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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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7 stars service, I was picked from the airport on my arrival and driven to one of their hotels
Special thanks to Mostafa for the trip plan
Will come back again many times
Big thanks to Sana for all help and Support. We had a good time; the Boys enjoyed the holiday too much, we will be back soon.
Dear Mahmoud,
Thank you for your review and feedback on the service you received from Sana. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to seeing you again!
Kind Regards,
The First Group
Thanks a million to Sana, for everything. We appreciate you and the company for all that we experienced while in Dubai.
Thanks a million for making my dream come through. It is an amazing experience.
Thank you Sana for your kind help and assistant, it was amazing, all the family had fun and liked every details. Such a great experience.
So far great experience
Looking for more surprises
Till now the experience is great. Looking forward to my holiday in Dubai.
Dear Dr.Yasmine,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
I like the style of the company and how they treated me and my family.
If you want to see new Dubai
Thank you Mostafa for everything.
See you all soon.
Dear Mr. Saleh,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with Mostafa.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group
I am yet to embark on this trip but it promises to be rewarding and fun filled.
Dear Sonny,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Sana and Yacine were very helpful to us during the stay well organized and the hotel choice was just perfect we enjoyed the stay Thank you TFG and Dubai Lifestyle for this amazing experience
Dear Mr.Gilbert,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group
رعبتي ونداهيم مرينا لانني جربت the first collection
ان شاالله تكون التجربة جميله ورائعه وتستحق التجربه مرة اخرى
عزيزي السيد باسل ،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب "
Experience will be clear after staying in the Hotels
Thanks to Yacine who arranged the stay for me and my family we really enjoyed every moment Great experience
الخدمة جيده لكن ينقصها بعض الاهتمام من خلال تاكيد فوري للحجوزات
Nous serons ravis de passer les vacances à dubai
We enjoyed our holidays My wife and I are very satisfied with the service Thank you Yacine for this experience
Dear Phemelo,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We are glad to know that you and your wife had a wonderful experience in Dubai!
Kind regards,
The First Group
I wasn't able to choose the dates I wanted. I'm in a DUbai today and I wanted to use this voucher from Today. Please let me know if you can arrange a hotel for today. Thanks
Good package deals, friendly staff sales person (Lara Saleh) and easy to book with multiple options and choices.
Dear Kashif,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that your partner and you had a memorable time on your wedding anniversary. We wish you both a Happy Anniversary and a lifetime of happiness!
We look forward to welcoming you again.
Best regards,
The First Group
من فضلك عايز اعرف المبالغ المطلوبة منى علشان
(١) استخراج الفيزا الى دبى (شخصين)
(٢) تكلفة توفير عربه من الفندق لاحضار ٢ شخص مع العلم وجود عجلة Whellchair خاصة بى.
It a very good experience dealing with first collection and very intriguing with the offers they have.
Dear Nketiah,
Thank you for your feedback. We are glad to hear that you have a wonderful experience as a Dubai Lifestyle member at The First Collection.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had such great interactions with our team members.
We hope to see you in Dubai again!
Warm Regards,
The First Group
Travel request calendar on your website end on 31 January 2023.
I could not choose February 2023, which our travel month.
Prefered arrival date - 08 February 2023.
Alternate arrival date - 10 February 2023
Thank you Mostafa for the friendly service, was a great vacation highly recomended to everyone want to discover Dubai from new view.
Dear Mr. Saled,
Thank you for your feedback. We are glad to hear that you have had a wonderful experience as a Dubai Lifestyle member. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We hope to see you in Dubai again!
Kind Regards,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Ben,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with our team.
We look forward to being at your service for years to come!
Warmest regards,
The First Group