items with so much inconsistency that it is impossible to predict what they will accept and what they will "reject." They clearly make a significant profit off the "rejected" items as well but force you to decide in advance whether you will accept their rejections. You will lose (have stolen) valuable items without explanation. Very untrustworthy. Not recommended.