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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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I bought a variety of items including 2 buckets of Chlorine Tabs. They listed it as 100 tabs but do not indicate the size of the tabs. The bucket is the size of a yogurt cup and the tabs are literally the size of tick tacks. Be careful.
It's the worst don't buy from them I waited for delivery nobody came between the given time slot, after 1/2 hour later they updated that it's delivered with a random picture which doesn't have any name on it. I tried to match the picture with my neighbours but can't find anything. I made a complaint about the picture, after 1 hour they updated that they tried to deliver but no one was at home.
After that I diverted it towards a parcel shop, now they said parcel is very big need special delivery.
Try to contact Temu customer service they said contact delivery partner and ended chat.
Now my 100 pounds are stuck.
If you have more money to waist go and order with them.
Hello Krishna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I recommend the Temu app! This innovative platform saves you time and money. With the discount code 4246 216 18 you can even save 20$! Just enter the code in the search bar and enjoy the savings. Temu offers a user-friendly interface to search, compare prices and find the best deals in different categories. Try Temu, download the app, enter the discount code and enjoy your savings. Have fun saving! I am at your disposal for questions.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I don't know if was the shipping company (laser jet) or Temu but i not received my delivery. And I still waiting the answer of them. So i was scammed. Don't buy anything with them.
Hello Samuel, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, so we can help you resolve your issue. Best wishes, Temu team
I have been shopping with Temu for quite some time now. When I first started on Temu back in January there was way less emphasis on inviting all your friends. You earned coupons by spending and earned free gifts that way as well. It has become pretty uncomfortable to use as it's like virtual Mary Kay always making you try to invite to your friends and family to sign up. While I hate that aspect that is not the issue that made me inclined to leave this review, it is the customer service.
I have had little to no reason to contact customer support up until now. Inside one of their games Fishland, you can earn cash back when you purchase. It said I earned an exclusive deal to earn 50% back on select items up to $100. So I filled my cart all the way to $98 back, made the purchase and thought everything would fall into place as it should.
This morning I looked and it says I am only earning 5% back on the purchase. I immediately reached out to customer service, they were incredibly slow to respond up to 8-9 minutes between responses. After all of that waiting she informed me there was nothing she would do and created a "ticket" for me so someone else could look further into it. Oh and they wanted a screen shot of it saying 50% back which of course I do not have since I just assumed the app would work like it's supposed to. It feels like they will do anything to get you to purchase including lie about sales/cash back rewards. I learned my lesson, so I have screenshots of the entire conversation to back up what I'm explaining.
Hello Rebecca, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am a very dedicated Temu customer. I have been pleased with the quality and price of all the items I have purchased. I also love that they honor their promise of a $5 credit when my order is delayed. In the beginning I mainly bought items under $1 (I love kitchen gadgets and cleaning cloths). However, I have recently bought some dresses and household items and have been extremely pleased. My only complaint with Temu is that I found a dress that I loved and planned to buy one in every color but they discontinued the dress after I only had 3 of them. Many of the items I have purchased are also available on Amazon for double or triple the price for the exact same item. I will be a customer for life as long as the continue to offer great prices, quality and service.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
I ordered three items in my first order thinking it would be cost-effective and consume less time and money than going to the store, Needless to say that did not happen not only did my order not arrive on time but the customer service chat center continually harassed me after I asked them to leave me alone. I had to postpone the job I was using these items on which cost me approximately $800 for the day they did however give me a $5 credit towards my next purchase. So basically they cost me $795 in loss on my very first order this company is no different than any of the other second rate companies pedaling the same items. Jeff Solar was the customer service representative who continually messaged me after I asked him to stop his messages are borderline harassment.
Hello Gene, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can further assist you. Best wishes, Temu team
I bought items from Temu app and did not received the items. I contacted them for refund but denied.
Hello Sucheep, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." If your package is delivered, but you can’t find it, please refer to our FAQ for instructions on how to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com) so we can assist you further. Best wishes, Temu team
I can't give a 0 for a rating or I would but had to give a 1! I think what I received was well below standard of any merchandise I have ever purchased! I don't think I will ever order again. Most of what I ordered went into my trash due to very little useable! CHEAP, CHEAP, CHEAP!
Hello Barbara, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
Made purchase and week later and today clicked the 'track' button' only to see my packaged was delivered to another city hundreds of miles away. On-line chat is bogus and will not refund my payment. Please beware of Temu, as I did not have a good experience with Temu...
