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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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Excellent phone experience, response was in less than 24 hours
Excellence and professionalism to the highest peak.
Dear TFG I would Like to Thank you for the great experience which was organized by Yacine from Dubai Lifestyle we enjoyed every moment my wife and I are very satisfied
Specail thanks to Mr Mostafa for help all the time.
Was not the first time in Dubai, but it was really diffrent
I loved the hotel service and activity.
Dear Marina,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Mostafa.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
Big thanks to the Dubai lifestyle Team for the great experience Thank you to Yacine who made everything easy for me and my family Will come back and see you soon
Dear Mr.Waleed,
Thank you so much for your feedback and for sharing your positive experience.
We look forward to welcoming you again.
Warmest regards,
The First Group
Dear Sir,
I would like to seize this occasion to thank First Group for such an awesome experience of the Dubai Lifestyle. This is the first time I have enjoyed my visit to Dubai, and thanks to you First Group and most especially our amazing Agent Abdel Rahman.
In fact, Abdel Rahman had a fantastic program for us, and he was at any point in time responsive to our needs. We are extremely thankful to Abdel Rahman for his exceptional hospitality and friendship. May Allah continue to bless him, and the First Group as well.
Everyone we had come across at First Group has been uniquely exceptional in hospitality.
Our sincerest thanks
Dear Mr.Emmanuel,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
Hello Yacine, thank u for a lovely program. We enjoyed every bit of it with your wonderful support Thanks for everything
Dear Hasmukh,
Thank you for your review and feedback on the service you received from Yacine. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to seeing you again!
Kind Regards,
The First Group
I was impressed by the promotion and have now bought a package
Thanks Mr El Baad Ahmed.
Look forward to use the package
Hasmukh Mistry
I like the experiece with the fisrt group as hotels as service as programmes and somaya helped us a lot gave all the activities prgraam e and she followed with us
Dear Yossi,
Thank you for your feedback. We are glad to hear that you have a wonderful experience in Dubai and with our team as well.
We highly value our investor community and we couldn’t be more delighted to hear that you are considering to be a part of it as well.
We look forward to being at your service for years to come!
Warmest Regards,
The First Group
السلام عليكم اقوم بتوجيه الشكر للاستاذ عبد الرحمن الشربينى لحسن الاستقبال والتعاون
,عزيزي السيد احمد
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب
Amazing experience with great company and great staff specially Abdelrahman Elsherbiny he was helpful he is the best person I ever know,
The service were so good and the team in the hotel are so helpful and the agent activities programer somaya helped us a lot and gave us bed service
Dear Praveen,
Thank you for your feedback. We are glad to hear that you have a wonderful experience as a Dubai Lifestyle member.
We hope to see you in Dubai again!
Yours sincerely,
The First Group
I didn't have any idea of planning vacation when Mr Fouad called from Dubai, it was late evening, I was explained thoroughly about the product. Before I was convinced, I had transferred the amount. That's it.
I like to mention that all here are reallt proffesional.
Showiong Dubai from tottally diffrent prespective.
All the thanks goes to Mostafa for making this trip scheduled.
Sure will come back, thank you all.
Dear Mr. Khaled,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Mostafa.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
Please help me get two rooms internally connected for the two packs that I have activated and both should be for the 26th as my tickets are booked.
There is no option for the type and facing of rooms. Preferences not asked for.
Great experience in Dubai, I advise to try Dubai Life style experience
Thanks to Mostafa and the team
Dear Khalid,
Thank you for your feedback. We are glad to hear that you had a wonderful experience in Dubai with Mostafa.
We look forward to welcoming you to Dubai again!
Warmest Regards,
The First Group
I need to determine when I can travel it could be in 2024
I want to Thank the TFG team to make my holiday unforgettable Thanks to Yacine who made everything easy Will visit you soon again
Dear Mr.Steven,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group
Very happy to travel with first group and how they took me around the city was so amazing. That is why I coming for the second trip. Thanks
كلة تمام الحمد لله تجربة ممتازة الي الان وان شا الله نكرر التحربة
لن يتم تجربتها مره اخرى بسبب انه لم يتم تنفيذ اختياراتي كما طلبتها وذلك انهم وعدوني بفنادق ولن تكون متوفره
Communication is 100%, follow up on clients is 100%, the hotels that we visited during the tour were nice and our appreciation goes to Lara for really being such a wonderful lady that has good customer care skills. Thank you Lara.
Dear Isaac,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations. We are indeed honoured to have great employees like Ms. Lara.
We look forward to welcoming you to Dubai again!
Kind Regards,
The First Group
It doesn't give me an option to select for 2 Adults, 4 kids. Also the dates can't go beyond Dec 22.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr.Djoukoua,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We are delighted to know that you and your wife had a wonderful experience in Dubai.
We look forward to welcoming you back to Dubai!
Kind regards,
The First Group