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The First GroupReviews 3,554

4.3

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From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
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The First Group Reviews Summary

The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
145
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

AE
1 review
0 helpful votes
Follow Kwadwo I.
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We were very happy with all the times we shared with you, from the flagship hotel to the fantastic activities and the distinguished service from Abdessamed.
The investment tour really made me see Dubai from a different perspective and I'm glad i invested with this company.

Date of experience: February 17, 2023
TFG D. The First Group Rep
over a year old

Dear Kwadwo,

We greatly appreciate your honest feedback and are pleased to learn of your positive experience as a member of the Dubai Lifestyle Experience.

We highly value our investor community and we couldn’t be more delighted to hear that you have joined us on our journey.

We look forward to being at your service for years to come!

Most Sincerely,
The First Group

AE
1 review
0 helpful votes
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A wonderful trip, excellent hotels and various investment opportunities.
Thank you Abdessamed for the support and the good service

Date of experience: February 17, 2023
TFG D. The First Group Rep
over a year old

Dear Mr.Patrick,

Thank you for your review and feedback on the service you received.

We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with Abdessamed.

We look forward to seeing you again!

Warmest regards,
The First Group

AE
1 review
0 helpful votes
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Very nice experience I liked the hotel choice The first collection Business Bay we really enjoyed the stay. Thanks to Yacine for helping us every day

Date of experience: February 17, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Tariq,

Thank you for your review and feedback on your positive experience as a member of Dubai Lifestyle Experience.We are delighted to know that you enjoyed your stay at The First Collection Business Bay.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Yacine.

We look forward to welcoming you to Dubai again!

Warmest regards,
The First Group

Kuwait
1 review
0 helpful votes
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لم اتمكن من تفعيل العضوية الا فى خلال اسبوع واحد وليس اسبوعين او 14 يوم

Date of experience: February 16, 2023
AE
1 review
0 helpful votes
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Jai tres bien amuuse avec first group avc le pacahge...
February 16, 2023
Updated review

Jai tres bien amuuse avec first group avc le pacahge touristique merci first group

Date of experience: February 16, 2023

Nous avons besoin de decouvrir les Emirates Arabes...
January 12, 2023
Previous review

Nous avons besoin de decouvrir les Emirates Arabes Unis avec un journée à Abou Dabhi

Date of experience: January 12, 2023
AE
1 review
0 helpful votes
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The experience is ammazing with first grioup, alwys...
February 16, 2023
Updated review

The experience is ammazing with first grioup, alwys helpful adn kind people ms somaya helped us gave tikcte and everything thank you first group

Date of experience: February 16, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Vijay,

We greatly appreciate your honest feedback and are pleased to learn of your positive experience as a member of the Dubai Lifestyle Experience.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with Soumaya

We highly value our investor community and we couldn’t be more delighted to hear that you are considering joining us on our journey.

We look forward to being at your service for years to come!

Most Sincerely,
The First Group


17th Feb is our wedding anniversary
January 2, 2023
Previous review

17th Feb is our wedding anniversary

Date of experience: January 2, 2023
Uganda
1 review
0 helpful votes
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So far excellent
February 16, 2023

So far excellent. I look forward to the holiday with my wife

Date of experience: February 16, 2023
TFG D. The First Group Rep
over a year old

Dear Mr.Joshua,

Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!

We're so glad to hear that you and your wife had a memorable time. We look forward to welcoming you both again!

Warmest regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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ارجو التأكيد على التواريخ في اقرب فرصة، شكرا

Date of experience: February 14, 2023
Saudi Arabia
1 review
0 helpful votes
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شكرا، ارجو التأكيد على نفس التاريخ المطلوب

Date of experience: February 14, 2023
Saudi Arabia
1 review
0 helpful votes
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شكرا، ارجو التأكيد على التواريخ في اقرب فرصة

Date of experience: February 14, 2023
Saudi Arabia
1 review
0 helpful votes
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اود الابلاغ على تأكيدي التواريخ و حجزي لتذاكر السفر

Date of experience: February 14, 2023
TFG D. The First Group Rep
over a year old

عزيزي السيد محمد
نتمنى لك تجربة رائعة ونتطلع إلى الترحيب بك في دبي!

