TheFridgeFilterShopReviews 142

I purchased a samsung water filter and after a couple of days realised that it was faulty as the water coming through was putrid. I was advised to send the filter back on a live chat. I returned the "filter" in a different box to the one I received as I had had a bin colletion. Today my husband received the most abusive phone call from an obnoxious guy telling him that he isnt going to replace filter as we had sent a 4 year old filter back and not in the correct box. He terminated the call when my husband was talking to him. I called this nasty person back only to be told I was basically a liar and he was not going to deal with people like us! DONT EVER EVEN THINK ABOUT PURCHASING FROM THESE CON MEN. I wish I had googled these reviews. We were lucky as people have lost a lot more money to these shameless scummy people. WE COULD HAVE BEEN POISONED!

Found their site which looked professional and the products were well priced.
Ordered a fridge filter.
Couldn't find a Paypal option so paid with a credit card instead of my usual debit card.
Their emailed invoice showed a charge for a 'subscription' which meant they would automatically send another filter and charge it to my card every six months.
I cancelled this immediately.
Luckily I have online banking and can check my credit card balances.
They have charged me £1.80 for cancelling the 'subscription' that I didn't ask for in the first place.
Phoned them today and spoke to a young sounding and thoroughly unprofessional chap that started trying to tell me that it was all my fault then rapidly though better of it and agreed to refund the extra charge.
We shall see...
No filter yet either!
Oh and they have an 0844 number so you have to pay to complain to them too!

Luckily I

Here's my experience of this company.
Website looks very slick and goods are very well priced.
Ordered a hiking water filter (Katadyn Vario) which the website indicated was 'in stock'.
Two days later received an email stating that the item was out of stock but that it had been ordered and would arrive in ten working days. I used their ticket system to ask them where the item was being sourced from and which courier they would be using. No reply.
Their website still showed the item as 'in stock'.
Left another message asking if the item could be cancelled. No reply.
Rang customer contact number, got answer phone message, left comment. No reply.
Waited the ten working days - no item turned up.
Left another message on the ticket system. No reply.
Opened up a PayPal dispute and left message for them. No Reply.
Left another PayPal message indicating I would make a claim if they did not respond. No Reply.
Made PayPal claim, providing all the details above. PayPal waited seven days for company to respond to claim. No Reply.
PayPal refunded money.
This company is a scam and should be shut down.

This company seems to over promise and under deliver. I had used them on previous times and never had a problem until June 2015. An item I had ordered they emailed me back to say it was out of stock even though on their website it showed as being in stock. For weeks I tried to make contact but with no success. I eventually spoke to someone who in my opinion sounded unprofessional. They told me they would refund me back my money.

After weeks of waiting I bought the filter for my May Tag elsewhere and contacted Paypal to commence with a refund. After several weeks of more waiting around 6 weeks overall I eventually got back my refund from Paypal.

I strongly recommend you do not use this company because they do not care about customer service.

You have been warned they also appear to say they have stock they do not have and have poor customer service. I challenge you to phone them and see if anyone picks up the phone.

You have been warned.

Needed a filter for my hot water dispenser. FFS sold a 3M replacement for a good price. When I ordered they claimed to have stock then emailed to say the item was on order. Then delivered the wrong item. Finally got the correct filter which was not compatible with my water heater. Bought the manufacturer's part which was spot on- although dearer. Can't get FFS to refund me and take back 2 filters supplied.
Why can you not get any response from this shop?

This is the first time i've ever done this, and it's because it's because i've been ripped off. I'm a designer so I trusted the look of the website, but I want to tell everybody else not to trust them. This business is a fraud and should be closed down.

I ordered 2 filters from thefridgefiltershop.com and paid in full. I never received a thing. No confirmation, no product, no response to emails etc. I paid via Paypal so i've just received a full refund from them, but they haven't had any response from the claim either.

I assumed Paypal would close their account down, but they haven't, they just reversed the payment. So it seems thefridgefiltershop.com are free to waste people's time and rip you off if you trust them - don't do it.

Any one else had issues with receiving orders from the Fridge Filter Shop?

I ordered a Samsung twin pack fridge filter and only received a single filter,
I have contacted them many times and have had promise after promise to deliver the remaining filter but after many months of chasing there is still no sign of the order "lots of promises but no order"

I have used the company in the past with no issues but after many months of chasing I now give up and will take a different route with my issue!

I ordered 2 x Carpet Cleaners from the company, never arrived so I sent three emails, no reply so I phoned and spoke to one of the staff who said "the items are out of stock, I will ring our suppliers to find out a delivery date, and I will ring you back immediately". I had no phone call from them.
I had to open a case with paypal to get my money back.

Ordered my product 8 weeks ago, money taken no product ever turned up, tried contacting them but is impossible, I have now taken the matter up with pay pal.
STAY AWAY! You have been warned

Always happy with service, 5th time been ordering.

Thank you

A complete joke of a company, ordered four filters only two turned up. Emailed the company twice no response. Tried to ring no answer ever. Online chat when available got told to email, informed them I had tried this got told email was the only way to communicate.

In the end out of complete frustration I got paypal involved under there complaint process. I will say the shop did respond by telling me to email my compliant. I informed them that I would rather communicate via the paypal centre. We never heard anything again from them and now paypal have found in my favour and have offered to refund my money.

What a joke of a company stay away, you have been warned!

Just like others say here. This website is a joke. I ordered a shower filter and was amazed that they dispatched it the next day. I was thinking what are these people here talking about, it's a great service. Well, the next day I received a message that they don't have it in stock and I can have my money back. So still waiting for my money back. No filter, no money, terrible communication, terrible service. But if you would like to help them determine if they have the item you are looking for in stock then go ahead and purchase from them. Seems like that's the only way they know if they have it or not. Hopefully I will get my money back soon. WASTE OF TIME!

I can't fault the advice given and the service received from http://www.thefridgefiltershop.com. I'm a 67 year old lady who has to do all DIY and maintenance myself. I initially chatted to the team to ask which filter I needed for my fridge freezer as it was rather difficult to access to remove the old one. On the advice given I ordered 2 filters as they had an offer on that made them cheaper and I would have one in for the future. I received them within 2 days of ordering. I removed the old filter and realised it was a different code to the one I ordered so I got back on line to ask if I could return the ones I had ordered and reorder the one I had removed. I was told they would fit and was given clear precise instructions on how to fit them and all went well. I now have beautiful clear water to drink. I would recommend http://www.thefridgefiltershop.com to any one.

I order fridge filters almost 2 months ago. Numerous phone calls and emails with the company who have made promises that filters had been sent, then that they had been returned to them and they would re dispatch,... lots of contradictory information given to me and still no filters or refund. Customer reviews on their website are dated 2009! I am now referring case to trading standards and approaching my credit card company to hopefully obtain a refund.