TheFridgeFilterShop Reviews Summary
The company's reputation is significantly marred by consistent complaints regarding service delays, misrepresentation of products, and poor customer support. Customers frequently report receiving generic items instead of the originals advertised, leading to accusations of false advertising and fraud. Communication issues are prevalent, with many finding it nearly impossible to reach customer service for assistance or refunds. While there are occasional mentions of satisfactory product quality, these are overshadowed by the overwhelming sentiment of frustration and distrust among customers. Overall, the company's approach to customer service appears inadequate, prompting many to advise against purchasing from them.
This summary is generated by AI, based on text from customer reviews
Have used for a couple of years now & have always been happy.
Nothing much to say! Ordered easily and it arrived quickly. Good enough for me!
Five star rating for a five star service. Liam really helped us out finding our filter. Delivered and fitted perfectly. Cheers guys
Have ordered fridge filters for Samsung fridge/freezer for the past 3 years. Each time I have received the confirming e-mail immediately and the filters have always arrived within the period specified, usually within 3 working days.
Always get my fridge/freezer filters from the fridge/filter store. Ordering on line is easy, and the filter always arrive the next day, very good service. Thank you.
Ive been using fridge filter shop for over 10 years now. Always delivered on time.
We ordered this product on the Saturday, and on Monday morning was delivered. Always bought multiple filters from these guys as always seem to work out cheaper. Cant complain, these are my guys who i buy from and due to their service probably always will.
Easy ordering, prompt delivery and straight forward installation.
No problems. Been ordering my twin pack Samsung filters for several years now. Just take on the model number. Delivery has always been prompt.
Danny P, Burnley
My experience was 5* it was easy to order came a few days later easily installed. Perfect.
Products were the cheapest on offer, arrived the next day and were the correct product! Cannot complain at all - all good.
Like many other reviews on here - poor experience. Only give 2 stars because I "eventually" got my money back.
Bought a samsung filter which turned out to be an issue, see this Samsung link and specifically the review that explains the problem - Fridge Filters did not know about this. http://www.samsung.com/uk/consumer/home-appliances/refrigeration/filters/HAFIN2/EXP
When the filter did not fit, Fridefiltershop.com communication was slow and unclear, they never answered the telephone and I sent numerous emails.
Only after I threatened to escalate to trading standards, I eventually got a reply and then it took a few weeks more to finally get my money back. It seems they try to avoid the issue.
I will not be buying from this company again. Used Amazon instead and one from "finerfilters" instead, the product fitted and it clearly shows its a compatible product and resolves the problem.
Great service fast delivery and delivered the correct product unlike amazon, will be happy to use again
Ordered a filter on February 18th. My card was debited April 10th. Filter arrived May 30th. So that's over 14 weeks of a lead-time! In fairness the company did have supply issues from GE which I can imagine is a nightmare (such a huge company). However I think if the site told me the item was out of stock I would have ordered elsewhere. Again in fairness other sites said it was out of stock so that sort of confirmed the supply issues. I did have some communication from the company with updates but had to chase the order at the same time. So not a great experience but I have what I ordered now and it was difficult to find anywhere else hence the three stars!
Paid 1st may still no filters.no phone available no answer to my e mails. What do I do now? Help please
I purchased a filter from The Fridge Filter Shop.com who took my money from my debit card but never delivered the goods. I received a blank email but nothing more.
I've tried both of their telephone numbers several times over the last month but they just go to an answerphone where you can't leave a message.
I've also emailed them several times but they don't reply.
I strongly recommend you look elsewhere and don't even think about buying from them because I'm not the only one to be fleeced in this way.
Appalling!, took my money and after two phone call which were not answered I emailed twice before I got a response.
Finally after nearly three weeks the filter arrived damaged and of no use, I emailed on 25 th April but still no contact
AVOID like the plague is my advise.
Shoddy service. Ordered a Samsung filter and received 4 incorrect filters. One month later and 19 email exchanges of false promises i am still awaiting either exchange, refund and prepaid label to return incorrect goods. Wish I read the reviews beforehand.
No problems, been using them for years!
In fact, I question the authenticity of Site Jabber!
Ordered Miele hoover bags 3 weeks ago. Money taken from my account. So far, no delivery and no response to emails or phone calls, Given the similar experience of others, how does this company continue to trade? Would unreservedly not recommend.
Ordered a twin pack filter for my samsung fridge - delivery was prompt - unfortunately there was only one filter and they have taken the money for 2! As other reviews, will not answer any calls and cannot leave a message - and wont respond to emails - about to open a case with Paypal and send all the deatils to trading standards
From the business
Find Europe's largest selection of fridge water filters at FridgeFilterShop.com Brands include Samsung, Whirlpool, LG and GE. Free delivery available.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members