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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
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The hotel is very clean and really nice. We were completely satisfied and would come back here next time. I would particularly like to emphasize the friendliness of the staff. Everyone was very helpful and hospitable.
We would especially like to thank The first group for there the professional services they offer (packages, investments opportunities.ext) and for the quality and the high standards
Thank you Abdessamed for your good accompaniment and your concern for our comfort
السلام عليكم ورحمة الله وبركاته
صباح الخير
للاسف جداً متحمسه لسفر لكن لم اجد تجاوب او رد من الشركة بالرغم انه تم حجز تذاكر السفر
Satisfait mais nous avons besoin d'être contacté pour plus d'informations car nous envisageons de ramener notre fille de 15 ans durant ce séjour. Nous souhaitons connaître les tarifs de suppléments. Merci
I expect to arrive before the selected date by two nights
متحمسة انا واطفالي لهذه التجربة مع انها ليست الزيارة الاولى لدبي
عزيزي السيد ريان
نتمنى لك تجربة رائعة ونتطلع إلى الترحيب بك في دبي!
نتمنى لك رحلة سعيد،
ذا فيرست جروب
It was an amazing trip, we love Dubai and love it more with you guys.
Thank you for your hospitality, special thanks to Mr Mostafa
Dear Mr.Wissam,
Thank you for sharing your kind words regarding your experience as a member of Dubai Lifestyle Experience.
Customer satisfaction is our top priority, and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai again!
Warmest Regards,
The First Group
Thank you for your warm welcome The first group Thanks to Yacine and Sana for all during our stay we will never forget this experience
Dear Mr.Mohammed,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience and our team!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group
Hope to be good trip am still waiting for travel to check
Dear Mr. Mahmoud,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Amazing 5 days i spent in Dubai enjoying the first group Dle package, strongly recommended.
The service in wonderful, flagship hotels, I loved the investment opportunities they offer.
Thank you Abdessamed for all the support.
Dear Mr. Ahmed,
Thank you for sharing your kind words regarding your experience as a Dubai Lifestyle Experience member.
Customer satisfaction is our top priority, and it’s always great to receive feedback like yours.
We highly value our investor community and we couldn’t be more delighted to hear that you are considering being a part of it as well.
We look forward to welcoming you to Dubai soon again!
Warmest Regards,
The First Group
One or two additional night/s in Abu Dhabi may be required.
اتمنى أن تكلل السفرة بنجاح ويتم الحجز بحسب الوعود
عزيزتي لينا,
نتمنى لك تجربة رائعة ونتطلع إلى الترحيب بك في دبي!
نتمنى لك رحلة سعيد،
ذا فيرست جروب
فريق البيع ١٠ من ١٠ - فريق خدمة العملاء صفر.
I talked to Mohammed, he was very nice and convincing. The site is also so easy to use, I'm really looking forward to seeing and doing more in Dubai
Dear Juliana,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience and we look forward to welcoming you to Dubai!
Safe travels,
The First Group
تجربه جيده والى الان متعاملت في عروضكم بعد السفر التقييم
،عزيزي السيد احمد
شكرا لك على ملاحظاتك.
نتطلع إلى الترحيب بك وبزوجتك في دبي في تجربة دبي لايف ستايل.
،نتمنى لك رحلة آمنة
ذا فيرست جروب
Haven't got much to say now. Excited and looking forward for an awesome experience.
Dear Mr. Solomon,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Brother Mostafa, really appreciate all the help and support you give my family
You show us what Dubai hospitality means
Sure will repeat the experience
Dear Mr. Ismail,
Thank you for your feedback. We are glad to hear that you had a wonderful experience as a Dubai Lifestyle member with Mostafa.
We hope to see you in Dubai again!
Kind Regards,
The First Group
I have met one person on the first group he is amazing he make sure to make me happy and satisfied.
Mr. Abdelrahman Elsherbiny really, he deserves the best ever i wish for him happiness and successful.
Totally i have great time with the first group it was amazing experience.
Dear Mr. Mursal,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with Mr. Abdelrahman.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
خيارات التواريخ محدودة كنت اتمنى لو انني استطيع الحضور في ١٩ فبراير
I would like to express my genuine appreciation for the first group and their DLE department, thank you Abdessamed for the service, the time and the efforts you did to make our holiday this beautiful and comfortable. It was a magical holydays, Well done The First Group
The experience was so good with all the activities arranged for us Yacine was very helpful, and we enjoyed everything.
Dear Sirwan,
Thank you for your review and feedback on the service you received from Yacine. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to seeing you again!
Kind Regards,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr.Mohamed,
Thank you for taking the time to write about your experience with The First Group. We are pleased to know you've had such wonderful interactions with Abdessamed.
As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.
We hope to see you in Dubai again!
Kind regards,
The First Group