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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
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We were very happy with all the times we shared with you, from the flagship hotel to the fantastic activities and the distinguished service from Abdessamed.
The investment tour really made me see Dubai from a different perspective and I'm glad i invested with this company.
A wonderful trip, excellent hotels and various investment opportunities.
Thank you Abdessamed for the support and the good service
Dear Mr.Patrick,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with Abdessamed.
We look forward to seeing you again!
Warmest regards,
The First Group
Very nice experience I liked the hotel choice The first collection Business Bay we really enjoyed the stay. Thanks to Yacine for helping us every day
Dear Mr. Tariq,
Thank you for your review and feedback on your positive experience as a member of Dubai Lifestyle Experience.We are delighted to know that you enjoyed your stay at The First Collection Business Bay.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Yacine.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
لم اتمكن من تفعيل العضوية الا فى خلال اسبوع واحد وليس اسبوعين او 14 يوم
Jai tres bien amuuse avec first group avc le pacahge touristique merci first group
Nous avons besoin de decouvrir les Emirates Arabes Unis avec un journée à Abou Dabhi
The experience is ammazing with first grioup, alwys helpful adn kind people ms somaya helped us gave tikcte and everything thank you first group
Dear Mr. Vijay,
We greatly appreciate your honest feedback and are pleased to learn of your positive experience as a member of the Dubai Lifestyle Experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with Soumaya
We highly value our investor community and we couldn’t be more delighted to hear that you are considering joining us on our journey.
We look forward to being at your service for years to come!
Most Sincerely,
The First Group
17th Feb is our wedding anniversary
So far excellent. I look forward to the holiday with my wife
Dear Mr.Joshua,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you and your wife had a memorable time. We look forward to welcoming you both again!
Warmest regards,
The First Group
ارجو التأكيد على التواريخ في اقرب فرصة، شكرا
شكرا، ارجو التأكيد على نفس التاريخ المطلوب
شكرا، ارجو التأكيد على التواريخ في اقرب فرصة
اود الابلاغ على تأكيدي التواريخ و حجزي لتذاكر السفر
عزيزي السيد محمد
نتمنى لك تجربة رائعة ونتطلع إلى الترحيب بك في دبي!
نتمنى لك رحلة سعيد،
ذا فيرست جروب
I attended a presentation at TFG showroom in Dubai.
They made a lot of claims based on their previous projects and it was quite amazing.
Now that I have read the comments here, I will definitely not invest with them.
I didn't see a single review from a happy owner. Research them before being duped, there are other sites as well highlighting their devious ways.
Dear Mr. Kannan,
We highly value our investor community and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.
Please contact us at customer.support@thefirstgroup.com and provide your best time and number to reach you.
Kind regards,
The First Group
The hotel choice was a very good one very comfortable high-level assistance done by Yacine who our guide during our stay Thank you Dubai lifestyle for this experience.
Dear Sandu,
Thank you for your review and feedback on the service you received from Yacine.
Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to seeing you again!
Kind Regards,
The First Group
I am more than satisfied with this unforgettable experience I enjoyed every moment Thank you to Mr. Yacine for your wonderful organization and help.
Dear Mr. William,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group
The experience very good and all stuff where helpful specially somyia helped us a lot we will do it again and we will forward this experience to our friends
Dear Mr. Edward,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with Ms. Somyia.
We look forward to welcoming you and your friends to Dubai!
Warmest regards,
The First Group
تجربه جيده جدا وأستاذ احمد مختار ما قصر معانا خدمه ممتازه
مرحبا اخي مصطفى و سهلا ، مساء الخير و المحبة ، أنا الحمدلله وصلت الرياض البارحة و الرحلة كانت ميسرة ، اشكرك جزيل الشكر على تعاونك الدائم و محيا ابتسامتك ، اسعدتمونا و اكرمتمونا بتواضعكم الدائم و المبادرة إلى تسهيل إقامتنا في دبي وهذا ليس غريب من شخصكم الكريم ، لك مني خالص الشكر و التقدير و المحبة و إلى لقاءات أخرى ان شاء الله. علي البكري - الرياض ،،
عزيزي السيد علي،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب
عدم تأكيد الفندق رغم وجود شاغر في مواقع الحجز
My first visit to Dubai was in 2019 using the First Group package, where i did spend the best vacations ever, I also had the opportunity to invest in the hotel projects of the company in the same year, I never expected the profits that I am now receiving from the company, I am glad that I am part of this company, I also wanted to extend my thanks to Abdessamed for his excellent service.
Dear Saber,
Thank you for your kind words. We highly value our investor community and we couldn’t be more delighted to hear that you have invested with us and are part of the journey with The First Group.
We look forward to welcoming you to Dubai again and being at your service for years to come!
Warmest regards,
The First Group
One of the best hotels! Stunning hotel, amazing staff, the rooms will give you that 'wow' feeling, food was excellent, location is also perfect. I wanted to thank Abdessamed for the genuine service
This is my third time traveling with TFG Dubai lifestyle package, I would always use it for my traveling to Dubai.
This company offer strong opportunity of investing in Dubai Real estate, if i decided to invest in Dubai, my investment will definitely be through this company
Dear Mr. Bandar,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience as a member of the Dubai Lifestyle Experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We highly value our investor community and we couldn’t be more delighted to hear that you are considering being one as well.
We look forward to being at your service for years to come!
Most Sincerely,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kwadwo,
We greatly appreciate your honest feedback and are pleased to learn of your positive experience as a member of the Dubai Lifestyle Experience.
We highly value our investor community and we couldn’t be more delighted to hear that you have joined us on our journey.
We look forward to being at your service for years to come!
Most Sincerely,
The First Group