On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Baited into helicopter ride that was just in their theater. Scammed into incredibly expensive tour package that was not detailed terms and conditions that is not even worth a small portion of what I paid.
Website very friendly-user and easy to use and navigate.
Looking forward for another wonderful experience.overall..
حجزت الطيران بالفعل يوم ٢٨
والنظام يجبرني علي إختيار يوم آخر للوصول!
The sales consultant was accommodative and patient with my busy schedule.I just hope and pray that I wasn't sold a dream but a real exciting pleasurable experience with my family next year July'24.I am excited and looking forward to visiting Dubai with my family.
De mon expérience j'ai d'abord apprécié le projet avant d'être convaincu de la réalité. Aussi je remercie l'équipe en place pour son dynamisme et son aptitudes aux promptes réactions
شكرا لجميع الموظفين المتواصلين معي ولاهتمام بالعضو الجديد و القديم
تواريخ الفندق غير مناسبه لي شخصياً لان انا محدود على تجازه معينه
أرجو التواصل قريبا وتحديد التواريخ المعلنة مسبقاً.
وشكراً لكم
Juste super pour le moment meme si les delais d'attente de reponses ont été un peu long
I just booked a Dubai Lifestyle Experience Diamond, and I had the pleasure of being assisted by Mr. Hassan from First Group. I am extremely pleased with his outstanding follow-up, valuable advice, and, above all, his respectful approach, which allowed me the time I needed to make an informed decision.
We would have definitely made some decision, as we are now leaning to look at other companies that might offer a similar deal where we could get weekly packages for the future, but we were very disappointed that your staff was pushy and salesy. At the time, we could not be confident enough in the offering and we doubt we'd want to deal with your staff again.
I had an amazing experience and well presented presentation
شكرا جزيلا اتمنى ان احضى بسفره رائعه معكم
طلب دفع مبلغ إضافي ولم يتم الحل معي لم اجربها بعد
Also I activated my bookings I did in february 2023, I didn t get an answer. So after 10 days I send an email to the company and asked if everything was ok.Then I get immediatly an answer.Now we could arrange everything.
It was promised that there are no black out dates!
Also I should be able to use my days when I need it, not all in a row.
Please contact me to discuss (maybe I will split the days)
It was promised that I can choose the hotel as I would like (not set my priority and take what is a left over)
تحربة شكرا استاذه هبة من جد تعامل راقي جدا
تعامل غبر محترم خاصة من موظف المبيعات لؤي وعدم الرد على الاستفسار عند الحاجة
كذب في الأسعار وابتزاز للعميل
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Faisal,
We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.
Kind regards,
The First Group