Hello Tim, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I would like to highly recommend the Temu app to you! With this innovative platform, I was able to save time and money. And the best part is, with the discount code 423 14 10 79, you can even save 20€! Simply enter the code in the search bar and enjoy the savings.
The Temu app offers a user-friendly interface and allows you to search for products, compare prices, and find the best deals. Whether you're looking for electronics, fashion, household items, or other products, Temu will find the best options for you.
Using the discount code 42 314 107 9 is incredibly easy. Just enter it in the search bar, and you'll save 20€ on your next purchase. It was so simple to save real money!
Give Temu a try and experience the benefits for yourself! Download the app, enter the discount code 423 141 079, and enjoy your savings. I can't wait to hear about your positive experiences.
If you have any further questions, I'm here to assist you. Have fun saving with the code 42 31 41 079 and the Temu app!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
I ordered 3 items for $7 last month. Still have not received them. Tracking says my package is sitting and waiting to be picked up since 5/23. When you try to get answers, all you get are pre-written responses. I want my order cancelled and my money back! And. I was unaware that their items ship from outside of the US…. I wouldn't of done business with them, had I known! Beware buyers!
Hello Darlene, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
After purchasing items on PayPal tracking updates show items have shipped, package has arrived in my location, package has been placed on a truck and is out for deliver to my house. Next there is a problem with my order? Next they offer a $5.00 credit if package is delayed. I call 1-800 number, some guy in the Philippines says he is very sorry and if the package is late by 48 hours I will get a full refund and I will receive the package at no charge. I receive the refund, the package in my opinion never existed.
Hello Steve, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered from Temu a few small orders and was happy with the delivery. It was faster than I expected. Items were decent.
Recently I decided to start ordering some items to re-sell in our store. I spent over $400 and never received anything!
They say it was delivered and that's the end of it. They basically accused me of having an unsafe delivery spot (I live in a gated home, you can't get a more secure spot). Save your money, absolutely Terrible!
Update: once the issue was looked into, I did get a full receipt from Temu. I have since ordered from them again, and had good experiences.
Hello Tara, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to me at karl.wang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My package went to some random house. Tried everything I could to figure out where it is. Contacted shipping company and they tried to go back to where it was delivered and it wasn't there but due to package not being insured they couldn't do anything. Contacted temu and told them and they refused to refund even though they have a purchase protection program
Hello Jenna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I got $10 online credit for two of my shipments that were late. The credit was only valid for 48 hours to place a new order. So basically if you don't place the next order within 48 hours you will loose that credit. This is a big scam. However, I wanted to return some items that I thought were not usable for my need. I submit the return order and I was told that I can keep the items and refund was issue right away.
Hello Curri, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Temu products are good, it's the delivery service that sucks! When it's OUT FOR DELIVERY, U STILL WAIT ALLDAY IF IT COMES! I LIVE IN A APARTMENT BUILDING, UNITED DELIVERY SERVICE DIDNT NOTIFY ME, SPEEDX EITHER, I LOST MY PACKAGES!
Hello Cathy, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team
They are a scam. They send damaged items and then only refund to temu credit balance. They suddenly put minimum spend on my account out of nowhere, so now I cannot access my refund, unless I spend $8 extra on stuff I do not want. This is bait and switch fraud and they change site terms with no warning. I will be taking legal action. Do not go near this app. They are the worst.
Hello Lin, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought Multi-function Angle Adjustable Rotatable Mobile Phone Holder Car Phone Mount Dashboard Clip Mount. Price is good, but quality is poor. First time use it, it broken.
Hello Tom, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I initially ordered $242 worth of items from this website. I was told to send a copy of my bank statement the last four of my account which I did not feel comfortable doing. Therefore I contacted customer service requested to speak to a supervisor was told someone would get back with me. They never did. They refunded my money thank God However, I was never able to apply all the great discounts they told me about the 50% off of does the five get free gifts. I was never able to apply to. I think it's this is a shame I really do and this is this I really like the little stuff that I saw. I couldn't tell you about quality I can tell you about shipping, but I can tell you about customer service Down the drain.
E Steen
Hello Erika, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system temporarily froze the account, canceled and refunded your order to your original payment method. If you wish to avoid potential cancellation of subsequent orders, please verify ownership of the payment method or shipping address used on this order. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us at help@temu.com, We would be happy to look into this for you right away. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charlotte, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team