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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
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It's a nice and cheaper way to have a holiday in dubai
I have a little problem, i am worried, because I dont know if I will get travelling at this date. I am working a lot and I need to postpone my vacation. I would like to travel with my wife to Dubai in May or June. I think I will lose $ 1500 dollars already paid, because I will could not go to travel to Dubai to enjoy DLE until 23/02/2023 when my certificate will expire. Could you please extend my certificate DLE or give me another solution?
Kind regards
Eduardo Marques Araújo
+351 963 721 798
Ver good experiece with the first group, food,hotels,staff every think good thank you even the cordinator for our stay soumaya very kind and helpful
Dear Mr.Emmaneul,
Thank you for your feedback. We are glad to hear that you had a wonderful experience as a Dubai Lifestyle member.
We hope to see you in Dubai again!
Yours sincerely,
The First Group
The team has been extremely professional so far.
OUR HOLIDAY WAS PERFECT with thre first group,soumaya helped us me and my family a lot thank you first group
Dear Mr.Richard,
Thank you for your review and feedback on the service you received from Ms.Soumaya. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group
Up to this moment I can not evaluate my experience,I need to spend my holiday to decide this,but I checked the hotels prices on my booking.com since I am a genius member and found the prices are relatively close...close
Dear Mr. Mudher,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
متعاونين جدا في تقديم معلومه السفر لقضاء العطله
عزيزي السيد اندريا،
شكرا لك، لمراجعتك. نحن نقدر تقديراً عالياً استغراقك الوقت لمشاركة تجربتك مع سارة.
أطيب التحيات،
ذا فيرست جروب
It was very good expeirience with the first group spicially the condinator with us soumia during our stay, helpful and kind girl
Dear Nadira,
Thank you so much for sharing your positive experience with Ms.Soumia. We are glad that you had a positive experience. Your feedback is valuable to us.
We look forward to welcoming you back!
Yours sincerely,
The First Group
Merci TFG, mon séjour a été merveilleux et Yacine a été très professionnel dans l'organisation de tout le programme Bravo.
Cher Monsieur Daniel,
Merci pour votre avis et vos commentaires sur le service que vous avez reçu de M. Yacine. Notre mission est de fournir le meilleur service à tous nos clients et nous sommes ravis d'avoir répondu à vos attentes.
Nous avons hâte de vous revoir!
Bien à vous,
The First Group
Merci au TFG de nous avoir fait decouvrir Dubai avec le magnifique programme de Dubai lifestyle et Merci a Yacine de vous avoir aider durant notre sejour ma famille est trop contente
Cher Monsieur Obiang,
Merci pour votre avis et vos commentaires sur le service que vous avez reçu de M.Yacine. Notre mission est de fournir le meilleur service à tous nos clients et nous sommes ravis d'avoir répondu à vos attentes.
Nous avons hâte de vous revoir!
Bien à vous,
The First Group
ما زلت لا اعرف التقييم الحقيقي لحين اكمال الرحلة ومعرفة الخدمات
عزيزي السيد رواء،
شكرًا جزيلاً على ملاحظاتك ومشاركة تجربتك الإيجابية.
تحياتنا،
ذا فيرست جروب
لحد الان لا استطيع التقييم كونها اول مرة ، سنرى عندما نخوض التجربة
The holiday was good in dubai speicially the stuff of the the first group the hotel and the cordinator soumia ver kind and helpful thank you first group
Dear Paixao,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our team.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group
Very nice exxpeirence with the first group specialy somaya she assisted us very well
I just wanted to add two children under 8 and under 5 years old but could not. With break fast. Iin fact I wanted to book for 22 march to 5 April. But dates limited
خيبة امل اصابتني بسبب المعلومات غير الصحيحة التي زودتني بها،البائعة ومديرها و اسمه فواز مصري الجنسية حيث اكدوا انهناك استقبال منالمطار و تبين عدمصحة اما التقييم فلم نجرب
Спасибо. Будем ждать обратной связи от русскоговорящего менеджера
Attrayant, palpitant et une envie folle de découvrir les délices de DUBAI
Dear Bagoura,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Thanks a million for you Yacine you made our stay very comfortable
This is a great hotel with good people working there.
Very honest people and very helpful always.
I appreciate.
Regards
Dear Mr. Abraham,
Thank you for your review and feedback on the service you received from Yacine
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai!
Warmest regards,
The First Group
تجربة مثيرة و خدمات متميزة و باقات متنوعة
Thank you, I hope my actual experience will be great.
Dear Mohammed,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Je souhaite prendre mon séjour a partire du 03 mars 2023; je ne vois pas le 3eme choix de l hôtel afficher
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr.Chirwa,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you had a wonderful experience and we look forward to welcoming you to Dubai!
Warmest regards,
The First Group