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Tennis ExpressReviews 642

3.1
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Tennis Express Reviews Summary

Tennis Express has a rating of 3.1 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tennis Express most frequently mention customer service, free shipping and timely manner. Tennis Express ranks 2nd among Tennis sites.

service
36
value
30
shipping
34
returns
17
Texas
1 review
0 helpful votes
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Super fast shipping!
December 24, 2017

Ordered and received in 2 days, probably because we live in south Texas but still, very pleased! The selection here is by far the best out there for tennis gear.

Date of experience: December 24, 2017
New Jersey
1 review
0 helpful votes
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Great Experience!
December 24, 2017

I recently purchased 2 pairs of Wilson tennis shoes that were on sale (plus I had a coupon code!).
The shoes are perfect and the package arrived quickly. I'm very satisfied and will order from Tennis Express again!

Date of experience: December 24, 2017
South Carolina
1 review
0 helpful votes
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After checking multiple online and big-box stores for a tennis racket for my grandson, I learned few rackets are sized appropriately for an eleven year old. I was pleased to find one at Tennisexpress. I ordered at the last minute, a little skeptical it would actually arrive on time and in time for his birthday. It was delivered exactly on time and was exactly as it appeared online. He hasn't used it yet, but so far, so good!

Date of experience: December 23, 2017
Montana
1 review
0 helpful votes
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Kids racquet
December 24, 2017

I ordered a babulet 26 graphite tennis racquet for my 9 year old daughter for Christmas. Service was great. The online support really aided me in making the right decision. It arrived on the time and is a super deal.

Date of experience: December 23, 2017
Texas
1 review
0 helpful votes
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I received my court shoes 2 days after I ordered. Although they didn't have my exact size, they sent an email telling me that, I asked for a half size smaller, which they did have, and I received the shoes the next day.

Date of experience: December 23, 2017
Oklahoma
2 reviews
0 helpful votes
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OK
December 23, 2017

Ordering via paypal required 4 tries before the Tennis Express site connected. Received order on time and accurately filled. Unfortunately I'll now have to "unsubscribe" from all the unsolicited emails I always get from Tennis Express after I order (and wait 2-3 months for emails to stop)

Date of experience: December 22, 2017
Texas
1 review
0 helpful votes
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Shoes
December 23, 2017

Its nice to have fast delivery yall doing great, if you could add some freebies that would be lovely

Date of experience: December 22, 2017
Texas
1 review
0 helpful votes
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I placed an order for some Nike items. I live in Canada, and apparently the order cannot be shipped here. But the website still let me place the order and pay for it!
I wasn't even contacted by customer service, I had to contact them myself, wondering why my order wasn't shipped. Then I had to recontact them 3 times to get the reimbursement.

Furthermore, the payments don't work with Chrome or Firefox. I had to use Edge.

On top of that their own payment service is unsecured! Use Amazon or Paypal plz.

Date of experience: December 21, 2017
Utah
1 review
0 helpful votes
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Thanks for the New Runners and returning the first order. Thanks for having size 15's
Thanks for having free returns and paying for the return freight.

Date of experience: December 21, 2017
Minnesota
1 review
0 helpful votes
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Great Quality
December 21, 2017

I like how they gave me the exact shoe with some nice quality. They even box it into another box so it wont get all beat up and they have a sheet where if you dont like it, you can return it.

Date of experience: December 20, 2017
Nebraska
1 review
0 helpful votes
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Disappointing
December 20, 2017

I searched for leather tennis shoes. I got synthetic leather (plastic product) and returned them. The product description was inaccurate.

Date of experience: December 20, 2017
California
1 review
0 helpful votes
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Capital One Credit card posting delayed for THREE days (I have shopped with TEx and have no credit card issues before), SLOW shipment, received item NINE days later, ordered on Dec 10, received on Dec 19 from TX to CA (!)

Date of experience: December 20, 2017
Louisiana
2 reviews
0 helpful votes
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Fast shipping
December 21, 2017

I received my item only a couple of days after ordering it and it looks exactly like the picture! Great quality and service. I would definitely shop here again!

Date of experience: December 20, 2017
California
1 review
0 helpful votes
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Great price and product
December 20, 2017

I got a great racquet at a great price. It was easy to order on the web site, the product shipped and arrived on time and in good condition. The only issue I found was the mislabeling of the string type and gauge on the sticker affixed to the racquet. The type and gauge installed were correct but the label was wrong. This created confusion and caused extra effort to make sure that I got what I ordered.

Date of experience: December 19, 2017
Illinois
1 review
0 helpful votes
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Not my responsibility
December 20, 2017

When I noticed that the tracking showed my package going back and forth across the country, two separate customer service people told me to call the post office to see what was wrong? I did get the item, and had no trouble with it. Just what I ordered.

Date of experience: December 19, 2017
New Jersey
1 review
0 helpful votes
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Prompt quick and on time
December 20, 2017

Received merchandise in great condition. Quickly and efficiently. Very happy! The racquet was beautifully packaged and protected.

Date of experience: December 19, 2017
Mexico
1 review
0 helpful votes
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A day after an online purchase I receive an email that said that some items that I bought were out of stock and no longer available through the manufacturer and this is the second time that this happens in this store. I think tennis express needs to upgrade its website to have better real time information.
In the same mail they offered a possible substitution, however, when the next morning I called customer service they abruptly said that it was not possible because they already sent the order. I am very disapointed with this "service".

Date of experience: December 19, 2017
Nigeria
1 review
0 helpful votes
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I ordered two pairs, of size 11 by mistake, and was thinking I got it wrong, it would be too big because I never worn a size 11 shoe before, all my previous were either 10.5 or 10.

For reasons I can't explain, this size 11 wont even let my foot in. Just outright small. There must have been something wrong either with the sizing label or a design/production defect. Now I got two pairs of shoes I will never be able to wear.

Date of experience: December 19, 2017
Chile
1 review
0 helpful votes
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Very good experience
December 20, 2017

I am very happy with my new raquet, thanks TennisExpress your offers are very interesting and very good.

Date of experience: December 18, 2017
Georgia
1 review
0 helpful votes
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Purchasing from Tennis Express has always been easy. They are prompt with filling the orders and shipping. I think this is the first or maybe second time I have ever had to do a return.

Date of experience: December 18, 2017

About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...


tennisexpress.com
Houston, TX, United States