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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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From the moment you arrive, the quality of service from shuttle, to check in, the room quality, the fine dining plus all the outdoor experiences, checks off all boxes as a truly memorable experience and would do it all over again
Yes they are in the business of selling hotel rooms though they are not pushy or hurried. I found their representative, Reem, to be patient for my questions and well informed providing information and answers in an easy to comprehend and retain format. Their presentation was accommodating of my personal and business needs on the day, dropping me to a lunch engagement and then collecting me after.
Our family whilst on our first holiday was approached by one of their representatives offering a 2 night complimentary stay at one of their hotels for a next visit to Dubai as well as free lunch the next day in exchange for listening to a marketing presentation for a new hotel. We were told we were not expected to pay a penny and 'not to bring any money'!. When we went for the presentation the next day, it turned out they wanted us to sign for a vacation club and give a deposit of £2000 there and then. When we said we cannot afford it, their manager abruptly advised the salesperson to escort us on our way. We felt lied to and felt ashamed of ourselves that we trusted them. There was no mention of a dinner and the two night stay was only for two which is no good for us as a family of 4 with two young kids. They are a fraud company.
اتطلع لاستثمار وشراكة مثمرة معكم في المستقبل
It was a very good approach and excellent experience
اتمنى ان يكون الحجز سلس ومتوافق مع التواريخ المطلوبة
Easy to navigate the website and information available
The guys at The First Group have a great customer service culture and made me feel welcomed and comfortable.
Their product I went in for was well explained and I felt like there was enough transparency too.
Brilliant service friendly staff.new experience very entertaining.
لا شيء. اتطلع فقط الى خدمة جيدة و حسن الاهتمام
Good so far but I think a bit more flexibility with dates
You people are just awesome. I love everything you do and how easy you make it look. Kudos!
Dear John,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group
Looking for nice stay in Dubai,Hotel with many attractions
Dear Mr. Akash,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience and we look forward to welcoming you to Dubai!
Safe travels,
The First Group
Grande expérience avec un personnel de qualité; à l'ecoute des gens
Chère Reggad,
Merci pour votre avis. Nous sommes heureux d'apprendre que vous avez vécu une expérience merveilleuse en tant que membre de Dubai Lifestyle.
Nous espérons vous revoir à Dubaï!
Cordialement,
The First Group
A lot happend and I am not in the mood to talk again and again about it. I have already explained it.
Good package however unable to find any contact numbers and unable to speak to anyone. Promised a call back on several occasions but no one called despite saying it was urgent as i had my flight tickets on hold awaiting your assistance. Overall Unhappy! TO DATE NOT RESOLVED
We are delighted. We hope to enjoy the vacation days in Dubai stupendously.
Dear Kokou,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience. We trust your holiday to Dubai will be one that you never forget!
We look forward to welcoming you to Dubai for your Dubai Lifestyle Experience.
Safe travels,
The First Group
We are very disappointed with your customer service & the sale overcharge, when we inquire by email you blocked our email conversation
They kept to their promises. They picked me up to their office and to their hotel where we had lunch and they dropped me at my hotel as promised. Excellent facilities
Dear Sunny,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience. We pride ourselves in delivering exceptional customer service and we're so glad to hear that you had a memorable time. We look forward to welcoming you again!
Best regards,
The First Group
The hospitality and the presentation was very fantastic, unforgettable.
Dear Mourad,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We look forward to seeing you again.
Best regards,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr.Mark,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience and we look forward to welcoming you to Dubai!
Safe travels,
The First Group