نتمنى لك رحلة سعيد،
ذا فيرست جروب

Singapore
1 review
0 helpful votes
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Fraud Company
March 15, 2023

I attended a presentation at TFG showroom in Dubai.
They made a lot of claims based on their previous projects and it was quite amazing.

Now that I have read the comments here, I will definitely not invest with them.

I didn't see a single review from a happy owner. Research them before being duped, there are other sites as well highlighting their devious ways.

Date of experience: February 13, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Kannan,

We highly value our investor community and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.

Please contact us at customer.support@thefirstgroup.com and provide your best time and number to reach you.

Kind regards,
The First Group

AE
1 review
0 helpful votes
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The hotel choice was a very good one very comfortable...
February 13, 2023
Updated review

The hotel choice was a very good one very comfortable high-level assistance done by Yacine who our guide during our stay Thank you Dubai lifestyle for this experience.

Date of experience: February 13, 2023
TFG D. The First Group Rep
over a year old

Dear Sandu,

Thank you for your review and feedback on the service you received from Yacine.

Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.

We look forward to seeing you again!

Kind Regards,
The First Group


Easy to follow
February 28, 2022
Previous review

Easy to follow

Date of experience: February 28, 2022
AE
1 review
0 helpful votes
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I am more than satisfied with this unforgettable experience I enjoyed every moment Thank you to Mr. Yacine for your wonderful organization and help.

Date of experience: February 13, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. William,

Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!

We're so glad to hear that you had a memorable time. We look forward to welcoming you again.

Best regards,
The First Group

AE
1 review
0 helpful votes
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The experience very good and all stuff where helpful specially somyia helped us a lot we will do it again and we will forward this experience to our friends

Date of experience: February 13, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Edward,

Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with Ms. Somyia.

We look forward to welcoming you and your friends to Dubai!

Warmest regards,
The First Group

Egypt
1 review
0 helpful votes
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تجربه جيده جدا وأستاذ احمد مختار ما قصر معانا خدمه ممتازه

Date of experience: February 13, 2023
AE
1 review
0 helpful votes
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مرحبا اخي مصطفى و سهلا ، مساء الخير و المحبة ، أنا الحمدلله وصلت الرياض البارحة و الرحلة كانت ميسرة ، اشكرك جزيل الشكر على تعاونك الدائم و محيا ابتسامتك ، اسعدتمونا و اكرمتمونا بتواضعكم الدائم و المبادرة إلى تسهيل إقامتنا في دبي وهذا ليس غريب من شخصكم الكريم ، لك مني خالص الشكر و التقدير و المحبة و إلى لقاءات أخرى ان شاء الله. علي البكري - الرياض ،،

Date of experience: February 13, 2023
TFG D. The First Group Rep
over a year old

عزيزي السيد علي،

شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!

تحايتي،
ذا فيرست جروب

Saudi Arabia
1 review
0 helpful votes
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عدم تأكيد الفندق رغم وجود شاغر في مواقع الحجز

Date of experience: February 12, 2023
AE
1 review
0 helpful votes
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My first visit to Dubai was in 2019 using the First Group package, where i did spend the best vacations ever, I also had the opportunity to invest in the hotel projects of the company in the same year, I never expected the profits that I am now receiving from the company, I am glad that I am part of this company, I also wanted to extend my thanks to Abdessamed for his excellent service.

Date of experience: February 12, 2023
TFG D. The First Group Rep
over a year old

Dear Saber,

Thank you for your kind words. We highly value our investor community and we couldn’t be more delighted to hear that you have invested with us and are part of the journey with The First Group.

We look forward to welcoming you to Dubai again and being at your service for years to come!

Warmest regards,
The First Group

AE
1 review
0 helpful votes
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One of the best hotels!
February 12, 2023

One of the best hotels! Stunning hotel, amazing staff, the rooms will give you that 'wow' feeling, food was excellent, location is also perfect. I wanted to thank Abdessamed for the genuine service
This is my third time traveling with TFG Dubai lifestyle package, I would always use it for my traveling to Dubai.
This company offer strong opportunity of investing in Dubai Real estate, if i decided to invest in Dubai, my investment will definitely be through this company

Date of experience: February 11, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Bandar,

Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience as a member of the Dubai Lifestyle Experience.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.

We highly value our investor community and we couldn’t be more delighted to hear that you are considering being one as well.

We look forward to being at your service for years to come!

Most Sincerely,
The First Group